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I recently installed your software into my system. It removed several threats and reported all threats were removed.

I wanted to do an additional check and went to BIT-DEFENDER....

I did a QUICK scan of my system to satisfy myself before I purchased your product.

But then was mildly shocked to see that Bit-Defender had located another threat called:


Now I remain confused......

Does your anti-virus software not remove all threats or does a person have to get many virus protection software?

Thank you

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Thank you for your prompt reply.

Appreciate it.

I do have AVG installed on my system but it did NOT detect this supposed keylogger. Now I am more confused as ever as to what to do. Remove AVG and install some other virus removal software? Keep it? I tried to download AD-AWARE but could not because it conflicted with AVG and asked me to remove it prior to completing the install. I tried various other anti-virus software and their quick scan didn't even detect This corruption.

kaspersky, panda and avasti quick scans did not detect this infection.....But BIT-DEFENDER DID....very odd.

Sorry for bothering you with my problem. I checked my windows registry and found no instance of this infection running.

I have a DELL vostro running XP

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You're very welcome, I'm glad I was able to help.

With regards to what BitDefender discovered, it's possible that it was an FP (False Positive) or that it was simply able to detect a threat that the other software was unable to. That does not necessarily mean that it is time to change your antivirus, especially if it has kept you safe for a long time as the fact of the matter is, no single security product will likely ever be able to detect 100% of the active threats on the internet at any given time. There are just far too many and they emerge too frequently, meaning AV vendors must constantly play catch-up to track down samples of the new threats and then add detection for them.

That is actually one of the primary reasons that Malwarebytes Anti-Malware was created, because we use advanced heuristics technology and have a dedicated Research team who, with a lot of help from volunteer helpers from throughout the online security community, gathers samples of new infections, allowing our Research team to analyze and add detection for these latest, nastiest threats.

If you would like a thorough second opinion to verify that your system is now clean of infection, then I would recommend you do the following and we will assist you in doing so at no cost to you (except for your time and patience of course):

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact Consumer Support and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact Corporate Support and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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