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I've got a couple of absolutely wicked ones...


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I noticed in January that Malwarebytes was unable to remove one of the infections it detected. Another non-removable one happened in February. Due to work and travel, I've just been kind of limping along, scanning a couple of times a day, removing all the repeat infections they keep bringing back. But these "queen-bee" infections have thwarted all the tricks I've tried that have worked in past years.

They've disabled my Firewall, Windows Defender and Microsoft Security Essentials, and in addition, do not allow me to uninstall those programs so that I can re-install them again clean. So I'm continuously receiving all the little common infections that normally would not get in.

Attached is the DDS and Attach.

Thanks in advance for your help, guys. Gunslinger

DDS.txt

Attach.txt

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Hello and welcome to MBAM, Gunslinger: :)

Sorry to hear you might be infected.

We cannot work on malware removal in this section of the forums, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • ---> Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and prefer expert assistance via email, please send an email to support@malwarebytes.org, or contact the help desk here.

OPTION 3:

If you would like to use the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to our Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

PS Please use theoeXUf.png button or the XA9Ey.png message pane (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow. :)

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DaleDoc1, thanks for your swift response. I had multiple windows of Malwarebytes.org open after completing the registration, and didn't catch that I was posting in the incorrect forum. My bad. And thanks for clarifying about copy/pasting the text docs, that had not been stated in the "I'm infected, what do I do now...?" instructions.

Sorry about the hassle, I'll try to get it right this time :)

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