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Can't run Malwarebytes or HijackThis


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  • Root Admin

Hi,

Please try the following in normal mode, if it won't run try Safe Mode.

Please visit this webpage for instructions for downloading ComboFix to your
DESKTOP
:
how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run
ComboFix.exe
on your DESKTOP and not from any other folder.

Also,
DO NOT
click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

Note:

The
Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click
    Yes
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    C:\ComboFix.txt
    along with a
    new HijackThis log
    so we may continue cleaning the system.

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  • Root Admin

Give this tool a try please.

RootRepeal - Rootkit Detector

  • Please download the following tool:
    RootRepeal - Rootkit Detector
  • Direct download link is here:
    RootRepeal.rar

  • If you don't already have a program to open a .RAR compressed file you can download a trial version from here:
    WinRAR

  • Extract the program file to a new folder such as
    C:\RootRepeal

  • Run the program
    RootRepeal.exe
    and go to the
    REPORT
    tab and click on the
    Scan
    button

  • Select
    ALL
    of the checkboxes and then click
    OK
    and it will start scanning your system.

  • If you have multiple drives you only need to check the C: drive or the one Windows is installed on.

  • When done, click on
    Save Report

  • Save it to the same location where you ran it from, such as
    C:\RootRepeal

  • Save it as
    your_name_rootrepeal.txt
    - where your_name is your
    forum name

  • This makes it more easy to track who the log belongs to.

  • Then open that log and select all and copy/paste it back on your next reply please.

  • Quit the RootRepeal program.

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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