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infected and frustrated!

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Here is what we have going on, and could really use some help. First, I am a begiiner (somewhat-maybe a hair above beginner). System is a Dell xps8300, running Windows 7. 16 gb ram.

I don't know if we have several issues, or one that is affecting us in several ways.

This computer, which we have had since June 2011, could never get a good installation of adobe flash 10. Not with IE9 32 bit or 64. It has also been far more prone to picking up viruses than the dell laptop we bought at the same time and running Windows 7 64 bit as well.

About 3 months ago we picked up the internet security 2012 virus, but following the instructions on bleepingcomputer.com, we were able to get it off and return to normal operation--except we still couldn't install adobe flash 10. Two days ago we picked up the virus that created multiple popups for a windows disk error alert, and again using information on bleepingcomputer.com, I thought I cleared that infection and was able to restore our start menu items and file folder items but ever since this last infection, we get redirects (randomly) that take us to sites like yellow pages, and a couple other seemingly random sites. We cannot open the adobe.com site at all...we can open any other site we want, not adobe.com Tonight I tried to connect with Dell support and they were going to remote in, but no matter how we tried to set the connection up, we could never establish a connection.

Because of all the problems we have had, we have purchased the pro version of malwarebytes, the pro version of Prevx, we have Microsoft Security Essentials, and IObits. I have followed the tutorials here for everything that looks similar to our situation. I have run rkill, tdss killer malwarebytes...I have run through them all in both safe mode and regular mode...and whatever it is, we can't find it! None of these are picking up a virus or bug--all the scans come up clean--including the five full scans we have run.

I followed the instructions and ran dds and here are the logs:

Help would be greatly appreciated!



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  • 1 month later...

Hello pokermic and welcome to Malwarebytes! :welcome:

I am D-FRED-BROWN and I will be helping you. :)

Please print or save this topic: it will make it easier for you to follow the instructions and complete all of the necessary steps.


Please download to your Desktop:

  • TDSSKiller.zip from here and extract it (right click on it => "Extract here").

>>> TDSSKiller: Double-click on TDSSKiller.exe to run the application.

  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue tdsskiller2.png
  • If a suspicious file is detected, the default action will be Skip, click on Continue tdsskiller3.png
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

In your next reply, please include the following (you may need to use two posts to get it all in):

  • TDSSKiller_log.txt

how the PC is running now?


Please download ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:


***IMPORTANT: save ComboFix to your Desktop***

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please go here to see a list of programs that should be disabled.

**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall**

Please include the C:\ComboFix.txt in your next reply for further review.

Also, please let me know if any problems still remain.


Please download Security Check by screen317 from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


In your next reply, please include:

  • TDSSKiller logfile
  • C:\ComboFix.txt
  • Security Check checkup.txt

How is your computer running now?

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  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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