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[Open Event] Failed to perform desired action Error Code 2


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I had to run Dell diagnostics, and it required a reboot. On reboot I got an Error Code 2 from Malwarebytes. The tray icon didn't load but the UI is reporting the protection module as on.

b4ftol.jpg

is that one of the system error codes, or a diferant error code?

edit:

when I closed thay error message the UI did report that the protection module was off, I didn't have any issues turning it back on.

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  • Staff

Hello and welcome to the Malwarebytes forum. Thank you for choosing Malwarebytes' Anti-Malware as your malware security solution, my name is Oscar Rubio and I'll be assisting you today.

We are going to perform a clean install, please follow these steps:

Step 1: Run the clean up tool and allow a reboot when prompted.

http://www.malwareby.../mbam-clean.exe

Step 2: Install Malwarebytes' Anti-Malware by following the link below.

http://download.cnet...tml?tag=mncol;1

Save the file and double-click it to begin the installation, selecting options you desire when presented.

Once opened, click on the 'Register' button in the lower-left corner, and enter your ID and key.

Let me know if you are still having troubles.

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Sometimes a simple restart will clear the error, if it does not then do the following...

Please do the following:


  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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