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Hello,

My computer was running sluggishly, and CPU usage often went up to 100% and stayed there even though I closed all programs. I downloaded and ran Malwarebytes Anti-Malware and it found two infections, Trojan.Downloader and Heuristics.Reserved.Word.Exploit, which I quarantined.

I ran the DDS and have posted my logs below. Can someone please tell me if I have gotten rid of the problem?

.

DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 9.0.8112.16421

Run by Administrator at 7:20:32 on 2012-02-26

Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.4094.2147 [GMT 1:00]

.

AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}

AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}

SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}

SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

============== Running Processes ===============

.

C:\PROGRA~2\AVG\AVG2012\avgrsa.exe

C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\nvvsvc.exe

C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

C:\Windows\system32\svchost.exe -k RPCSS

c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe

C:\Windows\system32\nvvsvc.exe

C:\Windows\system32\WUDFHost.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskhost.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe

C:\Program Files (x86)\Bonjour\mDNSResponder.exe

C:\Program Files\CDMA-1X-EVDO\C+WEject.exe

C:\Program Files (x86)\Pure Digital Technologies\FlipShare\FlipShareService.exe

C:\PROGRA~2\COMMON~1\France Telecom\Shared Modules\FTRTSVC\0\FTRTSVC.exe

C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\10.0.6\ToolbarUpdater.exe

C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe

C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe

c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\CardDetector\HUAWEI1752_1552\CardDetector.exe

C:\Program Files (x86)\FlashGet\flashget.exe

C:\Program Files (x86)\AVG\AVG2012\avgtray.exe

C:\Program Files (x86)\AVG Secure Search\vprot.exe

C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe

C:\Program Files (x86)\Browny02\BrYNSvc.exe

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\svchost.exe -k HPService

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE

C:\Program Files (x86)\AVG\AVG2012\avgcsrvx.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\system32\WUDFHost.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Connection Kit\Launcher\Launcher.exe

C:\PROGRA~2\COMMON~1\France Telecom\Shared Modules\AlertModule\0\AlertModule.exe

C:\Program Files (x86)\Connection Kit\systray\systrayapp.exe

C:\Program Files (x86)\Connection Kit\connectivity\connectivitymanager.exe

C:\Program Files (x86)\Connection Kit\PhoneTools\TextMessaging.exe

C:\Program Files (x86)\Connection Kit\Deskboard\deskboard.exe

C:\Program Files (x86)\Connection Kit\connectivity\CoreCom\CoreCom.exe

C:\PROGRA~2\COMMON~1\France Telecom\Shared Modules\FTCOMModule\0\FTCOMModule.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\system32\taskeng.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\SysWOW64\cmd.exe

C:\Windows\system32\conhost.exe

C:\Windows\SysWOW64\cscript.exe

.

============== Pseudo HJT Report ===============

.

uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=presario&pf=laptop

uStart Page = hxxp://news.google.com/

mWinlogon: Userinit=userinit.exe,

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: FGCatchUrl: {2f364306-aa45-47b5-9f9d-39a8b94e7ef7} - C:\Program Files (x86)\FlashGet\jccatch.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll

BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - C:\Program Files (x86)\AVG Secure Search\10.0.0.7\AVG Secure Search_toolbar.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

BHO: FlashGet GetFlash Class: {f156768e-81ef-470c-9057-481ba8380dba} - C:\Program Files (x86)\FlashGet\getflash.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - C:\Program Files (x86)\AVG Secure Search\10.0.0.7\AVG Secure Search_toolbar.dll

uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

uRun: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

mRun: [CardDetectorHUAWEI1752_1552] C:\Program Files (x86)\CardDetector\HUAWEI1752_1552\CardDetector.exe

mRun: [Flashget] "C:\Program Files (x86)\FlashGet\FlashGet.exe" /min

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [brStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN

mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"

mRun: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"

mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"

mPolicies-explorer: NoActiveDesktop = 1 (0x1)

mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: &Download All with FlashGet - C:\Program Files (x86)\FlashGet\jc_all.htm

