XP Home stops responding at the same time each day

[dbar07]

Hello everyone

This is my very first HJ log so please forgive me on my tech terminology. I have been trying to figure this problem out for a week and a half now. My bosses computer stops responding at the same time each day. If he leaves it on over night it stops responding around 8:30-9:00am. After a days work it will start acting up around 5:30-6:00pm. My only option is to do a hard reset and restart the computer. I'm not at work at the moment so I don't have the computer's complete stats but it is Dell XP Home on a Windows Server 2003.

When I get back to work I can tell you the specific error message. During these times, if you try to access the server, the icon will grey out and a window pops up and says you don't have enough resources to complete the action. All icons and programs will stop responding. If you try to go to the control panel it says that it can not create a shortcut here but it can place one on the desktop. If you try to bring up the task-manager a error window pops up and says it can not open. When you go to the start menu, the log off and programs section has dropped off the screen. If it hasn't dropped off the screen and you choose to log out and shut down, it will say you don't have permissions to do this. I then press the off/on button on the front of the computer and it will shut down. I then restart the computer and it seems fine.

I am current with all Microsoft updates and system updates. I have uninstalled all non-work related programs. I have Defrag'ed, error checked, used CCleaner and Glaryutilites to clean out old Regs. I have also turned off all startup items that were not needed. I ran Trend Micro several times with windows in safe mode and signed into the profile. On both scans it found PAK_Generic and/or Trojan_fake (if memory serves me correctly). I downloaded Malwarebytes and it found something called "minibug" which I believe was part of a weatherbug program. I successfully quarantined and deleted all issues found. Today after work I ran Memtest86 to check the RAM, but I only had enough time for two successful passes. I wanted to run it all night but my boss would freak out in the morning when he gets to work. He is one of these guys that doesn't read any error windows. All he cares about is getting to his email program. I have also reset the CMOD switch inside the computer.

Before I left work, I ran an HijackThis log and was hoping someone could take a look at it and give me some direction. I am starting to run out of options. Here is the Log. Thank you for any suggestions and help.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:18:16 PM, on 2/3/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\sessmgr.exe

C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\UltraVNC\WinVNC.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe

C:\Program Files\Trend Micro\BM\TMBMSRV.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\UltraVNC\WinVNC.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Plaxo\3.18.0.14\PlaxoHelper_en.exe

C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe

C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\WINDOWS\system32\wuauclt.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [GTPlus] "C:\Program Files\Google Talk Plus\GTPlus.exe"

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe

O4 - HKLM\..\Run: [ufSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\3.18.0.14\PlaxoHelper_en.exe -a

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe"

O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe

O4 - Global Startup: AutorunsDisabled

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - AutorunsDisabled - (no file)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: *.musicmatch.com

O15 - Trusted Zone: *.musicmatch.com (HKLM)

O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe

O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe

O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

O23 - Service: uvnc_service - UltraVNC - C:\Program Files\UltraVNC\WinVNC.exe

--

End of file - 6781 bytes

[dbar07]

I would also like to add....I am not sure why Symantec is in the Log. We only use Trend Micro.

[AdvancedSetup]

Please visit this webpage for instructions for downloading ComboFix to your

DESKTOP

:

how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run

ComboFix.exe

on your DESKTOP and not from any other folder.

Also,

DO NOT

click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

ComboFix.exe

ComboFix.exe

ComboFix.exe

Note:

The

Windows Recovery Console

will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Click
  Yes
  to allow ComboFix to continue scanning for malware.
  
  
• When the tool is finished, it will produce a report for you.
  
  
• Please post the
  C:\ComboFix.txt
  along with a
  new HijackThis log
  so we may continue cleaning the system.
  
  

[dbar07]

Thank you so much for your reply. Here is the information as requested. I noticed there are a few things on the logs that were uninstalled when I first setup the system. For example, McAfeeFirewall, Uniblue, and Symantec. Not sure how important those things are too you. First the combofix log then Hijackthis. Thank you again.

