Interned Explorer Icon Has Taken over my PC

gago · February 8, 2012

I have a DELL Inspiron 2305 running Window 7 Home Premium. The Interned Explorer Icon has taken over my PC and will not let me start any applications. When I try to start any application I get the View Download Window and asks if I want to Run that application, if I click Run it does not do it.

I tried to do the System Restore and that does not run either. I tried to run Malwarebytes in Safe Mode and it will not run, it gives opens the same View Downloads window as above. What can I do?

Please suggest.

Thanks,

Gago

Elise · February 8, 2012

Hello and :welcome:

We need to see some information about what is happening in your machine. Please perform the following scan:

Download DDS by sUBs from one of the following links. Save it to your desktop.
- DDS.scr
- DDS.pif
[*]Double click on the DDS icon, allow it to run.
[*]A small box will open, with an explaination about the tool. No input is needed, the scan is running.
[*]Notepad will open with the results.
[*]Follow the instructions that pop up for posting the results.
[*]Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

gago · February 8, 2012

Hi Elise,

Thanks for your response. I ran the DDS (I hope I did it right) and below is the log it produced.

Please let me knoe next steps.

Regards,

gago

******************

.

DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_29

Run by Vito at 10:19:20 on 2012-02-08

Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3836.2309 [GMT -5:00]

.

AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}

FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\system32\atiesrxx.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

c:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\atieclxx.exe

C:\Windows\SYSTEM32\WISPTIS.EXE

C:\Windows\system32\svchost.exe -k NetworkService

C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE

C:\Windows\system32\WLANExt.exe

C:\Windows\system32\conhost.exe

C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Roxio\BackOnTrack\App\SaibSVC.exe

C:\Windows\SysWOW64\svchost.exe -k Akamai

C:\Program Files (x86)\Roxio\BackOnTrack\App\BService.exe

C:\Program Files\Dell\OSD\DellOSDservice.exe

C:\Program Files (x86)\Pogoplug\dokanmnt.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Dell\OSD\DellOSD.exe

C:\Program Files (x86)\Pogoplug\HBPLUG\HBADMIN.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe

C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\DSUPDATE\HSTART.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\DSUPDATE\HSTART.EXE

C:\Windows\system32\WUDFHost.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Windows\SYSTEM32\WISPTIS.EXE

C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe

C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe

C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10k_ActiveX.exe

c:\PROGRA~1\mcafee.com\agent\mcagent.exe

c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe

C:\Program Files\Common Files\McAfee\Core\mchost.exe

C:\Windows\SysWOW64\cmd.exe

C:\Windows\system32\conhost.exe

C:\Windows\SysWOW64\cscript.exe

C:\Windows\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://search.conduit.com?SearchSource=10&ctid=CT3106777

uURLSearchHooks: WinZipBar Toolbar: {50fafaf0-70a9-419d-a109-fa4b4ffd4e37} - C:\Program Files (x86)\WinZipBar\prxtbWinZ.dll

mURLSearchHooks: WinZipBar Toolbar: {50fafaf0-70a9-419d-a109-fa4b4ffd4e37} - C:\Program Files (x86)\WinZipBar\prxtbWinZ.dll

mWinlogon: Userinit=userinit.exe,

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll

BHO: WinZipBar Toolbar: {50fafaf0-70a9-419d-a109-fa4b4ffd4e37} - C:\Program Files (x86)\WinZipBar\prxtbWinZ.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20111220133422.dll

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: FAIESSOHelper Class: {a2f122da-055f-4df7-8f24-7354dbdba85b} - c:\Program Files (x86)\Sensible Vision\Fast Access\FAIESSO.dll

BHO: WinZip Courier BHO: {a8fb70fa-0fdf-4601-9dc4-bfa1b357204f} - C:\PROGRA~2\WINZIP~2\wzwmcie.dll

BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"

TB: WinZipBar Toolbar: {50fafaf0-70a9-419d-a109-fa4b4ffd4e37} - C:\Program Files (x86)\WinZipBar\prxtbWinZ.dll

TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File

TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File

uRun: [iBP]

uRun: [Pogoplug] "C:\Program Files (x86)\Pogoplug\PogoplugMonitor.exe"

uRun: [Google Update] "C:\Users\Vito\AppData\Local\Google\Update\GoogleUpdate.exe" /c

mRun: [shwiconXP6366] c:\Program Files (x86)\Multimedia Card Reader(6366)\ShwiconXP6366.exe

mRun: [startCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m

mRun: [FATrayAlert] c:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe

mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio 2011\Roxio Burn\RoxioBurnLauncher.exe"

mRun: [uCam_Menu] "C:\Program Files (x86)\Dell\Dell TouchCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Dell\Dell TouchCam" UpdateWithCreateOnce "Software\CyberLink\Dell TouchCam\1.1"

mRun: [THX Audio Control Panel] "C:\Program Files (x86)\Creative\THX TruStudio PC\THXAudioCP\THXAudio.exe" /r

mRun: [updReg] C:\Windows\UpdReg.EXE

mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

mRun: [FAStartup]

mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

mRun: [<NO NAME>]

mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\13.0\SharedCOM\RoxWatchTray13.exe"

mRun: [CPMonitor] "C:\Program Files (x86)\Roxio\CinePlayer\5.0\CPMonitor.exe"

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot

mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLOGGI~1.LNK - C:\Program Files (x86)\Sony\Bloggie Software\BGVolumeWatcher.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\2.1.121\SSScheduler.exe

uPolicies-explorer: HideSCAHealth = 1 (0x1)

mPolicies-explorer: NoActiveDesktop = 1 (0x1)

mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - C:\PROGRA~2\MIF5BA~1\Office14\ONBttnIE.dll/105

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab

TCP: DhcpNameServer = 167.206.245.129 167.206.245.130

TCP: Interfaces\{89175E78-901B-47BC-BDAD-EFE0F8ECAE97} : DhcpNameServer = 167.206.245.129 167.206.245.130

Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\McAfee\msc\McSnIePl.dll

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL

Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

Notify: FastAccess - c:\Program Files (x86)\Sensible Vision\Fast Access\FALogNot.dll

LSA: Notification Packages = scecli FAPassSync

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: AcroIEHelperStub - No File

BHO-X64: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll

BHO-X64: WinZipBar Toolbar: {50fafaf0-70a9-419d-a109-fa4b4ffd4e37} - C:\Program Files (x86)\WinZipBar\prxtbWinZ.dll

BHO-X64: WinZipBar - No File

BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20111220133422.dll

BHO-X64: scriptproxy - No File

BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO-X64: FAIESSOHelper Class: {A2F122DA-055F-4df7-8F24-7354DBDBA85B} - c:\Program Files (x86)\Sensible Vision\Fast Access\FAIESSO.dll

BHO-X64: FAIESSO Helper Object - No File

BHO-X64: WinZip Courier BHO: {A8FB70FA-0FDF-4601-9DC4-BFA1B357204F} - C:\PROGRA~2\WINZIP~2\wzwmcie.dll

BHO-X64: WinZip Courier BHO - No File

BHO-X64: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

BHO-X64: SkypeIEPluginBHO - No File

BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL

BHO-X64: URLRedirectionBHO - No File

BHO-X64: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"

BHO-X64: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

TB-X64: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"

TB-X64: WinZipBar Toolbar: {50fafaf0-70a9-419d-a109-fa4b4ffd4e37} - C:\Program Files (x86)\WinZipBar\prxtbWinZ.dll

TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File

TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File

mRun-x64: [shwiconXP6366] c:\Program Files (x86)\Multimedia Card Reader(6366)\ShwiconXP6366.exe

mRun-x64: [startCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun-x64: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m

mRun-x64: [FATrayAlert] c:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe

mRun-x64: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio 2011\Roxio Burn\RoxioBurnLauncher.exe"

mRun-x64: [uCam_Menu] "C:\Program Files (x86)\Dell\Dell TouchCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Dell\Dell TouchCam" UpdateWithCreateOnce "Software\CyberLink\Dell TouchCam\1.1"

mRun-x64: [THX Audio Control Panel] "C:\Program Files (x86)\Creative\THX TruStudio PC\THXAudioCP\THXAudio.exe" /r

mRun-x64: [updReg] C:\Windows\UpdReg.EXE

mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

mRun-x64: [FAStartup]

mRun-x64: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

mRun-x64: [(Default)]

mRun-x64: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\13.0\SharedCOM\RoxWatchTray13.exe"

mRun-x64: [CPMonitor] "C:\Program Files (x86)\Roxio\CinePlayer\5.0\CPMonitor.exe"

mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun-x64: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun-x64: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot

mRunOnce-x64: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"

.

Elise · February 8, 2012

That is not the complete log. Did you copy all of it? Please post also attach.txt

gago · February 8, 2012

Sorry... Here it is again... I hope they are both OK now.