IE: &Download with FlashGet - C:\Program Files (x86)\FlashGet\jc_link.htm

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000

IE: {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files (x86)\FlashGet\FlashGet.exe

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL

DPF: {6F6FDB9E-5072-498C-BCB0-2B7F00C49EE7} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: Interfaces\{A5ADBA94-07A1-485A-9417-5B068C291A82} : DhcpNameServer = 193.251.220.10 193.251.228.10

TCP: Interfaces\{B182521B-4E9A-446F-8FD7-8A99BCC02131} : DhcpNameServer = 192.168.0.1

TCP: Interfaces\{B182521B-4E9A-446F-8FD7-8A99BCC02131}\D656975627 : DhcpNameServer = 205.152.132.23 192.168.1.254

TCP: Interfaces\{C2470F0A-7D61-4D12-AC01-4BA52313A17E} : DhcpNameServer = 10.0.0.1

TCP: Interfaces\{C2470F0A-7D61-4D12-AC01-4BA52313A17E}\352474843213 : DhcpNameServer = 192.168.1.254

TCP: Interfaces\{DD0409FB-99F5-43BB-B843-F4A375CFB42E} : NameServer = 194.2.0.20 194.2.0.50

Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\10.0.6\ViProtocol.dll

IFEO: taskmgr.exe - "C:\DOWNLOADS\PROCESSEXPLORER\PROCEXP.EXE"

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: FGCatchUrl: {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files (x86)\FlashGet\jccatch.dll

BHO-X64: flashget urlcatch - No File

BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll

BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File

BHO-X64: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\10.0.0.7\AVG Secure Search_toolbar.dll

BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO-X64: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

BHO-X64: SkypeIEPluginBHO - No File

BHO-X64: FlashGet GetFlash Class: {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files (x86)\FlashGet\getflash.dll

TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

TB-X64: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\10.0.0.7\AVG Secure Search_toolbar.dll

mRun-x64: [CardDetectorHUAWEI1752_1552] C:\Program Files (x86)\CardDetector\HUAWEI1752_1552\CardDetector.exe

mRun-x64: [Flashget] "C:\Program Files (x86)\FlashGet\FlashGet.exe" /min

mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun-x64: [brStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN

mRun-x64: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"

mRun-x64: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"

mRun-x64: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"

IE-X64: {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files (x86)\FlashGet\FlashGet.exe

IFEO-X64: taskmgr.exe - "C:\DOWNLOADS\PROCESSEXPLORER\PROCEXP.EXE"

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSEH;AVGIDSEH;C:\Windows\system32\DRIVERS\AVGIDSEH.Sys --> C:\Windows\system32\DRIVERS\AVGIDSEH.Sys [?]

R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?]

R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]

R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]

R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]

R1 MpFilter;Microsoft Malware Protection Driver;C:\Windows\system32\DRIVERS\MpFilter.sys --> C:\Windows\system32\DRIVERS\MpFilter.sys [?]

R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]

R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe [2011-10-12 4433248]

R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2011-8-2 192776]

R2 CDROM_Detect;CDROM_Detect;C:\Program Files\CDMA-1X-EVDO\C+WEject.exe [2011-11-9 329216]

R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2011-5-20 378472]

R2 vToolbarUpdater;vToolbarUpdater;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\10.0.6\ToolbarUpdater.exe [2012-2-22 909152]

R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys --> C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys [?]

R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys --> C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys [?]

R3 BrYNSvc;BrYNSvc;C:\Program Files (x86)\Browny02\BrYNSvc.exe [2012-1-24 245760]

R3 NisDrv;Microsoft Network Inspection System;C:\Windows\system32\DRIVERS\NisDrvWFP.sys --> C:\Windows\system32\DRIVERS\NisDrvWFP.sys [?]

