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I have an email from a known contact whose address book was hijacked. In that email is a link that is not from my known contact. Can I forward that link to anyone in malwarebytes for analysis. I would like to find out how serious the threat is and what I need to do to correct any potential problems.

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  • Root Admin

Hello and welcome to Malwarebytes

If your friends account was hijacked you should report it to whomever he has the email account with so that they can take care of it.

If you think your own system may have been infected by clicking on some link then please follow the directions below.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems or infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.


    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our
Malwarebytes Premium Consumer Services
partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

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Thanks for you reply. I have notified my friend and he has notified the rest of his address book. Do you know if there is any way to analyse the link in the received email to learn what it it intended to do? The friend says he believes it is meant to reroute you to a shopping site but he isn't sure. My concern is that it may be more critical or harmful than that and may be meant to gain access to financial/banking passwords, etc. Now I'm stuck because I want to buy the malwarebyte software but don't want to do any financial transactions on this laptop until I'm sure there is no risk. Is there any way to have the link in the email analyzed?

Also thanks for the advise regarding the malware removal forum. I'm not a paying customer yet so I will follow the steps of option 1. In the meantime, any advise on the above would be very much appreciated

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