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Help me buy things from you

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Hi guys,

Want to say that I love your product, since rolling it out to our client base (the MSP edition) we have gone from 10+ virus calls a month to now one every few months. You have such a great product, which makes this problem even more frustrating.

I have been an MSP customer for over a year now. The first issue is that your MSP edition is not truly an MSP edition. MSP software is single license key, paid on a monthly subscription, grow as you go type of setup. Instead I am forced to pay up front a full years worth of licenses and as I grow I have to purchase new seperate keys. I am close to 500 licenses total at this point and have been working diligently to keep current with my licensing as my client base grows, even though it is increasingly difficult to do so.

I don't expect you to completely redesign your sales process and offer a true MSP edition, although it would make your product much easier to buy and sell. But I do expect that your sales team works with me when trying to buy more licenses. The current sales process is so brutal that I've been contemplating going to an inferior product with an easier sales process. Not only do I get an individual license key every time, but I now have to haggle and fight with your sales reps every attempt at purchasing. We always argue over the same things and its never fast, its always over a matter of weeks (if I get a response at all), not hours or days.

I realize that 500 licenses is a lot for me, but very little for you. However, in order to support my fast growing company in the sale of your product I would expect a little more cooperation. Please help me purchase from you. I really want to stay with your product but i am getting close to having to go a different direction.

Also your sales process has been so bad that the two MSP referrals I gave out (around 250 licenses each) gave up in attempting to buy a license and told me they went with a different company. The reason they gave was lack of response.

I'm writing this not to bash you, and not because i'm mad about something. I write this in hopes of finding a way to fix the process. Since the only contact method I have is the same email address I'm having a problem with, I decided to post in the forums in the hopes someone will contact and work with me.



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Dear Brian,

I am sorry about your experience and appreciate that you took the time to reach out to us.

I know you have been in touch with one of our team members and if you are interested, I am

happy to set up a time to discuss how we can better work together and to better understand your specific needs as a MSP. If you like, send me your contact info via PM and we can arrange a time

to talk.

Best regards,


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