R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe [2011-4-27 288272]

R3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]

R3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]

R3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-16 135664]

S3 CT_QUALCOMM_U_drv;Qualcomm EVDO USB Device for Modem Communication;C:\Windows\system32\DRIVERS\CT_QUALCOMM_U_drv.sys --> C:\Windows\system32\DRIVERS\CT_QUALCOMM_U_drv.sys [?]

S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-16 135664]

S3 hwusbfake;Huawei DataCard USB Fake;C:\Windows\system32\DRIVERS\ewusbfake.sys --> C:\Windows\system32\DRIVERS\ewusbfake.sys [?]

S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-1-15 227232]

S3 MpNWMon;Microsoft Malware Protection Network Driver;C:\Windows\system32\DRIVERS\MpNWMon.sys --> C:\Windows\system32\DRIVERS\MpNWMon.sys [?]

S3 netr28ux;RT2870 USB Wireless LAN Card Driver for Vista;C:\Windows\system32\DRIVERS\netr28ux.sys --> C:\Windows\system32\DRIVERS\netr28ux.sys [?]

S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\system32\drivers\rdpvideominiport.sys --> C:\Windows\system32\drivers\rdpvideominiport.sys [?]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]

S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\system32\DRIVERS\wdcsam64.sys --> C:\Windows\system32\DRIVERS\wdcsam64.sys [?]

.

=============== Created Last 30 ================

.

2012-02-25 21:57:11 -------- d-----w- C:\Program Files (x86)\MALWAREBYTES ANTI-MALWARE

2012-02-25 18:37:21 8643640 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{47A11A0A-AB59-42D3-BA9B-89BD2F4286A6}\mpengine.dll

2012-02-22 17:34:44 -------- d--h--w- C:\$AVG

2012-02-22 05:21:24 -------- d-----w- C:\Users\Administrator\AppData\Roaming\AVG2012

2012-02-22 05:19:58 -------- d-----w- C:\ProgramData\AVG Secure Search

2012-02-22 05:19:51 -------- d-----w- C:\Program Files (x86)\Common Files\AVG Secure Search

2012-02-22 05:19:50 -------- d-----w- C:\Program Files (x86)\AVG Secure Search

2012-02-22 05:19:04 -------- d-----w- C:\Windows\SysWow64\drivers\AVG

2012-02-22 05:18:12 -------- d-----w- C:\Windows\System32\drivers\AVG

2012-02-22 05:18:12 -------- d-----w- C:\ProgramData\AVG2012

2012-02-22 05:17:21 -------- d-----w- C:\Program Files (x86)\AVG

2012-02-21 09:44:56 -------- d-----w- C:\ProgramData\SecTaskMan

2012-02-21 09:44:49 -------- d-----w- C:\Program Files (x86)\Security Task Manager

2012-02-20 15:32:40 509952 ----a-w- C:\Windows\System32\ntshrui.dll

2012-02-20 15:32:35 442880 ----a-w- C:\Windows\SysWow64\ntshrui.dll

2012-02-20 13:02:52 -------- d-----w- C:\Windows\pss

2012-02-19 10:59:47 -------- d-----w- C:\Users\Administrator\AppData\Roaming\Malwarebytes

2012-02-19 10:59:39 -------- d-----w- C:\ProgramData\Malwarebytes

2012-02-19 10:59:37 23152 ----a-w- C:\Windows\System32\drivers\mbam.sys

2012-02-19 10:59:37 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2012-02-19 10:33:11 -------- d--h--w- C:\ProgramData\Common Files

