utsam1 Posted February 9, 2012 ID:525244 Share Posted February 9, 2012 Hi, I just joined the forums today, but have been using malwarebytes for a while and its a great program. i've read a lot on these forums and even got some help with some issues along the way. i have a somewhat strange situation and am not sure what to do or what this even applies to as far as where i should post this, i've already posted in the microsoft answers forums and can provide a link to that disucussion but its not seemingly leading anywhere. i'm not sure this is even a malware issue but admit i'm not sure.i use a dell inspiron duo. its the convertible netbook that can be used as a tablet.running 7 home premium.i am a self taught computer guy, or SCACT self certified amateur computer technician lol. anyway this problem strikes me as strange. the info given when i enter the 'winver; command used to show the computer was registered and licensed in a normal manner. like my other pc's. now however, it shows that it is licensed to a hotmail address 'edlm83'this hotmail account appears to belong to someone else and all i have been able to do was to search the email address, and send an email asking why my computer was registered to whoever's that is. no response.we bought the computer straight from dell, online, unless we were misled somehow. i only noticed this problem becuz i recently started exploring IIS functions and noticed under the 'about' setting on the context menu in IIS that it said the same thing. some arabic or other writing along with the email address edlm83 at hotmail.please tell me what info i can provide to help get this fixed as i can't imagine what has gone down. Link to post Share on other sites More sharing options...
utsam1 Posted February 9, 2012 Author ID:525245 Share Posted February 9, 2012 sorry the command is 'winver' which can be entered at the start button box or command prompt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 9, 2012 Root Admin ID:525263 Share Posted February 9, 2012 Hello and welcome to MalwarebytesIf you think you are infected, here are the steps needed to get your computer cleaned....Please read the following so that you can begin the cleaning process:Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficultYou have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal ForumOption 2 —— Paying customer -- Contact Support via emailOption 3 —— Premium, Fee-Based SupportOPTION 1As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in theMalware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have.Please read and follow the directions here, skipping any steps you are unable to complete.After posting your new post, make sure under options, you select Follow this topic and choose Instantly,so that you're alerted when someone has replied to your post.NOTE: Please do not post back to (bump) your topic within the first 48 hours.Replying to your own posts changes the post count and helpers are looking for topics with zero replies.If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.OrYou may send a Private Message to a Moderator asking for assistance.OPTION 2Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.OPTION 3If you would like to use our Malwarebytes Premium Consumer Services partner, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now