ComboFix 09-02-04.01 - MHA 2009-02-04 18:19:52.1 - NTFSx86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.243 [GMT -5:00]

Running from: c:\documents and settings\MHA\Desktop\ComboFix.exe

AV: Trend Micro Internet Security *On-access scanning disabled* (Updated)

FW: *disabled*

FW: Trend Micro Personal Firewall *disabled*

* Created a new restore point

.

((((((((((((((((((((((((( Files Created from 2009-01-04 to 2009-02-04 )))))))))))))))))))))))))))))))

.

2009-02-03 20:08 . 2009-02-03 20:08 <DIR> d-------- c:\documents and settings\Administrator\Application Data\Malwarebytes

2009-02-02 20:14 . 2009-02-02 20:14 <DIR> d-------- c:\program files\Malwarebytes' Anti-Malware

2009-02-02 20:14 . 2009-01-14 16:11 38,496 --a------ c:\windows\SYSTEM32\DRIVERS\mbamswissarmy.sys

2009-02-02 20:14 . 2009-01-14 16:11 15,504 --a------ c:\windows\SYSTEM32\DRIVERS\mbam.sys

2009-02-02 19:23 . 2009-02-02 19:23 <DIR> d-------- c:\documents and settings\MHA\Application Data\Malwarebytes

2009-02-02 19:23 . 2009-02-02 19:23 <DIR> d-------- c:\documents and settings\All Users\Application Data\Malwarebytes

2009-01-29 19:41 . 2009-01-29 20:07 <DIR> d-------- c:\program files\UltraVNC

2009-01-29 18:48 . 2003-06-25 16:05 266,360 --a------ c:\windows\SYSTEM32\TweakUI.exe

2009-01-29 18:48 . 2002-06-21 15:09 160,217 --a------ c:\windows\SYSTEM32\PowerToysLicense.rtf

2009-01-28 21:55 . 2008-02-15 23:39 138,384 --a------ c:\windows\SYSTEM32\DRIVERS\tmcomm.sys

2009-01-28 21:55 . 2008-02-15 23:39 52,496 --a------ c:\windows\SYSTEM32\DRIVERS\tmactmon.sys

2009-01-28 21:55 . 2008-02-15 23:39 52,240 --a------ c:\windows\SYSTEM32\DRIVERS\tmevtmgr.sys

2009-01-28 21:50 . 2009-01-28 22:05 <DIR> d-------- c:\documents and settings\All Users\Application Data\Trend Micro

2009-01-27 19:21 . 2009-01-27 19:21 <DIR> d-------- c:\program files\DiskTrix

2009-01-26 19:41 . 2009-01-28 22:04 <DIR> d-------- c:\documents and settings\MHA\Application Data\InstallShield

2009-01-25 20:26 . 2009-01-25 20:26 410,984 --a------ c:\windows\SYSTEM32\deploytk.dll

2009-01-25 20:26 . 2009-01-25 20:26 73,728 --a------ c:\windows\SYSTEM32\javacpl.cpl

2009-01-25 19:31 . 2009-01-25 19:31 <DIR> d-------- c:\windows\SYSTEM32\scripting

2009-01-25 19:31 . 2009-01-25 19:31 <DIR> d-------- c:\windows\SYSTEM32\en

2009-01-25 19:31 . 2009-01-25 19:31 <DIR> d-------- c:\windows\SYSTEM32\bits

2009-01-25 19:31 . 2009-01-25 19:31 <DIR> d-------- c:\windows\l2schemas

2009-01-25 19:27 . 2009-01-25 19:31 <DIR> d-------- c:\windows\ServicePackFiles

2009-01-25 19:20 . 2009-01-25 19:20 <DIR> d-------- c:\windows\EHome

2009-01-07 21:46 . 2009-01-26 10:36 256 --a------ c:\windows\SYSTEM32\pool.bin

2009-01-07 21:20 . 2009-01-07 21:20 <DIR> d-------- c:\documents and settings\All Users\Application Data\InstallShield