2012-02-19 10:25:51 -------- d-----w- C:\ProgramData\MFAData

2012-02-18 22:53:08 3145728 ----a-w- C:\Windows\System32\win32k.sys

2012-02-18 22:07:06 515584 ----a-w- C:\Windows\System32\timedate.cpl

2012-02-18 22:07:04 478720 ----a-w- C:\Windows\SysWow64\timedate.cpl

2012-02-18 14:39:57 634880 ----a-w- C:\Windows\System32\msvcrt.dll

2012-02-18 14:39:44 690688 ----a-w- C:\Windows\SysWow64\msvcrt.dll

2012-02-18 14:37:30 498688 ----a-w- C:\Windows\System32\drivers\afd.sys

2012-02-18 14:20:52 -------- d-----w- C:\ProgramData\Leapfrog

2012-02-18 14:20:47 -------- d-----w- C:\Program Files (x86)\LeapFrog

2012-02-12 22:59:34 927800 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{2DA8ABF8-DB54-468B-B934-B0BA0314FF44}\gapaengine.dll

2012-02-12 22:59:34 917840 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll

2012-02-09 07:48:45 -------- d-----w- C:\Program Files (x86)\Microsoft VOLT

2012-02-08 02:52:21 -------- d-----r- C:\Users\Administrator\Dropbox

2012-02-07 08:18:20 -------- d-----w- C:\Users\Administrator\AppData\Roaming\PrimoPDF

2012-02-07 06:50:45 -------- d-----w- C:\Users\Administrator\AppData\Local\FontCreator

2012-02-07 06:50:18 1078504 ----a-w- C:\Windows\SysWow64\FontInstaller2.dll

2012-02-07 06:50:10 -------- d-----w- C:\Users\Administrator\AppData\Roaming\FontCreator

2012-02-07 06:50:10 -------- d-----w- C:\Program Files (x86)\High-Logic FontCreator

2012-02-07 06:16:50 -------- d-----w- C:\Users\Administrator\AppData\Roaming\Dropbox

2012-01-29 17:11:33 -------- d-----w- C:\Users\Administrator\AppData\Local\Microsoft Games

.

==================== Find3M ====================

.

2012-02-24 20:35:38 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2012-01-31 03:59:04 279656 ------w- C:\Windows\System32\MpSigStub.exe

2012-01-09 07:43:57 30208 ----a-w- C:\Windows\System32\drivers\AegisP.sys

2011-12-31 05:40:01 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll

2011-12-31 05:40:00 175616 ----a-w- C:\Windows\System32\msclmd.dll

2011-12-23 15:24:00 394512 ----a-w- C:\Windows\sediag.exe

2011-12-14 07:11:03 2308096 ----a-w- C:\Windows\System32\jscript9.dll

2011-12-14 07:04:30 1390080 ----a-w- C:\Windows\System32\wininet.dll

2011-12-14 07:03:38 1493504 ----a-w- C:\Windows\System32\inetcpl.cpl

2011-12-14 06:57:28 2382848 ----a-w- C:\Windows\System32\mshtml.tlb

2011-12-14 03:04:54 1798656 ----a-w- C:\Windows\SysWow64\jscript9.dll

2011-12-14 02:57:18 1127424 ----a-w- C:\Windows\SysWow64\wininet.dll

2011-12-14 02:56:58 1427456 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2011-12-14 02:50:04 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb

.

============= FINISH: 7:21:53.58 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows 7 Ultimate

Boot Device: \Device\HarddiskVolume1

Install Date: 11/19/2009 1:38:20 AM

System Uptime: 2/26/2012 6:37:01 AM (1 hours ago)

.

Motherboard: Dell Inc. | | 0UY141

Processor: Intel® Core2 Duo CPU T7300 @ 2.00GHz | Microprocessor | 1980/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 112 GiB total, 5.372 GiB free.

E: is CDROM ()

F: is Removable

G: is FIXED (NTFS) - 0 GiB total, 0.06 GiB free.

.

==== Disabled Device Manager Items =============

.

