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IM INFECTED( HELP )(MBAW PRO)


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Guys IM infected and im pretty sure its something called a rat the guy is controlling my screen turning off my computer and everything ..

For some reason everytime I turn on my PC i get this thing saying if I could allow jemiautoupdate.exe or something it seems really suspicous .... I cannot get rid of this virus because I can't even scan my computer I made another thread about that and got some replys but I tried the best I could and on some steps I couldn't understand what to do .. I try scanning on regular mode and safe mode and I cannot scann it freezes and it takes 8+ hours to scan 100,000 files witch isn't right and my computer takes 15-20 mins to start up and my computer has gotten REALLY REALLY SLOW... I really need help with this ASAP PLEASE I have a lot of personal files and files for my business and information on me like bank paypal cc and I cannot risk this getting out there or getting more files out there I really need someone that can help me SOON pleasee im panicking really bad because there is nothing I can do and this has been going on for weeks i just found out that it was a RAT by googling so im am really scared IDK what is going to happen more than has already !

PLEASE if someone could help me through teamviewer reply here asap I WOULD REALLY GREATLY APPRECIATE IT PLEASE HURRY AND TRY TO HELP ME !

sorry for my typing Im just panicking and am really anxious I do not care about my spelling nor grammar right now ) :

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Hello, ILoveSnapple:

Sorry you might be infected - it can be very nerve-wracking!

We cannot work on malware removal in this section of the forums, so please read below for assistance with cleaning your system.

We do not offer teamviewer or other remote assistance in the forum, even in the malware-removal section.

So, if you think you might need that service, then you'll need to select Option #3 below.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and prefer expert assistance via email, please send an email to support@malwarebytes.org, or contact the help desk here.

OPTION 3:

If you would like to use the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to our Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thanks,

daledoc1

PS Please use theoeXUf.png button or the XA9Ey.png message pane (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow. :)

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