2009-01-07 21:19 . 2009-01-07 21:19 <DIR> d-------- c:\documents and settings\All Users\Application Data\Sonic

2009-01-07 21:12 . 2009-01-29 19:18 <DIR> d-------- c:\program files\Common Files\Roxio Shared

2009-01-07 21:12 . 2009-01-29 19:17 <DIR> d-------- c:\documents and settings\All Users\Application Data\Roxio

2009-01-07 20:59 . 2007-01-18 10:24 26,496 -ra------ c:\windows\SYSTEM32\DRIVERS\RimSerial.sys

2009-01-07 20:57 . 2009-01-29 19:03 <DIR> d-------- c:\program files\Common Files\Research In Motion

2009-01-07 20:56 . 2009-01-07 20:56 <DIR> d-------- c:\program files\Research In Motion

2009-01-07 20:51 . 2009-01-07 20:51 <DIR> d-------- c:\program files\MSXML 6.0

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2009-02-04 01:17 --------- d-----w c:\program files\Plaxo

2009-02-04 01:15 --------- d-----w c:\program files\Google

2009-01-30 22:10 --------- d-----w c:\documents and settings\MHA\Application Data\AdobeUM

2009-01-30 00:17 --------- d-----w c:\program files\Common Files\Sonic Shared

2009-01-29 03:04 --------- d--h--w c:\program files\InstallShield Installation Information

2009-01-29 03:04 --------- d-----w c:\program files\Trend Micro

2009-01-29 02:44 --------- d-----w c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy

2009-01-26 05:21 --------- d-----w c:\program files\Glary Utilities

2009-01-26 05:21 --------- d-----w c:\program files\CCleaner

2009-01-26 01:25 --------- d-----w c:\program files\Java

2008-12-13 06:40 3,593,216 ----a-w c:\windows\SYSTEM32\DLLCACHE\mshtml.dll

2008-12-11 10:57 333,952 ----a-w c:\windows\system32\drivers\srv.sys

2008-12-11 10:57 333,952 ------w c:\windows\SYSTEM32\DLLCACHE\srv.sys

2005-06-28 14:47 774,144 ----a-w c:\program files\RngInterstitial.dll

1999-03-13 15:17 524,288 ----a-w c:\program files\SAMPLE.TDB

2005-06-28 14:20 155,648 ----a-w c:\program files\mozilla firefox\components\elscamblocker.dll

2005-06-17 16:48 9,216 ----a-w c:\program files\mozilla firefox\components\eltoolbar.dll

2005-09-15 22:26 44,153 ----a-w c:\program files\mozilla firefox\components\inspector.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]

"PlaxoUpdate"="c:\program files\Plaxo\3.18.0.14\PlaxoHelper_en.exe" [2008-12-08 370759]

"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032]

"OE"="c:\program files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe" [2008-02-15 492808]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-01-25 136600]

"UpdateManager"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2004-01-07 110592]

"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-11-16 127035]

"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb04.exe" [2001-11-07 196608]

"UfSeAgnt.exe"="c:\program files\Trend Micro\Internet Security\UfSeAgnt.exe" [2008-07-29 1398024]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

AutoCAD Startup Accelerator.lnk - c:\program files\Common Files\Autodesk Shared\acstart16.exe [2004-02-25 10872]

c:\documents and settings\All Users\Start Menu\Programs\Startup\AutorunsDisabled

Acrobat Assistant.lnk - c:\program files\Adobe\Acrobat 6.0\Distillr\acrotray.exe [2003-10-23 217194]

Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2005-01-20 110592]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]

"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendAntiVirus]

"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendFirewall]

"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"c:\\Program Files\\Messenger\\msmsgs.exe"=

"c:\\Program Files\\Hewlett-Packard\\hp deskjet 9600 series\\Toolbox\\HPWITBX.exe"=

