update fails to complete

[ajohn]

i have tried to update - update gets to 99% and then fails to complete - I've removed and reinstalled and the same thing happens - gets to 99% then tries again and again - eventually i get error message - it olny says fail to complete update - i'm currently running scan with 53 day old definitions - thank you

[daledoc1]

Hello and welcome to MBAM, ajohn:

Sorry you are having trouble updating.

There are many possible causes for this, ranging from a corrupt database file, to conflicts with your AV or firewall program, to infection.

First: are you receiving any error message, and, if so, what does it say?

Second: when you reinstalled the program, did you use the mbam-clean tool?

If you did not use mbam-clean, then please carefully follow the steps below for a clean reinstall - most important is to be sure to reboot when prompted:

• If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  
• Download and run mbam-clean.exe from HERE.
  
• It will ask to restart your computer; please allow it to do so - this is very important!
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HERE.
  
• If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  
• Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  
• Then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the task tray (if using the PRO version).
  
• Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.
  

Please let us know if this resolves your issue.

If it does not, then the experts will likely request a bit more info about your system, in order to determine the cause of the updating problem.

Thanks,

daledoc1