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}

Description: Dell Wireless 1490 Dual Band WLAN Mini-Card

Device ID: PCI\VEN_14E4&DEV_4312&SUBSYS_00071028&REV_01\4&7F43399&0&00E1

Manufacturer: Broadcom

Name: Dell Wireless 1490 Dual Band WLAN Mini-Card

PNP Device ID: PCI\VEN_14E4&DEV_4312&SUBSYS_00071028&REV_01\4&7F43399&0&00E1

Service: BCM43XX

.

Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}

Description: Photosmart D110 series

Device ID: ROOT\IMAGE\0000

Manufacturer: HP

Name: Photosmart D110 series

PNP Device ID: ROOT\IMAGE\0000

Service: StillCam

.

Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}

Description: Photosmart D110 series

Device ID: ROOT\MULTIFUNCTION\0000

Manufacturer: HP

Name: Photosmart D110 series

PNP Device ID: ROOT\MULTIFUNCTION\0000

Service:

.

==== System Restore Points ===================

.

RP330: 2/25/2012 12:23:06 AM - Scheduled Checkpoint

.

==== Installed Programs ======================

.

Update for Microsoft Office 2007 (KB2508958)

3ivx MPEG-4 5.0.3 (remove only)

Acrobat.com

Adobe AIR

Adobe Reader 9.5.0

Amazon MP3 Downloader 1.0.15

Apple Application Support

Apple Software Update

ArcSoft PhotoStudio 5.5

Canon MP Navigator EX 2.0

Canon Utilities Solution Menu

Card Detector for Huawei E1752 and E1552

Dropbox

e-Sword

FlashGet 1.9.6.1073

FlipShare

Google Chrome

Google Toolbar for Internet Explorer

Google Update Helper

High-Logic FontCreator 6.5

HL-2270DW

Internet Everywhere

LeapFrog Connect

LeapFrog Leapster2 Plugin

Logos 4 Prerequisites

Logos Bible Software 4

Malwarebytes Anti-Malware version 1.60.1.1000

McAfee Security Scan Plus

Medialink MWN-USB150N

Microsoft Office 2007 Service Pack 2 (SP2)

Microsoft Office Access MUI (English) 2007

Microsoft Office Access Setup Metadata MUI (English) 2007

Microsoft Office Excel MUI (English) 2007

Microsoft Office File Validation Add-In

Microsoft Office Groove MUI (English) 2007

Microsoft Office Groove Setup Metadata MUI (English) 2007

Microsoft Office InfoPath MUI (English) 2007

Microsoft Office Language Interface Pack 2007 - Hausa

Microsoft Office OneNote MUI (English) 2007

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Ultimate 2007

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

NVIDIA 3D Vision Controller Driver

NVIDIA PhysX

NVIDIA Stereoscopic 3D Driver

PrimoPDF -- brought to you by Nitro PDF Software

PS_AIO_07_D110_SW_Min

QuickTime

Scan

Security Task Manager 1.8d

Security Update for 2007 Microsoft Office System (KB2288621)

Security Update for 2007 Microsoft Office System (KB2288931)

Security Update for 2007 Microsoft Office System (KB2345043)

Security Update for 2007 Microsoft Office System (KB2553089)

Security Update for 2007 Microsoft Office System (KB2553090)

Security Update for 2007 Microsoft Office System (KB2584063)

Security Update for 2007 Microsoft Office System (KB969559)

Security Update for 2007 Microsoft Office System (KB976321)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office Access 2007 (KB979440)

Security Update for Microsoft Office Groove 2007 (KB2552997)

Security Update for Microsoft Office InfoPath 2007 (KB2510061)

Security Update for Microsoft Office InfoPath 2007 (KB979441)

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition

Security Update for Microsoft Office system 2007 (972581)

Security Update for Microsoft Office system 2007 (KB974234)

Security Update for Microsoft Office Visio Viewer 2007 (KB973709)

Security Update for Microsoft Office Word 2007 (KB2344993)

Skype Click to Call

Skype™ 5.5

Toolbox

Update for 2007 Microsoft Office System (KB2284654)

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2597998) 32-Bit Edition

Update for Microsoft Office 2007 System (KB2539530)

Update for Microsoft Office Access 2007 Help (KB963663)

Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office Infopath 2007 Help (KB963662)

Update for Microsoft Office OneNote 2007 (KB980729)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Outlook 2007 (KB2583910)

Update for Microsoft Office Outlook 2007 Help (KB963677)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Publisher 2007 Help (KB963667)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Use the entry named LeapFrog Connect to uninstall (LeapFrog Leapster2 Plugin)

Visual Studio 2008 x64 Redistributables

.