"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=

"c:\\Program Files\\iTunes\\iTunes.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\WINDOWS\\system32\\sessmgr.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]

"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

"3587:TCP"= 3587:TCP:Windows Peer-to-Peer Grouping

"3540:UDP"= 3540:UDP:Peer Name Resolution Protocol (PNRP)

"5900:TCP"= 5900:TCP:vnc5900

"5800:TCP"= 5800:TCP:vnc5800

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\IcmpSettings]

"AllowInboundEchoRequest"= 1 (0x1)

R2 tmpreflt;tmpreflt;c:\windows\SYSTEM32\DRIVERS\tmpreflt.sys [2008-02-15 36368]

R2 uvnc_service;uvnc_service;c:\program files\UltraVNC\winvnc.exe [2009-01-29 1692224]

R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\SYSTEM32\DRIVERS\TM_CFW.sys [2008-02-15 333328]

S2 tmevtmgr;tmevtmgr;c:\windows\SYSTEM32\DRIVERS\tmevtmgr.sys [2009-01-28 52240]

S3 TMPassthruMP;TMPassthruMP;c:\windows\system32\DRIVERS\TMPassthru.sys --> c:\windows\system32\DRIVERS\TMPassthru.sys [?]

S3 TmPfw;Trend Micro Personal Firewall;c:\progra~1\TRENDM~1\INTERN~1\TmPfw.exe [2009-01-29 488768]

S3 tmproxy;Trend Micro Proxy Service;c:\program files\Trend Micro\Internet Security\TmProxy.exe [2009-01-28 648456]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

p2psvc REG_MULTI_SZ p2psvc p2pimsvc p2pgasvc PNRPSvc

.

Contents of the 'Scheduled Tasks' folder

2009-02-04 c:\windows\Tasks\GlaryInitialize.job

- c:\program files\Glary Utilities\initialize.exe [2009-01-10 17:02]

2008-02-06 c:\windows\Tasks\Uniblue SpeedUpMyPC.job

- c:\program files\Uniblue\SpeedUpMyPC 3\SpeedUpMyPC.exe []

.

- - - - ORPHANS REMOVED - - - -

HKLM-Run-GTPlus - c:\program files\Google Talk Plus\GTPlus.exe

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com/

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

Trusted Zone: musicmatch.com

Trusted Zone: musicmatch.com

FF - ProfilePath - c:\documents and settings\MHA\Application Data\Mozilla\Firefox\Profiles\q8j1iau4.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com

FF - plugin: c:\program files\Mozilla Firefox\plugins\npracplug.dll

FF - plugin: c:\program files\Mozilla Firefox\plugins\npViewpoint_03000F10.dll

FF - plugin: c:\program files\Real\RealArcade\Plugins\Mozilla\npracplug.dll

.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2009-02-04 18:20:52

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

Completion time: 2009-02-04 18:22:19

ComboFix-quarantined-files.txt 2009-02-04 23:22:17

Pre-Run: 47,244,992,512 bytes free

Post-Run: 47,241,854,976 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

162 --- E O F --- 2009-01-26 00:39:08

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 6:29:36 PM, on 2/4/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\svchost.exe

C:\Program Files\UltraVNC\WinVNC.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\UltraVNC\WinVNC.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Plaxo\3.18.0.14\PlaxoHelper_en.exe

C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe

C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe

C:\WINDOWS\system32\WISPTIS.EXE

C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

C:\WINDOWS\explorer.exe

C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe

C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe

C:\Program Files\Trend Micro\BM\TMBMSRV.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe

O4 - HKLM\..\Run: [ufSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\3.18.0.14\PlaxoHelper_en.exe -a

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe"

O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe

O4 - Global Startup: AutorunsDisabled

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - AutorunsDisabled - (no file)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: *.musicmatch.com

O15 - Trusted Zone: *.musicmatch.com (HKLM)

O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe

O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe

O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

O23 - Service: uvnc_service - UltraVNC - C:\Program Files\UltraVNC\WinVNC.exe

--

End of file - 7014 bytes

[AdvancedSetup]

STEP 1

You need to remove and update your Adobe Acrobat

Update available for vulnerability in versions 8.1 and earlier of Adobe Reader and Acrobat

STEP 2

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

When we're done you can go back and install the latest version but for now please do not install any.

