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svcHost.exe virus won't go away!

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Malwarebytes found this svcHost.exe virus on my computer, and everytime it finds it, the software tells me it will be deleted once the computer is restarted. However this is not the case. I already backed up my files and used the HP recovery tool to restore it back to factory conditions, but the same virus remains. The virus used to crash my computer randomly, but it has stopped doing that. Recently I have noticed all my search engines send me to an advertisement or a strange link. I know where the file is located but I can't do anything to it. Here are the requested logs from the sticky post.



DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 9.0.8112.16421

Run by Daniel at 14:11:02 on 2012-02-12

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3894.2303 [GMT -5:00]


AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}


============== Running Processes ===============




C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files\IDT\WDM\STacSV64.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService


C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork


C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe


C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe



C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe

C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe

C:\Program Files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe

C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe

C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe


C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted



C:\Program Files (x86)\Norton Internet Security\Engine\\ccSvcHst.exe


C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe


C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe




C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\IDT\WDM\sttray64.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe


C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe

C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe



C:\Windows\System32\svchost.exe -k swprv












============== Pseudo HJT Report ===============


mWinlogon: Userinit=userinit.exe,

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Internet Security\Engine\\coIEPlg.dll

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Internet Security\Engine\\IPS\IPSBHO.DLL

BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Internet Security\Engine\\coIEPlg.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"

mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

mRun: [HPConnectionManager] C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe

mRun: [<NO NAME>]

mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe

mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

mPolicies-explorer: NoActiveDesktop = 1 (0x1)

mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)

mPolicies-explorer: EnableShellExecuteHooks = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab

TCP: DhcpNameServer =

TCP: Interfaces\{4B4BB7F3-2C04-4FFC-A9A8-3734E9ACD68C} : DhcpNameServer =

TCP: Interfaces\{63976A78-1DD2-41B5-8783-350B0318315E} : DhcpNameServer =

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SEH: EasyBits ShellExecute Hook: {e54729e8-bb3d-4270-9d49-7389ea579090} - C:\Windows\SysWow64\EZUPBH~1.DLL

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: AcroIEHelperStub - No File

BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\\coIEPlg.dll

BHO-X64: Symantec NCO BHO - No File

BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\\IPS\IPSBHO.DLL

BHO-X64: Symantec Intrusion Prevention - No File

BHO-X64: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO-X64: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"

BHO-X64: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\\coIEPlg.dll

TB-X64: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"

mRun-x64: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

mRun-x64: [HPConnectionManager] C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe

mRun-x64: [(Default)]

mRun-x64: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"

mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun-x64: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe

mRun-x64: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe

mRun-x64: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

IE-X64: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204

SEH-X64: EasyBits ShellExecute Hook: {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWow64\EZUPBH~1.DLL


============= SERVICES / DRIVERS ===============


R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\NISx64\1206000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\NISx64\1206000.01D\SYMDS64.SYS [?]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\NISx64\1206000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\NISx64\1206000.01D\SYMEFA64.SYS [?]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.5.0.125\Definitions\BASHDefs\20120207.003\BHDrvx64.sys [2012-2-7 1157240]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.5.0.125\Definitions\IPSDefs\20120210.002\IDSviA64.sys [2012-2-10 488568]

R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\NISx64\1206000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\NISx64\1206000.01D\Ironx64.SYS [?]

R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]

R2 ezSharedSvc;Easybits Services for Windows;C:\Windows\System32\ezSharedSvcHost.exe [2011-4-18 514232]

R2 HPAuto;HP Auto;C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe [2011-2-17 682040]

R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]

R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-2-28 92216]

R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-11-9 26680]

R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-6-3 13336]

R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2011-6-3 2375168]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-2-12 652360]

R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\\ccsvchst.exe [2012-2-12 130008]

R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-11-26 399344]

R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-6-3 2538520]

R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\system32\DRIVERS\clwvd.sys --> C:\Windows\system32\DRIVERS\clwvd.sys [?]

R3 HECIx64;Intel® Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]

R3 hpCMSrv;HP Connection Manager 4.0 Service;C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe [2011-2-15 1071160]

R3 Impcd;Impcd;C:\Windows\system32\DRIVERS\Impcd.sys --> C:\Windows\system32\DRIVERS\Impcd.sys [?]

