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I recently physically removed my modem from my system, but since I reconnected it I have been unable to connect to the internet. I have been getting the limited or no connectivity message ever since. I am no techi,e but I have had several persons check it and they have all failed to identify the problem. I, and others, have tried the command prompt fix but that has failed also. One person said it may be a virus and so I have been trying mbam to try to rectify the problem because i really don't want to reinstall the OS if I can avoid it. the problem is that i have not been able to update mbam. I have followed the different instructions on how to manually update mbam. I have copied the rules file from an updated version on another computer and i have transferred the manual installer to the infected machine and have run it, however both methods have caused mbam to report that a file is missing or corrupted so i have been unable to update it.

Incidentally, and I don't know if this means anything, I had burned the manual update file onto a CD in order to transfer to the problem machine but could not see it on the CD until I was running in safe mode. Could that have been caused by whatever virus has infected the machine?

So, can you guys point me in the right direction of a fix for my computer? I am running XP SP3.

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Hello Mikeyp and Welcome to the Malwarebytes Forum

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

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Alternatively, as a paying customer, you can contact the help desk at


If you would like to use our
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partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.
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