MWB and NIS causes Win7 system to freeze

[Augie]

I've seen a number of postings that discuss the topic of Malwarebytes and Norton Internet Security not behaving well together. I just wanted to add my experience.

After several hours of 'process of elimination', I have determined that MWB and NIS 2012 do not work well together on my Windows 7 computer. Specifically, in two situations.........first, when Internet Explorer 9 is running a process (more specifically, Windows Update), the computer eventually freezes. Second, when the computer has been idle (sleep state) and is activated, the computer wakes up and freezes.

I see postings that say that exclusions can be created in either/both apps (and other postings that say this does not always work....and Norton site postings say MWB definitely should be deleted). It seems to me that since this is SUCH a well known issue, why can't MWB programmers solve this without asking their users to create troublesome exclusions?

I was using the trial period of MWB Pro and, at first, was considering the purchase. But, until these two apps can live peacefully and complementary together, no can do. NIS provides a number of needed services, so I will not give up on this app. If MWB can provide a reasonable and permanent solution, I will definitely reconsider, as I think the extra protection is great, although a bit expensive.

Am I overlooking anything?

Augie

[Firefox]

Hello and

We have many users using bout NIS and Malwarebytes without any issues, that being said, its best to add exclusions for both in both programs. Below you will find the instructions to do so.

Norton Internet Security 2011

Norton Internet Security 2011

To avoid any conflicts, please add the following files/folders as exclusions

Norton Internet Security 2011:

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Malwarebytes' Anti-Malware in Norton Internet Security 2011:

1. Open Norton Internet Security and click on Settings at the top
   
2. Click on Computer Settings
   
3. Click Configure [+] to the right of Items to Exclude from Auto-Protect and SONAR
   
4. Click Add
   
5. Make sure that Include subfolders is checked in the small Add Item window
   
6. Click the small folder icon to the right of the blank white space
   
7. In the Browse for Folder window that opens, navigate to C:\Program Files
   
8. Click once on Malwarebytes' Anti-Malware to highlight it and click on OK
   
9. Click OK and verify that in the box under The following items are ignored by both Auto-Protect and SONAR: it says C:\Program Files\Malwarebytes' Anti-Malware
   
10. Repeat steps 4-9 for the following files and folders:
    
    • C:\Documents and Settings\All Users\Application Data\Malwarebytes Note: On Vista and 7 this will be C:\ProgramData\Malwarebytes
      
    • C:\Windows\System32\drivers\mbam.sys
      
    • C:\Windows\System32\drivers\mbamswissarmy.sys
      

[*]Once you have all of those items in your list, click on Apply then click on OK to close that window and then click Apply and OK to close the Settings window

[*]Close the Norton Internet Security window

Set Exclusions for Malwarebytes' Anti-Malware in Norton Internet Security 2011 on 64 bit Windows Versions:

1. Open Norton Internet Security and click on Settings at the top
   
2. Click on Computer Settings
   
3. Click Configure [+] to the right of Items to Exclude from Auto-Protect and SONAR
   
4. Click Add
   
5. Make sure that Include subfolders is checked in the small Add Item window
   
6. Click the small folder icon to the right of the blank white space
   
7. In the Browse for Folder window that opens, navigate to C:\Program Files (x86)
   
8. Click once on Malwarebytes' Anti-Malware to highlight it and click on OK
   
9. Click OK and verify that in the box under The following items are ignored by both Auto-Protect and SONAR: it says C:\Program Files (x86)\Malwarebytes' Anti-Malware
   
10. Repeat steps 4-9 for the following files and folders:
    
    • C:\Documents and Settings\All Users\Application Data\Malwarebytes Note: On Vista and 7 this will be C:\ProgramData\Malwarebytes
      
    • C:\Windows\System32\drivers\mbam.sys
      
    • C:\Windows\SysWOW64\drivers\mbamswissarmy.sys
      

[*]Once you have all of those items in your list, click on Apply then click on OK to close that window and then click Apply and OK to close the Settings window

[*]Close the Norton Internet Security window

Reset Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Norton Internet Security in Malwarebytes' Anti-Malware:

• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on Norton Internet Security and click OK
  
• Close Malwarebytes' Anti-Malware
  

If you have any problems, please post back and one of the Experts will assist you

Thanks,