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Possible Infection

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Ok, thanks, also it's anyone else getting C Cleaner being infected as well..

Sorry, but I don't use Avast!.

So, I don't know.

However, these are False Positives by Avast!, so it would be best to report them to the Avast! folks.

Here is the link to the support page: http://www.avast.com/support

(The more folks who do so, the sooner it will be fixed ;) .)


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Hi, caritas:

The download version of the program is the same for FREE and PRO.

You'll just need to use your license ID and key to register the PRO version after you install it. That will activate/enable the PRO features.

Please follow the steps below (and let us know if you need help with the last step, about setting the exclusions between MBAM and Avast!):

  • If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  • Download and run mbam-clean.exe from HERE.
  • It will ask to restart your computer; please allow it to do so - this is very important!
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HERE.
  • If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  • Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  • Then go to the UPDATE tab (if not done during installation) and check for updates.
  • Restart the computer again and verify that MBAM is in the task tray (if using the PRO version).
  • Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs here, or ask and we'll explain how to do it.



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Hi, caritas:

1) Was everything working OK with MBAM PRO BEFORE the Avast! False Positive incident this morning?

2) And did you run the MBAM-clean tool, and then REBOOT & pause Avast! before trying to reinstall MBAM?

If you have a valid license ID and key, and if everything was working prior to this little mishap, then following the steps I described (including the 2 reboots) SHOULD get you back up and running.

Also, please make sure you enter your ID and key info correctly, of course. ;)

If this doesn't work, then we'll likely need to wait for one of the experts to stop by......... :)

3) EDIT: It looks as if you were already working with orubio in this topic, b/c of updating issues? And you had some other issues before that, here?

So, I guess I might ask if your posting today in THIS thread is because you are experiencing the same FP issue with Avast!, or are you still experiencing other, prior, unlrelated issues (since it's not clear from your other topics if those issues were resolved or not)?

Let us know,


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1) Was everything working OK with MBAM PRO BEFORE the Avast! False Positive incident this morning?

....since it's not clear from your other topics if those issues were resolved or not?

Thanks for the update, caritas.

I'm still a bit confused -- was MBAM PRO (including the updating) working properly BEFORE today?

Reason I ask is that, 1) you seem to be experiencing (unresolved?) issues in addition to the Avast! FP, and 2) if a completely clean MBAM reinstall did not get you back up and running, then it would suggest there might be other problems.

(The Avast! FP detection seems to be resolved for the other members who reported it.)

Until one of the MBAM staffers arrives, perhaps it might be a good idea to provide a bit more info about your system.

That way, the experts can better assist you.

If so, then please follow the instructions below:

Download DDS from here: dds.scr or here: dds.com and save it to your desktop.

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:

    1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

Thanks very much for your patience,


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Thanks, caritas.

We'll need to wait for an expert to review your logs.

Also, it's likely they will split this off to a new, separate topic (or merge it with one of your other, open topics), as it seems to be different from the OP's issue regarding only the Avast! FP. ;)

Thanks for your patience,


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  • Root Admin

Hello caritas and welcome to Malwarebytes

Your logs indicate that you may be infected or have been infected and you currently are having issues with some services not starting correctly.

Please follow the advice below and someone will assist you as soon as they can.

Here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    directions here
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  • After posting your new post, make sure under
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Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
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Alternatively, as a paying customer, you can contact the help desk at


If you would like to use our
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, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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You are quite welcome, We appreciate the follow-up to let me know everything is working well for you.

If you have any other questions or issues arise in the future please do not hesitate to create a new topic describing your issue in detail. A friendly forum helper will be glad to assist you.

Thank you very much! :)

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