All Programs disabled due to malware

[vanijayram]

Hi,

I am having malware issues. Each time I log on I get a pop up box as system check which i am sure is not a regular anti virus check but a malware. Beyond this I am unable to do anything. My task manager is disabled. So is my registry. I cannot open Internet Explorer.

I am having my college work due next week and I am stuck up with this problem. My PC contains all my data so far.

I am sure this is the place where I can get a resolution to my problem. Could you please help me out of this situation.

Thanking you a lot,

regards,

Vani

[vanijayram]

I am extremely sorry that I dint follow the steps mentioned in 'I am infected. What do I do now?' . WIll do so and post the results here.

Thanks,

Vani

[orubio]

Hello and welcome to the Malwarebytes support forum. Thank you for choosing Malwarebytes' Anti-Malware as your malware security solution, my name is Oscar Rubio and I'll be assisting you today.

Sorry to hear you are infected.

We cannot work on malware removal in this section of the forums, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.

If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can, as described below.

--->It looks as if you already have a duplicate topic created in the Malware Removal Forum.

--->Please stay with THAT topic for further assistance -- here is the link to your other topic.

Please COPY/PASTE the requested logs into your post, rather than attaching them.

Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.

Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.

Please do NOT "bump" your topic or reply back to it for at least 48 hours.

Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and prefer expert assistance via email, please send an email to support@malwarebytes.org, or contact the help desk here.

OPTION 3:

If you would like to use the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to our Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much