==== Event Viewer Messages From Past Week ========

.

2/26/2012 6:38:37 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

2/26/2012 6:35:21 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the FlipShare Service service.

2/25/2012 3:11:49 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.121.303.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8101.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/25/2012 12:16:36 AM, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

2/25/2012 11:01:49 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

2/25/2012 10:10:39 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

2/24/2012 7:31:54 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

2/24/2012 7:26:42 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/24/2012 7:26:42 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/24/2012 7:05:52 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

2/23/2012 9:35:24 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/23/2012 9:04:28 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/23/2012 8:46:18 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/23/2012 7:03:54 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/23/2012 7:02:16 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/23/2012 2:36:03 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/23/2012 12:24:22 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/23/2012 11:12:19 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/23/2012 1:22:13 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/22/2012 9:02:17 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/22/2012 8:06:57 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/22/2012 8:06:57 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/22/2012 7:09:21 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/22/2012 7:09:20 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/22/2012 6:00:45 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/22/2012 5:50:00 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR2.

2/22/2012 5:36:24 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/22/2012 3:58:05 PM, Error: Service Control Manager [7030] - The LeapFrog Connect Device Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

2/22/2012 3:48:59 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/22/2012 3:30:02 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/22/2012 3:20:25 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

2/21/2012 9:55:37 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

2/21/2012 8:54:01 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80072efe Error description: The connection with the server was terminated abnormally

2/21/2012 7:11:57 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/21/2012 6:56:45 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/21/2012 6:42:28 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024001e Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/21/2012 6:42:28 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024001e Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/21/2012 5:13:36 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/21/2012 2:45:29 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/21/2012 10:10:14 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/21/2012 10:10:14 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/20/2012 9:23:01 AM, Error: Service Control Manager [7034] - The FlipShare Service service terminated unexpectedly. It has done this 1 time(s).

2/20/2012 9:22:52 AM, Error: Service Control Manager [7034] - The iPod Service service terminated unexpectedly. It has done this 1 time(s).

2/20/2012 10:42:41 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.2261.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/20/2012 1:54:02 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the Power service, but this action failed with the following error: A system shutdown has already been scheduled.

2/20/2012 1:54:02 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the DCOM Server Process Launcher service, but this action failed with the following error: A system shutdown has already been scheduled.

2/20/2012 1:53:56 PM, Error: Service Control Manager [7031] - The Power service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.

2/20/2012 1:53:56 PM, Error: Service Control Manager [7031] - The Plug and Play service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.

2/20/2012 1:53:56 PM, Error: Service Control Manager [7031] - The DCOM Server Process Launcher service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.

2/19/2012 8:45:11 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.1942.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/19/2012 7:57:13 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.1942.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/19/2012 7:45:07 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

2/19/2012 6:57:09 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

2/19/2012 6:54:40 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.1942.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/19/2012 6:54:40 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.1942.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/19/2012 6:33:34 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.1942.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/19/2012 6:31:10 PM, Error: Service Control Manager [7031] - The Windows Audio Endpoint Builder service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/19/2012 6:31:10 PM, Error: Service Control Manager [7031] - The Superfetch service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

2/19/2012 6:31:10 PM, Error: Service Control Manager [7031] - The Program Compatibility Assistant Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

2/19/2012 6:31:10 PM, Error: Service Control Manager [7031] - The Network Connections service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.

