Trojan.FakeAlert and pum.hijack.startmenu infected

[imayur75]

Hello,

Yesterday, I was infected by Trojan.FakeAlert and pum.hijack.startmenu viruses. I turned my computer off and started in safe mode and ran Malwarebytes quick scan. Scan deleted the above mentioned viruses, but all my files on computer and portable hard disk got deleted. Also, Start up menu icons and items, desktop icons and Internet Explorer favorites and history files were deleted. How do I get all this files and icons back. I even tried to restore, but that seem not to work. Please help!

Mayur

[exile360]

Greetings and welcome

I'm sorry to hear that you got infected. Please follow the instructions provided in this knowledgebase article and if that does not completely resolve your problems, then please do the following:

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact Consumer Support and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact Corporate Support and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you