Troubleshoot Error 11004 message...new post

[timb0slice]

Please advise. I have attached the 2 files that were asked. I dont see the options tab to get email notication so if you can, please send to: email address removed to prevent user from being spammed thank you. tim btw, awesome product!!! love it, love it, love it

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DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 7.0.5730.13

Run by Patrick Jones at 2:32:31 on 2012-02-11

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.503.260 [GMT -5:00]

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AV: Trend Micro Client/Server Security Agent Antivirus *Enabled/Updated* {704DB0E2-CD7D-4FE1-9F43-BBA6178F45F7}

FW: Trend Micro Personal Firewall *Enabled*

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============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe

C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\Program Files\Sling Media\SlingAgent\SlingAgentService.exe

C:\WINDOWS\System32\StkASv2K.exe

C:\WINDOWS\system32\UTSCSI.EXE

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe

C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Trend Micro\Client Server Security Agent\TmPfw.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe

C:\Program Files\Trend Micro\Client Server Security Agent\TMAS_OE\TMAS_OEMon.exe

C:\Program Files\r2 Studios\HideOutlook\HideOutlook.exe

C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE

C:\Documents and Settings\Patrick Jones\Local Settings\Application Data\Google\Update\GoogleUpdate.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Trend Micro\Client Server Security Agent\TmProxy.exe

C:\Program Files\Trend Micro\Client Server Security Agent\CNTAoSMgr.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

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============== Pseudo HJT Report ===============

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uStart Page = hxxp://www.yahoo.com/

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll

uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\WCESCOMM.EXE"

uRun: [Google Update] "c:\documents and settings\patrick jones\local settings\application data\google\update\GoogleUpdate.exe" /c

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [intelWireless] c:\program files\intel\wireless\bin\ifrmewrk.exe /tf Intel PROSet/Wireless

mRun: [OfficeScanNT Monitor] "c:\program files\trend micro\client server security agent\pccntmon.exe" -HideWindow

mRun: [OE] c:\program files\trend micro\client server security agent\tmas_oe\TMAS_OEMon.exe

mRun: [HideOutlook] "c:\program files\r2 studios\hideoutlook\HideOutlook.exe"

mPolicies-explorer: NoWelcomeScreen = 1 (0x1)

IE: Send To &Bluetooth

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll

DPF: {00000055-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/fhg.CAB

DPF: {00134F72-5284-44F7-95A8-52A619F70751} - hxxps://server2003.americancoatings.local:4343/officescan/console/ClientInstall/WinNTChk.cab

DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab

DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab

DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} - hxxps://server2003.americancoatings.local:4343/officescan/console/ClientInstall/setup.cab

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/5/B/E/5BE645ED-2F2D-4E4D-9C54-AFB56EFCB312/LegitCheckControl.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab

DPF: {9BBB3919-F518-4D06-8209-299FC243FC2A} - hxxps://server2003.americancoatings.local:4343/SMB/console/html/root/AtxEnc.cab

DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab

Handler: mctp - {d7b95390-b1c5-11d0-b111-0080c712fe82} - c:\program files\microsoft activesync\aatp.dll

WinCE Filter: image/bmp - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\progra~1\mi3aa1~1\CENetFlt.dll

WinCE Filter: image/gif - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\progra~1\mi3aa1~1\CENetFlt.dll

WinCE Filter: image/jpeg - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\progra~1\mi3aa1~1\CENetFlt.dll

WinCE Filter: image/xbm - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\progra~1\mi3aa1~1\CENetFlt.dll

WinCE Filter: text/asp - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\progra~1\mi3aa1~1\CENetFlt.dll

WinCE Filter: text/html - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\progra~1\mi3aa1~1\CENetFlt.dll

Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

Hosts: 127.0.0.1 www.spywareinfo.com

Hosts: 192.168.9.244 server2003

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\patrick jones\application data\mozilla\firefox\profiles\2af2clzm.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/

FF - plugin: c:\documents and settings\patrick jones\application data\mozilla\plugins\npgoogletalk.dll

FF - plugin: c:\documents and settings\patrick jones\application data\mozilla\plugins\npgtpo3dautoplugin.dll

FF - plugin: c:\documents and settings\patrick jones\local settings\application data\google\update\1.2.183.39\npGoogleOneClick8.dll

FF - plugin: c:\program files\opera\program\plugins\np_gp.dll

FF - Ext: Yahoo! Toolbar: {635abd67-4fe9-1b23-4f01-e679fa7484c1} - c:\program files\mozilla firefox\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}

FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}

FF - Ext: Yahoo! Toolbar: {635abd67-4fe9-1b23-4f01-e679fa7484c1} - %profile%\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}

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---- FIREFOX POLICIES ----

FF - user.js: yahoo.ytff.general.dontshowhpoffer - true

============= SERVICES / DRIVERS ===============

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R2 TmFilter;Trend Micro Filter;c:\program files\trend micro\client server security agent\TmXPFlt.sys [2008-11-26 262416]

R2 TmPreFilter;Trend Micro PreFilter;c:\program files\trend micro\client server security agent\tmpreflt.sys [2008-11-26 36624]

R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-2-11 40776]

R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2008-7-21 334352]

S2 SSPORT;SSPORT;\??\c:\windows\system32\drivers\ssport.sys --> c:\windows\system32\drivers\SSPORT.sys [?]

S3 DCamUSBVeo532;Veo Web Camera;c:\windows\system32\drivers\ubVeo532.sys [2010-5-18 95232]

S3 PTUMWBus;PANTECH USB Modem V2 Composite Device Driver;c:\windows\system32\drivers\PTUMWBus.sys [2010-11-11 54544]

S3 PTUMWCDF;PANTECH USB Modem V2 Installation CD;c:\windows\system32\drivers\PTUMWCDF.sys [2010-11-11 22032]

S3 PTUMWCSP;PANTECH USB Modem V2 Connection Port;c:\windows\system32\drivers\PTUMWCSP.sys [2010-11-11 160400]

S3 PTUMWFLT;PTUMWNET Filter Driver;c:\windows\system32\drivers\PTUMWFLT.sys [2010-11-11 12048]

S3 PTUMWMdm;PANTECH USB Modem V2 Modem Driver;c:\windows\system32\drivers\PTUMWMdm.sys [2010-11-11 160400]

S3 PTUMWNET;PANTECH USB Modem V2 WWAN Driver;c:\windows\system32\drivers\PTUMWNET.sys [2010-11-11 115216]

S3 PTUMWNSP;PANTECH USB Modem V2 NMEA Port;c:\windows\system32\drivers\PTUMWNSP.sys [2010-11-11 160400]

S3 PTUMWVsp;PANTECH USB Modem V2 Diagnostic Port;c:\windows\system32\drivers\PTUMWVsp.sys [2010-11-11 160400]

S3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-5-25 32408]

S3 WLRAWMp50x86;WLRAWMp50x86 NDIS Protocol Driver;c:\windows\system32\drivers\wlrawmp50x86.sys --> c:\windows\system32\drivers\WLRAWMp50x86.sys [?]

S3 WLRAWSp50x86;WLRAWSp50x86 NDIS Protocol Driver;c:\windows\system32\drivers\wlrawsp50x86.sys --> c:\windows\system32\drivers\WLRAWSp50x86.sys [?]

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=============== Created Last 30 ================

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2012-02-11 07:19:38 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2012-02-11 06:20:00 20464 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-02-11 06:20:00 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2012-02-11 05:11:44 -------- d-----w- c:\documents and settings\patrick jones\application data\Malwarebytes

2012-02-11 05:11:09 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2012-02-01 21:22:19 40960 ------w- c:\windows\system32\dllcache\ndproxy.sys

2012-02-01 21:17:54 139656 ------w- c:\windows\system32\dllcache\rdpwd.sys

2012-02-01 21:17:12 105472 ------w- c:\windows\system32\dllcache\mup.sys

2012-02-01 21:01:54 10496 ------w- c:\windows\system32\dllcache\ndistapi.sys

2012-02-01 20:58:57 45568 ------w- c:\windows\system32\dllcache\wab.exe

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==================== Find3M ====================

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2011-11-25 21:57:19 293376 ----a-w- c:\windows\system32\winsrv.dll

2011-11-23 13:25:32 1859584 ----a-w- c:\windows\system32\win32k.sys

2011-11-18 12:35:08 60416 ----a-w- c:\windows\system32\packager.exe

2011-11-16 14:21:44 354816 ----a-w- c:\windows\system32\winhttp.dll

2011-11-16 14:21:44 152064 ----a-w- c:\windows\system32\schannel.dll

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============= FINISH: 2:35:10.95 ===============

DDS.txt

attach.txt

Edited February 16, 2012 by LDTate
User's email address removed to prevent the user from receiving spam.

[LDTate]

When are you getting this error? Error 11004

[LDTate]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!