Jump to content

Help! My HP 64-Bit Laptop is infected!

Recommended Posts

Hello everyone---

My friend relayed me to this site...I have been trying for 3 months now to get rid of this virus I contracted on my laptop. My laptop is fairly new so it's not worth getting a new one, however, i'm in college and don't have the $200 to fork up to bring to Staples to have them wipe out my laptop. I believe I contracted the Win7 virus back in Nov....i've done some reasearch on this virus and have tried mulitiple ways to try to get rid of it; i tried adding antivirus software (norton, sophos, and microsoft security essentials...nothing worked.) These are the symptoms I get:

when I put my computer in hibernation/sleep mode it automatically shuts down. When I search something in google and click on the site I want to be on, I then get directed to a phony site when I click on the site I want to be on.

Then constantly I'll see msgs like "out of memory at line: 7,8. 11,etc

i've done the research for thsi virus multiple times, i've also tried over the last 2-3 months to install any antivirus that i can get my hands on for free (ive tried norton, sophos, microsoft security essentials...none of them will stay on my laptop)

last but not least, after my laptop randomly shuts down, when I restart it, the computer goes into "system repair" mode...I checked the notes before relogging on and it said the C drive is corrupt. One more thing, sometimes I get funny messages that pop up like "msg from winnicade"

I'll check on here from time to time, but if anyone has any advice please emaIl me (no spam) at:

I really need this laptop for school and it will be a real nusicance if this stays infected! THanks to all for reading this have a blessed day!

Edited by Mainard
removed email
Link to post
Share on other sites

Hello and welcome to MBAM: :)

Sorry to hear you are infected.

We cannot work on malware removal in this section of the forums, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.


OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.


  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can, as described below.

  • --->It looks as if you already have a duplicate topic created in the Malware Removal Forum.
  • --->Please stay with THAT topic for further assistance -- here is the link to your other topic.
  • Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.


If you are a paid user of MBAM PRO and prefer expert assistance via email, please send an email to support@malwarebytes.org, or contact the help desk here.


If you would like to use the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to our Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,


PS Please use theoeXUf.png button or the XA9Ey.png message pane (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow. :)

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.