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Computer infected, Virus shut down computer while in Safe Mode

James A

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My computer initially got a virus from what I believe was web browsing (very few files I've downloaded), it came up as a fake antivirus warning on my start bar. I rebooted in safe mode in order to run Malwarebytes, ran a full scan and received error messages for missing files in the middle of the scan. I rebooted, ran scan again, same error message but later in the scan. Eventually after 3 or 4 times of doing this Malwarebytes found 1 infected file and as the scan completed, a message popped up asking if I wanted to close MWB, and the computer just shut off. If anyone could help me i would GREATLY appreciate it. Thanks in advance.

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Hi and :welcome:

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Download DDS by sUBs from one of the following links. Save it to your desktop.

    [*]Double click on the DDS icon, allow it to run.

    [*]A small box will open, with an explaination about the tool. No input is needed, the scan is running.

    [*]Notepad will open with the results.

    [*]Follow the instructions that pop up for posting the results.

    [*]Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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  • 1 month later...

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