2/19/2012 6:29:35 PM, Error: Service Control Manager [7034] - The Diagnostic System Host service terminated unexpectedly. It has done this 1 time(s).

2/19/2012 6:29:35 PM, Error: Service Control Manager [7031] - The WLAN AutoConfig service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/19/2012 6:29:35 PM, Error: Service Control Manager [7031] - The Windows Driver Foundation - User-mode Driver Framework service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/19/2012 6:29:35 PM, Error: Service Control Manager [7031] - The Windows Audio Endpoint Builder service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

2/19/2012 6:29:35 PM, Error: Service Control Manager [7031] - The Superfetch service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

2/19/2012 6:29:35 PM, Error: Service Control Manager [7031] - The Program Compatibility Assistant Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

2/19/2012 6:29:35 PM, Error: Service Control Manager [7031] - The Portable Device Enumerator Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/19/2012 6:29:35 PM, Error: Service Control Manager [7031] - The Offline Files service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/19/2012 6:29:35 PM, Error: Service Control Manager [7031] - The Network Connections service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.

2/19/2012 6:29:35 PM, Error: Service Control Manager [7031] - The Distributed Link Tracking Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/19/2012 6:29:35 PM, Error: Service Control Manager [7031] - The Desktop Window Manager Session Manager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/19/2012 6:19:36 PM, Error: Service Control Manager [7001] - The Remote Procedure Call (RPC) service depends on the RPC Endpoint Mapper service which failed to start because of the following error: The service has not been started.

2/19/2012 6:19:35 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the Plug and Play service, but this action failed with the following error: A system shutdown has already been scheduled.

2/19/2012 6:19:35 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Network Store Interface Service service to connect.

2/19/2012 6:19:35 PM, Error: Service Control Manager [7000] - The Network Store Interface Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

2/19/2012 6:19:33 PM, Error: Service Control Manager [7001] - The Remote Procedure Call (RPC) service depends on the RPC Endpoint Mapper service which failed to start because of the following error: The service has returned a service-specific error code.

2/19/2012 6:19:33 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Remote Procedure Call (RPC) service which failed to start because of the following error: The dependency service or group failed to start.

2/19/2012 6:19:31 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the WinHTTP Web Proxy Auto-Discovery Service service to connect.

2/19/2012 6:19:31 PM, Error: Service Control Manager [7000] - The WinHTTP Web Proxy Auto-Discovery Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

2/19/2012 6:19:26 PM, Error: Service Control Manager [7034] - The Diagnostic Service Host service terminated unexpectedly. It has done this 1 time(s).

2/19/2012 6:19:26 PM, Error: Service Control Manager [7031] - The WinHTTP Web Proxy Auto-Discovery Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.

2/19/2012 6:19:26 PM, Error: Service Control Manager [7031] - The Secure Socket Tunneling Protocol Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/19/2012 6:19:26 PM, Error: Service Control Manager [7031] - The Network Store Interface Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/19/2012 6:19:26 PM, Error: Service Control Manager [7031] - The Network List Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.

2/19/2012 6:19:26 PM, Error: Service Control Manager [7031] - The COM+ Event System service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

2/19/2012 6:19:09 PM, Error: Service Control Manager [7031] - The RPC Endpoint Mapper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2/19/2012 6:19:09 PM, Error: Service Control Manager [7031] - The Remote Procedure Call (RPC) service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.

2/19/2012 5:18:49 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.1942.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/19/2012 12:31:02 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.1942.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

2/19/2012 12:20:58 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.1942.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80072efe Error description: The connection with the server was terminated abnormally

2/19/2012 12:12:28 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.

2/19/2012 10:04:51 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.1942.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

2/19/2012 10:04:51 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.119.1942.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8001.0 Error code: 0x80240022 Error description: The program can't check for definition updates.

.

==== End Of File ===========================

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Greetings :)

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact Consumer Support and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact Corporate Support and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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