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Some malwares could not be removed

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Hi, I have installed Malwarebytes Anti-Malware and performed full scan, some of the trojan can be removed, but still some of them still stay. My current PC has the following symptons from suspicous malware activites:

- Browser will open new website "mediashifting" and would not go to the original desired website

- Could not access to certain website, brower shows "window explorer could not display the page"

- Google search could not redirect to desired website, always go to 'www.abnow.com........'

I pasted the scan result below (which this 3 items would never be deleted/quanrantined even after restart PC

Malwarebytes Anti-Malware (PRO)


Database version: v2012.02.05.01

Windows 7 x64 NTFS

Internet Explorer 8.0.7600.16385

Cliff Chau :: CLIFFCHAU-VAIO [administrator]

Protection: Enabled

05/02/2012 12:47:30

mbam-log-2012-02-05 (12-47-30).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 184199

Time elapsed: 3 minute(s), 10 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 1

HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon|Shell (Backdoor.Agent) -> Data: C:\Users\Cliff Chau\AppData\Local\0f9cf699\X -> Quarantined and deleted successfully.

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 2

C:\Users\Cliff Chau\AppData\Local\Temp\{E9C1E1AC-C9B2-4c85-94DE-9C1518918D02}.tlb (Rootkit.Zeroaccess) -> Delete on reboot.

C:\Windows\Temp\{E9C1E1AC-C9B2-4c85-94DE-9C1518918D02}.tlb (Rootkit.Zeroaccess) -> Delete on reboot.


Any help would be greatly appreciated. THanks!!

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Greetings :)

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact Consumer Support and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact Corporate Support and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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