R3 IntcDAud;Intel® Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]

R3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]

R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\system32\DRIVERS\netr28x.sys --> C:\Windows\system32\DRIVERS\netr28x.sys [?]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]

R3 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\drivers\NISx64\1205000.07D\SYMNETS.SYS --> C:\Windows\system32\drivers\NISx64\1205000.07D\SYMNETS.SYS [?]

S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-3-1 183560]

S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]

S3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\system32\DRIVERS\RtsPStor.sys --> C:\Windows\system32\DRIVERS\RtsPStor.sys [?]

S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]

S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]

S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\system32\drivers\TsUsbGD.sys --> C:\Windows\system32\drivers\TsUsbGD.sys [?]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]


=============== Created Last 30 ================


2012-02-12 18:37:27 912504 ----a-w- C:\Windows\System32\drivers\NISx64\1206000.01D\symefa64.sys

2012-02-12 18:37:27 744568 ----a-w- C:\Windows\System32\drivers\NISx64\1206000.01D\srtsp64.sys

2012-02-12 18:37:27 450680 ----a-w- C:\Windows\System32\drivers\NISx64\1206000.01D\symds64.sys

2012-02-12 18:37:27 40568 ----a-w- C:\Windows\System32\drivers\NISx64\1206000.01D\srtspx64.sys

2012-02-12 18:37:27 382584 ----a-w- C:\Windows\System32\drivers\NISx64\1206000.01D\symnets.sys

2012-02-12 18:37:27 171128 ----a-w- C:\Windows\System32\drivers\NISx64\1206000.01D\ironx64.sys

2012-02-12 18:37:22 -------- d-----w- C:\Windows\System32\drivers\NISx64\1206000.01D

2012-02-12 17:19:25 -------- d-----w- C:\Users\Daniel\AppData\Roaming\Malwarebytes

2012-02-12 17:19:19 23152 ----a-w- C:\Windows\System32\drivers\mbam.sys

2012-02-12 17:19:19 -------- d-----w- C:\ProgramData\Malwarebytes

2012-02-12 17:19:19 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2012-02-12 16:56:44 -------- d-sh--w- C:\Windows\SysWow64\%APPDATA%

2012-02-12 16:53:36 -------- d-----w- C:\Users\Daniel\AppData\Roaming\Intel Corporation

2012-02-12 16:53:33 -------- d-----w- C:\Users\Daniel\AppData\Roaming\hpqLog

2012-02-12 16:53:32 -------- d-----w- C:\Users\Daniel\AppData\Roaming\Synaptics

2012-02-12 16:52:47 -------- d-----w- C:\Users\Daniel\AppData\Local\VirtualStore

2012-02-12 16:51:57 -------- d-----w- C:\Users\Daniel\AppData\Local\RemEngine

2012-02-12 16:50:23 -------- d-----w- C:\Users\Daniel\AppData\Local\Hewlett-Packard

2012-02-12 16:50:09 -------- d-----w- C:\Users\Daniel\AppData\Local\Hewlett-Packard_Company

2012-02-11 18:45:57 20480 ------w- C:\Windows\svchost.exe


==================== Find3M ====================


2012-02-12 18:37:29 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS


============= FINISH: 14:11:43.02 ===============

And now the attach file:





DDS (Ver_2011-08-26.01)


Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 2/12/2012 11:48:06 AM

System Uptime: 2/12/2012 1:36:44 PM (1 hours ago)


Motherboard: Hewlett-Packard | | 1693

Processor: Intel® Core i3 CPU M 370 @ 2.40GHz | CPU | 2399/1066mhz


==== Disk Partitions =========================


C: is FIXED (NTFS) - 451 GiB total, 425.648 GiB free.

D: is FIXED (NTFS) - 14 GiB total, 1.595 GiB free.

