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Unknown problem - All checks show not infected?


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Hello,

I have been using the paid verion of malwarwbytes for sometime. It came up 2 or 3 weeks ago with a threat of PC 2009 folders in my Program Files and in my (x86)Program Files. I allowed it to remove the threats and reboot. I have never installed that program on my computer. Several day ago it again reported the same threats and before taking action, I looked for the offending folders. They were not to be found. I let it remove the threats and reboot again. I run behind Comodo Firewall, run Norton AV resident and scan standalone with MSE and SuperAntispyware and Malwarebytes.

I decided to run the Malwarebytes as resident and it did so but only in the owner account, not in my user account. I had to manually start it and enable the protection. I tried reinstalling it but found I can not connect to malwarebytes.org. I've tried for two days. I have also tried on an Ubuntu box. So I downloaded the free new version from CNET and installed it. It allowed me to trial upgrade to pro which I did and then I entered my registration. It does not autostart in the user account even though CCleaner shows the startup programs existing. I have run SuperAntispyware and Malwarebytes and Norton and MSE on the computer and also in safe mode no network and it shows that I am clean. I have checked the Hkey Software registry for any PC 2009 entries and found none. HELP PLEASE!

Glenn

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Hello and :welcome:

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Download DDS by sUBs from one of the following links. Save it to your desktop.

    [*]Double click on the DDS icon, allow it to run.

    [*]A small box will open, with an explaination about the tool. No input is needed, the scan is running.

    [*]Notepad will open with the results.

    [*]Follow the instructions that pop up for posting the results.

    [*]Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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  • 1 month later...

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Other members who need assistance please start your own topic in a new thread. Thanks!

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