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

• Double-click on JavaRa.exe to start the program.
  
• From the drop-down menu, choose English and click on Select.
  
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  
• A logfile will pop up. Please save it to a convenient location and post it back when you reply
  

Then look for the following Java folders and if found delete them.

C:\Program Files\Java

C:\Program Files\Common Files\Java

C:\Documents and Settings\All Users\Application Data\Java

C:\Documents and Settings\All Users\Application Data\Sun\Java

C:\Documents and Settings\username\Application Data\Java

C:\Documents and Settings\username\Application Data\Sun\Java

STEP 3

Download and install CCleaner
• CCleaner
  
• Double-click on the downloaded file "ccsetup216.exe" and install the application.
  
• Keep the default installation folder "C:\Program Files\CCleaner"
  
• Uncheck "Add CCleaner Yahoo! Toolbar and use CCleaner from your browser"
  
• Click finish when done and close ALL PROGRAMS
  
• Start the CCleaner program.
  
• Click on Registry and Uncheck Registry Integrity so that it does not run
  
• Click on Options - Advanced and Uncheck "Only delete files in Windows Temp folders older than 48 hours"
  
• Click back to Cleaner and under SYSTEM uncheck the Memory Dumps and Windows Log Files
  
• Click on Run Cleaner button on the bottom right side of the program.
  
• Click OK to any prompts
  

RESTART the computer

STEP 4

Download to the desktop: Dr.Web CureIt

• Doubleclick the drweb-cureit.exe file and Allow to run the express scan
  
• This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
  
• Once the short scan has finished, Click Options > Change settings
  
• Choose the "Scan"-tab, remove the mark at "Heuristic analysis".
  
• Back at the main window, mark the drives that you want to scan.
  
• Select all drives. A red dot shows which drives have been chosen.
  
• Click the green arrow at the right, and the scan will start.
  
• Click 'Yes to all' if it asks if you want to cure/move the file.
  
• When the scan has finished, look if you can click next icon next to the files found:
  
  If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:
  
  This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
  
• After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
  
• Save the report to your desktop. The report will be called DrWeb.csv
  
• Close Dr.Web Cureit.
  
• Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.
  
• After reboot, post the contents of the log from Dr.Web you saved previously in your next reply with a new hijackthis log.
  

[dbar07]

I wanted to let you know that I am still on it. I have finished the last of the steps and will post the results in the morning.

[AdvancedSetup]

Okay, thanks for the update.

[dbar07]

Here are the results for each step.

Step 1. Removed left over files for Acrobat 7. I read through the security report and noticed that it does not affect Acrobat 6.x, which we have. For this step, the best I am able to do at the moment is update Acrobat 6 to its fullest. However, I am going to recommend that we purchase the latest version of Acrobat because of the security.

Step 2. Removed all versions of Java, including js2e. Ran JavaRa and it deleted old files. Found two folder locations and deleted the folders. Computer no longer has java on it. I only deleted files from "All Users" and the profile name as you directed but not from the folder "Administrator". Should I also delete those folders?

Here is the log file for JavaRa:

JavaRa 1.13 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Thu Feb 05 18:24:07 2009

Found and removed: SOFTWARE\Classes\JavaPlugin.150_02

Found and removed: SOFTWARE\Classes\JavaPlugin.150_04

Found and removed: SOFTWARE\Classes\JavaPlugin.150_06

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.5.0.0

Found and removed: SOFTWARE\Classes\JavaPlugin.142_03

Found and removed: SOFTWARE\Classes\JavaPlugin.142_06

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.5.0_06\

------------------------------------

Finished reporting.

