ofbecerra Posted February 4, 2012 ID:523696 Share Posted February 4, 2012 I have attempted EVERYTHING on the FAQ's page, and I still don't have any progress.The program automaticly exits by itself with everything I've tried based on the FAQ's page, which I believe is caused by the virus that I have. Also, I keep launching the DDS files and nothing will appear the command prompt appears then proceeds to exit out and leads me to nothing at all. What do I do? Link to post Share on other sites More sharing options...
Maniac Posted February 6, 2012 ID:524067 Share Posted February 6, 2012 Hello ofbecerra and ! My name is Maniac and I will be glad to help you solve your malware problem.Please note:If you are a paying customer, you have the privilege to contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home). If you choose this option to get help, please let me know.I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.Make sure you read all of the instructions and fixes thoroughly before continuing with them.Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.Let's try this one:Download OTL to your DesktopDouble click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.Please tick the Scan All users. Next, click the Quick Scan button. The scan wont take long.When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic. Link to post Share on other sites More sharing options...
Staff screen317 Posted February 13, 2012 Staff ID:526333 Share Posted February 13, 2012 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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