installation help

[adam30]

hi all

pls see pic as unable to read options due to masses of question marks upon installation. pls advisE?

thank you

adam

[daledoc1]

Hello and welcome, adam30:

Well, THAT'S certainly odd!

Until an MBAM staffer or expert arrives....

Are you possibly infected?

If NOT, please follow the instructions below for a clean reinstall:

• If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  
• Download and run mbam-clean.exe from HERE.
  
• It will ask to restart your computer; please allow it to do so - this is very important!
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HERE.
  
• If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  
• Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  
• Then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the task tray (if using the PRO version).
  
• Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.
  

OTOH, if you think you MIGHT BE/ARE infected & the above steps do not resolve your issue, some tips for installing MBAM on an infected machine may be found in this article HERE.

We don't work on malware/infection-related issues in this particular sub-forum.

So, if you need further assistance with malware diagnosis and removal, please read & follow the instructions this article HERE, and then please start a new topic in the malware removal section. One of the authorized, trained experts will provide free, one-on-one help.

HTH,

daledoc1

[adam30]

Thank you. Now working perfectly!

Adam30

[daledoc1]

Excellent!

Glad it's working correctly now.

FWIW, if you are new to MBAM and are using the PRO version, you might find helpful this tutorial on using the scheduler for automated tasks (updates & scans).

Don't hesitate to post back if you need additional assistance.

Cheers,

daledoc1

[Mainard]

Hello,

This can occur by changing the language of MBAM to a language your current region settings in windows cannot print the character set for the chosen language.

If this occurs again please check the language setting drop-down in the main scanner.

The settings tab is 7th tab from the left on the main scanner. The last drop-down option is to set the language.

If the language in MBAM is currently set to English and the system locale of your system is set to English and you get that output please let us know.

Thank you.