Step 3. Ran the Cleaner for CCleaner. Did not run the Registry cleaner. However, I did analysis the Registry, there is a lot there, but I did not clean it.

Step 4. Ran drweb-cureit.exe. I ran the quick scan first and it found nothing, then I did a full scan. I think the program may have been updated since the directions you posted because it looked a bit different, but I found my way. I clicked "yes to all" and when it completed the scan it showed three entries but only one was called a virus. It had a red icon to the left of it that looked like the combofix icon. The move, cure, etc buttons along the button were dimmed out and I was not able to select the files and click the buttons. I saved the report, restarted the computer, and then ran HijackThis.

Here is the drweb-cureit log and then the HijackThis log.

data002\32788R22FWJFW\psexec.cfexe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1314\A0132992.exe\data002;Program.PsExec.171;;

data002;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1314\A0132992.exe;Archive contains infected objects;;

A0132992.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1314;Archive contains infected objects;Moved.;

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 12:30:07 AM, on 2/6/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\sessmgr.exe

C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\UltraVNC\WinVNC.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe

C:\Program Files\Trend Micro\BM\TMBMSRV.exe

C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Plaxo\3.18.0.14\PlaxoHelper_en.exe

C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe

C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe

C:\Program Files\UltraVNC\WinVNC.exe

C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe

O4 - HKLM\..\Run: [ufSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\3.18.0.14\PlaxoHelper_en.exe -a

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe"

O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe

O4 - Global Startup: AutorunsDisabled

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - AutorunsDisabled - (no file)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: *.musicmatch.com

O15 - Trusted Zone: *.musicmatch.com (HKLM)

O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe

O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe

O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe

O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

O23 - Service: uvnc_service - UltraVNC - C:\Program Files\UltraVNC\WinVNC.exe

--

End of file - 6375 bytes

[AdvancedSetup]

The Dr Web has changed a little and I suppose I should run it again and note the new differences. Thanks.

The stuff it found was safe since it was in the System Restore area.

The logs currently look clean.

How is the computer running now?

Are there still any signs of infection?

[dbar07]

The computer is actually running much better. I have not heard my boss complain and he hasn't called me on my drive to work asking what to do. I haven't seen the same issues since your guidance. I will confirm this with him for sure on Monday. Thank you so much for your help.

I will install the latest Java on Monday. Until I am able to confirm with him on Monday, do you suggest fixing the following items in the hijackthis log, or just let it be.

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O15 - Trusted Zone: *.musicmatch.com

O15 - Trusted Zone: *.musicmatch.com (HKLM)

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab

Thanks again

[AdvancedSetup]

This is for the McAfee VirusScan

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

I would remove these myself - they're not a security issue so I did not mention them. It basically routes to Yahoo now days as they bought them up a long time ago.

O15 - Trusted Zone: *.musicmatch.com

O15 - Trusted Zone: *.musicmatch.com (HKLM)

I would download the SRT tool to manually remove old Symantec software. Yes you can remove the others too if you like.

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) -

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab

*****************************************************************************

Please run the following to remove any tools that might have been used during the scaning and cleaning of your system.

STEP 1

Uninstall ComboFix.exe

• Click
  START
  then
  RUN
• Now type
  Combofix /u
  (if you renamed Combofix.exe use that name instead)
  in the runbox and click OK. Note the
  space
  between the
  X
  and the
  /U
  , it needs to be there.
  
  
• 

  
  

• When shown the disclaimer, Select "2"
  

Remove this folder C:\QooBox if the uninstall instructions don't work and delete Combofix.exe

STEP 2

Uninstall GMER

Click on

START - RUN

and type in or copy/paste

%windir%\gmer_uninstall.cmd

to remove GMER.

STEP 3

Uninstall other tools

Please

Download

OTMoveIt3

by Old Timer

and save it to your

Desktop

.

• Double-click
  OTMoveIt3.exe
  to run it.
• While connected to the Internet, Click on the green
  CleanUp!
  button and it will populate a list of items to clean from your system that we used or may have used.
  