E: is CDROM ()


==== Disabled Device Manager Items =============


==== System Restore Points ===================


RP3: 2/12/2012 11:49:24 AM - First_User_Boot

RP4: 2/12/2012 12:00:24 PM - Installed Java 6 Update 30


==== Installed Programs ======================


ActiveCheck component for HP Active Support Library

Adobe Flash Player 10 ActiveX

Adobe Reader X MUI

Adobe Shockwave Player 11.5

Agatha Christie - Peril at End House

Bejeweled 2 Deluxe

Bejeweled 3

Bing Bar

Blackhawk Striker 2

Blasterball 3


Bounce Symphony

Build-a-lot 2

Cake Mania

Chuzzle Deluxe

CyberLink YouCam


Diner Dash 2 Restaurant Rescue

Dora's World Adventure

Energy Star Digital Logo

ESU for Microsoft Windows 7

Evernote v. 4.2.2

Farm Frenzy

FATE - The Traitor Soul

HP Connection Manager

HP Customer Experience Enhancements

HP Documentation

HP Games

HP MovieStore

HP On Screen Display

HP Power Manager

HP Quick Launch

HP Setup

HP Setup Manager

HP Software Framework

HP Support Assistant

HPAsset component for HP Active Support Library

IDT Audio

Intel® Control Center

Intel® Management Engine Components

Intel® Processor Graphics

Intel® Rapid Storage Technology

Java Auto Updater

Java 6 Update 30

Junk Mail filter update

Magic Desktop

Mah Jong Medley

Malwarebytes Anti-Malware version

Mesh Runtime

Microsoft Office 2010

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft WSE 3.0 Runtime



Mystery P.I. - Stolen in San Francisco

Namco All-Stars PAC-MAN

Norton Internet Security


Plants vs. Zombies - Game of the Year

PlayReady PC Runtime x86

Poker Superstars III

Polar Bowler

Polar Golfer

Ralink RT5390 802.11b/g/n WiFi Adapter

Realtek Ethernet Controller Driver

Realtek PCIE Card Reader

Recovery Manager

RoxioNow Player

Slingo Supreme

Update Installer for WildTangent Games App

Virtual Villagers 4 - The Tree of Life

Wheel of Fortune 2

WildTangent Games App (HP Games)

Windows Live Communications Platform

Windows Live Essentials

Windows Live Installer

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

Zuma Deluxe


==== Event Viewer Messages From Past Week ========


2/12/2012 2:10:05 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the hpqwmiex service.

2/12/2012 1:05:42 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NIS service.


==== End Of File ===========================

Thanks in advance,


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Tell me if Norton suite came from the factory with this pc, and if it was a trial edition? I am concerned that the Norton is no longer up-to-date. Did you pay for it?

Save and close any work documents, close any apps that you started.

Download the Microsoft® Windows® Malicious Software Removal Tool from the Microsoft Download Center


It is suggested that you rename mrt.exe to some other name, such as Omega.exe, then run it.

After a run of MSRT has finished, you will find the log at C:\WINDOWS\Debug\mrt.log or C:\WINNT\Debug\mrt.log

The file may be opened and viewed with Notepad or similar text editor.

If and only if your system is Windows 7 x64, Vista x64, Windows XP x64 and Windows 2008/2003 x64 computers.

Get Microsoft® Windows® Malicious Software Removal Tool (KB890830) x64


Additional information Microsoft® Windows® Malicious Software Removal Tool is here http://support.micro...om/?kbid=890830

If no infections were found, you will see in your log

Results Summary:


No infection found.

Start your MBAM MalwareBytes' Anti-Malware.

Click the Settings Tab and then the General Settings sub-tab. Make sure all option lines have a checkmark.

Then click the Scanner settings sub-tab in second row of tabs. Make sure all option lines have a checkmark.

Next, Click the Update tab. Press the "Check for Updates" button.

If prompted for a Restart, do that.

When done, click the Scanner tab.

Do a FULL Scan.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Copy & Paste the contents of last scan log into reply.

If we do not hear back from you in 3 days, this thread will be closed.

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The Microsoft® Windows® Malicious Software Removal Tool did not find anything wrong with my Computer. Malwarebytes found the svchost.exe file and said it would delete it after restarting. However once I restarted Malwarebytes found it again and asked me to quarentine it, which I did.

I currently do have a free trial of Norton Security on my computer (which expired when I believe I caught the virus). I have the free trial again because my computer was restored to factory conditions (yet it still has the virus).

