Restoring Desktop, start menu after eliminating smart hdd virus

[mike_l110]

Winodws XP os SMART HDD virus wiped all desktop icons, start menu items. my documents etc. Downloaded (on another computer & installed from run command) & installed Malwarebytes which removed most of it; downloaded (on another computer & installed from run command) & installed Kaspersky which found rootkit object & deleted it. I now have Internet Explorer shortcut, control panel, help and support, search, and run.. on start menu (My documents is empty) desktop icons stilll gone. Program shortcuts still missing. My computer shows drives - not much info on contents. Ran DDS - results attached. How to restore these shortcuts?

dds.txt

attach.txt

[exile360]

Greetings and welcome

You should find this knowledgebase entry to be helpful.

If that does not completely resolve the issues you're having or there are remaining signs of infection, then please do the following:

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Thank you

[mike_l110]

I ran unhide and regained most of the shortcuts. This computer has a few users - my kids each have their user - when I log in as another user I reran this on each - program file lists are populated but keep losing desktop icons - I have to set 'show desktop' from task bar but keep losing icons after changing user and then logging back in

[exile360]

OK, please follow the above instructions then and one of our expert helpers will assist you with getting things working normally again.

[Firefox]

I have to set 'show desktop' from task bar but keep losing icons after changing user and then logging back in

Hello and welcome to Malwarebytes Kathying

It would have been better to start our own topic, this way you can get the best help according your your computer, as everyones computer is different. That being said, since you seem to be infected, please choose one of the options below....

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Please read the following so that you can begin the cleaning process:

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