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Need advice-all scans come up clean


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i have an HP laptop with Nod32 5.0 (not Smart Security) and also Malwarebytes free. A few days ago the Malwarebytes would not update. I received error message about missing or corrupted files. I have since learned that a system restore in safe mode was completed prior to the problem with updates. I ran mbam-clean then did a reinstall day before yesterday. Today I found out that someone attempted to use my credit card on two websites on the same day I installed Malwarebytes again but the card declined the charges because they were "suspicious". I have run a Nod32 scan and nothing was found. I have run Malwarebytes in safe mode with networking and found nothing. Should I be concerned that I have an undetected trojan or other malware? With the exception of the Malwarebytes update issues, everything else seems to be running smoothly. Am I reading something into nothing since all scans are ok?

I have Windows Defender but it is does not run in real time.

Thanks for any advice.

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Hello toodle,

If there are no other symptoms on your computer such as issues running the internet, slowness, freezing, pop-up adds, being redirected when surfing, or other issues I do not believe you are infected. There are numerious ways to gain your credit card information outside of an infection on your PC. With that said, if you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete.

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
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    ,

    so that you're alerted when someone has replied to your post.

NOTE:
Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form
.

OPTION 3

If you would like to use our
Malwarebytes Premium Services
, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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