The Malwarebytes log is below:

Malwarebytes Anti-Malware (Trial)


Database version: v2012.02.12.04

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

Daniel :: DANIEL-HP [administrator]

Protection: Enabled

2/12/2012 4:46:16 PM

mbam-log-2012-02-12 (16-46-16).txt

Scan type: Full scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 277787

Time elapsed: 23 minute(s), 34 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 1

C:\Windows\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.





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Print this out for handy off-line reference.

Download and Save McAfee Stinger to your Desktop


Close all browsers before starting.

Disable your antivirus program and anti-malware,if any.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

On Windows 7 & Vista systems, Right Click stinger-icon.gif and select Run as Administrator.

On XP, double-click to start it.

The GUI interface will look like this


The C drive is the default for scanning.

Press the Preferences button. In the top right-block "On virus detection", click Report only

In the bottom block "Heuristic network check for suspicious files" select High

Click the Scan Now button.

When done, use the File menu and select Save report to file

Stinger.txt is the log report and will be saved to your Desktop. I will need a copy of that log.

Stinger is a standalone utility used to detect and remove specific malware. It is not a full scan for all types of malware or viruses.

It is not intended as virus protection.

Step 2

Next, get one (and only one) of these free anti-virus programs. Save the setup program to your Desktop. Do not run the setup program just yet.

Avira Free for home use http://www.avira.com...-free-antivirus

Avast http://www.avast.com...ivirus-download

MS Security Essentials http://windows.micro...rity-essentials

Next, Download and Save the Norton/Symantec removal tool. Do not run it yet.

Click the Start button , click Control Panel, next select Programs, and then select Programs and Features.

De-install Norton. It is out-of-date and is not useful to you.

Logoff and Restart the system.

Now, run the Norton/Symantec Removal tool.

After it completes, logoff and restart one more time.

Now then, run the Setup program for your new anti-virus program.

Bring up your new AV and do an UPDATE run to insure the new program is all up-to-date.

Run a full scan of your system and save the log.

In your next Reply, Copy & Paste the Stinger.txt and the log from your anti-virus program.

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Hi Maurice,

To be honest, I think the easiest way to fix this problem is to completely restore the computer as if I had just bought it from the store. I thought restoring to facotry conditions would work but that is not the case. Is there a way I can reinstall Windows on my computer without the recovery disks? (I have an HP laptop, Pavillion g6 series). If not, if I buy the recovery disks, will it retain the virus like the factory reset did?

I already have factory restored my computer, so I am willing to start from square one with this machine. I don't want to waste your time (and mine) with this virus, so if you know anything about the option I presented above let me know. If not, then we can continue with the virus removal process.



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You stated at the beginning "used the HP recovery tool to restore it back to factory conditions", and again just the other day, you have done a factory restore. That is the mechanism used even if you do not have restore CDs.

If you will hang in there, we'll manage to get this sorted out.

Close any programs you started. Do not run any other programs until after this next scan has finished.

You will want to print out or copy these instructions to Notepad for offline reference!

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Do NOT turn off the firewall

Close all open browsers at this point.

Start Internet Explorer (fresh) by pressing Start >> Internet Explorer >> Right-Click and select Run As Administrator.

Using Internet Explorer browser only, go to ESET Online Scanner website:


  • Accept the Terms of Use and press Start button;
  • Approve the install of the required ActiveX Control, then follow on-screen instructions;
  • Enable (check) the Remove found threats option, and run the scan.
  • After the scan completes, the Details tab in the Results window will display what was found and removed.
    • A logfile is created and located at C:\Program Files (x86)\Eset\EsetOnlineScanner\log.txt.

    Look at contents of this file using Notepad.

    The Frequently Asked Questions for ESET Online Scanner can be viewed here


    • It is emphasized to temporarily disable any pc-resident {active} antivirus program prior to any on-line scan by any on-line scanner.
      (And the prompt re-enabling when finished.)
    • If you use Firefox, you have to install IETab, an add-on. This is to enable ActiveX support.
    • Do not use the system while the scan is running. Once the full scan is underway, go take a long break popcorn.gifpepsi.gif

Re-enable the antivirus program.

Download Security Check by screen317 and save it to your Desktop: here or here

  • Run Security Check
  • Follow the onscreen instructions inside of the command window.
  • A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it!

eusa_hand.gifIf one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.

Reply with copy of the Eset scan log & Checkup.txt

Edited by Maurice Naggar
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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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