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"Database is missing or corrupt"


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Hello everyone! I hope someone can help me with my problem, and sorry for my english, it may not be quite good because I'm spanish, so I ask you to be understanding with me please.

Well, my problem is that the first time I tried to run the program after installing it, I got a dialog with that message in the topic title, and then it asked me if I want to download a new copy of the database. I said yes, and after reaching 100%, the same "database is missing" message showed up again as if nothing had changed, and the program was unable to start. This happens every time I try to run it, I've tried many things like copy the database from another working program installed in a different computer, but nothing seems to work, and I don't know what else to do...

So, if there's anyone who knows how to solve my problem, I would appreciate any help, because I really need the program to fix some malware problems on my computer.

Thanks in advance ^^

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Hello Otacon and welcome to the Malwarebytes forums.

This issue is more then likely caused because you are infected. You can try downloaded the cleaner program from here and restarting when prompted. You can then try running the installer to see if the cleaner fixed the issue.

If you are still having issues, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete.

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    ,

    so that you're alerted when someone has replied to your post.


NOTE:
Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form
.

OPTION 3

If you would like to use our
Malwarebytes Premium Services
, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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