software error code

[gabbysmom]

Hi please help i am trying to reinstall my malware bytes and every time after downloading it tried twice i get an code that quotes " An error has occurred Please report this error to our support team MBAM_ERROR_LOAD_DATABASE (0,5)" And so i cant run malware bytes at the moment as i cant download it as i continue to get this error thingy popping up not working at all thanks

[gabbysmom]

Hi please help i am trying to reinstall my malware bytes and every time after downloading it tried twice i get an code that quotes " An error has occurred Please report this error to our support team MBAM_ERROR_LOAD_DATABASE (0,5)" And so i cant run malware bytes at the moment as i cant download it as i continue to get this error thingy popping up not working at all thanks

I have the paid version also not the trial version if this helps ty

[daledoc1]

Hello and welcome to MBAM, gabbysmom:

Sorry you're having trouble reinstalling MBAM.

Please carefully follow these steps for a clean reinstall:

• If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  
• Download and run mbam-clean.exe from HERE.
  
• It will ask to restart your computer; please allow it to do so - this is very important!
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HERE.
  
• If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  
• Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  
• Then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the task tray (if using the PRO version).
  
• Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.
  

Then post back and let us know if this resolves your issue.

Thanks!

daledoc1

PS This particular section of the forum is not quite the right place for this sort of topic. That's OK. A a mod or admin will likely move your post HERE.

[gabbysmom]

Hello and welcome to MBAM, gabbysmom:

Sorry you're having trouble reinstalling MBAM.

Please carefully follow these steps for a clean reinstall:

• If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  
• Download and run mbam-clean.exe from HERE.
  
• It will ask to restart your computer; please allow it to do so - this is very important!
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HERE.
  
• If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  
• Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  
• Then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the task tray (if using the PRO version).
  
• Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.
  

Then post back and let us know if this resolves your issue.

Thanks!

daledoc1

PS This particular section of the forum is not quite the right place for this sort of topic. That's OK. A a mod or admin will likely move your post HERE.

I have done all of these things multible times ive never had issues with malwarebytes since using this product so im very familiar with this product but cant enter my license id number nor key number since i keep getting this unknown error because it simply wont open even though its installed but instead all i get when trying to open it is this error reading very frustrated

[daledoc1]

Hi, gabbysmom:

Hmm, well, if the clean reinstall (including running the mbam-clean removal tool) doesn't work, then please wait for assistance from someone more expert.

Any chance you could be infected?

(Also, please use the "more reply options" button, instead of the "quote" button -- it will make it easier to follow your topic. Thanks!

[gabbysmom]

Hi, gabbysmom:

Hmm, well, if the clean reinstall (including running the mbam-clean removal tool) doesn't work, then please wait for assistance from someone more expert.

Any chance you could be infected?

(Also, please use the "more reply options" button, instead of the "quote" button -- it will make it easier to follow your topic. Thanks!

Woohoo got it to download finally after 2 hours of trying well thanks all for your help