  
• It should ask if you want to clean up, select Yes and allow the system to clean up these items.
  
  
  NOW
  please reboot your computer to finish the cleanup process
  
  

****************************************************************

Download and Update Java Runtime

The most current version of Sun Java is: Java Runtime Environment (JRE) 6 Update 12.

• Go to http://java.sun.com/javase/downloads/index.jsp
• Go to Java Runtime Environment (JRE) 6 Update 12 about half way down the page and click on the Download button.
  
• In Platform box choose Windows.
  
• Check the box to Accept License Agreement and click Continue.
  
• Click on Windows Offline Installation, click on the link under it which says jre-6u12-windows-i586-p.exe and save the downloaded file to your desktop.
  
• Install the new version by running the newly-downloaded file with the java icon which will be on your desktop, and follow the on-screen instructions.
  
• Uncheck the Toolbar button (unless you want the toolbar)
  
• Reboot your computer
  

******************************************************************

Great, all looks good now.

I'll close your post soon so that other don't post into it and leave you with this information and suggestions.

So how did I get infected in the first place?

At this time your system appears to be clean. Nothing else in the logs indicates that you are still infected.

Now that you appear to be clean, please follow these simple steps in order to keep your computer clean and secure:

Disable and Enable System Restore-WINDOWS XP

This is a good time to clear your existing system restore points and establish a new clean restore point:

Turn off System Restore

• On the Desktop, right-click My Computer.
• Click Properties.
  
  
• Click the System Restore tab.
  
  
• Check Turn off System Restore.
  
  
• Click Apply, and then click OK.
  
  
• Reboot.
  
  

Turn ON System Restore

• On the Desktop, right-click My Computer.
• Click Properties.
  
  
• Click the System Restore tab.
  
  
• UN-Check *Turn off System Restore*.
  
  
• Click Apply, and then click OK.
  
  

This will remove all restore points except the new one you just created.

Here are some free programs I recommend that could help you improve your computer's security.

Install SpyWare Blaster

Download it from

here

Find here the tutorial on how to use Spyware Blaster

here

Install WinPatrol

Download it from

here

Here you can find information about how WinPatrol works

here

Install FireTrust SiteHound

You can find information and download it from

here

Install hpHosts

Download it from

here

hpHosts is a community managed and maintained hosts file that allows an additional layer of protection against access to ad,

tracking and malicious websites. This prevents your computer from connecting to these untrusted sites

by redirecting them to 127.0.0.1 which is your own local computer.

hpHosts Support Forum

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.

You can use one of these sites to check if any updates are needed for your pc.

Secunia Software Inspector

F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.

http://www.update.microsoft.com

Note 1:

If you are running Windows XP

SP2

, you should upgrade to

SP3

.

Note 2:

Users of Norton Internet Security 2008 should uninstall the software before they install Service Pack 3.

The security suite can then be reinstalled afterwards.

The windows firewall is not sufficient to protect your system. It doesn't monitor outgoing traffic and this is a must.

I recommend

Online Armor Free

A little outdated but good reading on

how to prevent Malware

Keep safe online and happy surfing.

Since this issue is resolved I will close the thread to prevent others from posting into it. If you need assistance please start your own topic and someone will be happy to assist you.

The fixes and advice in this thread are for this machine only. Do not apply to your machine unless you

Fully Understand

how these programs work and what you're doing. Please start a thread of your own and someone will be happy to help you, just follow the Pre-Hijackthis instructions found here before posting

Pre- HJT Post Instructions

Also don't forget that we offer

FREE

assistance with General PC questions and repair here

PC Help

If you're pleased with the product

Malwarebytes

and the service provided you, please let your friends, family, and co-workers know.

http://www.malwarebytes.org

[dbar07]

I confirmed today that the machine is running so much better. It no longer freezes and crashes. Thank you so much for your help with this and all your advice.

[AdvancedSetup]

You're quite Welcome. Take care and stay safe out there.