Malwarebytes interfering with Norton Internet Security 2012

[1Jnodder_MBT]

Norton NIS2012 wouldn't allow me to turn off my Norton firewall or have any access to the

firewall settings. I was signed on as the administrator. I called Norton Support and was told to remove and reinstall the NIS2012 program. On a remote access connection the Norton support person did this and had me reinstall NIS2012. I still did not have acces to the firewall settings or be able to turn off the firewall. I called Norton Support back and this time the support person looked very closely at my installed programs and had me remove Malwarebytes (the latest free version). He remotely did this and after a restart Norton allowed access to the firewall settings. I was also having problems with my network on my router disappearing at around 12:38 AM and having to turn the NetGear WNR2000 router off and back on to get internet access back. Now it's working OK again.

[AdvancedSetup]

Norton Internet Security 2011:

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Malwarebytes' Anti-Malware in Norton Internet Security 2011:

1. Open Norton Internet Security and click on Settings at the top
   
2. Click on Computer Settings
   
3. Click Configure [+] to the right of Items to Exclude from Auto-Protect and SONAR
   
4. Click Add
   
5. Make sure that Include subfolders is checked in the small Add Item window
   
6. Click the small folder icon to the right of the blank white space
   
7. In the Browse for Folder window that opens, navigate to C:\Program Files
   
8. Click once on Malwarebytes' Anti-Malware to highlight it and click on OK
   
9. Click OK and verify that in the box under The following items are ignored by both Auto-Protect and SONAR: it says C:\Program Files\Malwarebytes' Anti-Malware
   
10. Repeat steps 4-9 for the following files and folders:
    
    • C:\Documents and Settings\All Users\Application Data\Malwarebytes Note: On Vista and 7 this will be C:\ProgramData\Malwarebytes
      
    • C:\Windows\System32\drivers\mbam.sys
      
    • C:\Windows\System32\drivers\mbamswissarmy.sys
      

• Once you have all of those items in your list, click on Apply then click on OK to close that window and then click Apply and OK to close the Settings window
  
• Close the Norton Internet Security window
  Set Exclusions for Malwarebytes' Anti-Malware in Norton Internet Security 2011 on 64 bit Windows Versions:
  

1. Open Norton Internet Security and click on Settings at the top
   
2. Click on Computer Settings
   
3. Click Configure [+] to the right of Items to Exclude from Auto-Protect and SONAR
   
4. Click Add
   
5. Make sure that Include subfolders is checked in the small Add Item window
   
6. Click the small folder icon to the right of the blank white space
   
7. In the Browse for Folder window that opens, navigate to C:\Program Files (x86)
   
8. Click once on Malwarebytes' Anti-Malware to highlight it and click on OK
   
9. Click OK and verify that in the box under The following items are ignored by both Auto-Protect and SONAR: it says C:\Program Files (x86)\Malwarebytes' Anti-Malware
   
10. Repeat steps 4-9 for the following files and folders:
    
    • C:\Documents and Settings\All Users\Application Data\Malwarebytes Note: On Vista and 7 this will be C:\ProgramData\Malwarebytes
      
    • C:\Windows\System32\drivers\mbam.sys
      
    • C:\Windows\SysWOW64\drivers\mbamswissarmy.sys
      

• Once you have all of those items in your list, click on Apply then click on OK to close that window and then click Apply and OK to close the Settings window
  
• Close the Norton Internet Security window
  Reset Hidden Files and Folders in Windows XP:
  

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Norton Internet Security in Malwarebytes' Anti-Malware:

• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on Norton Internet Security and click OK
  
• Close Malwarebytes' Anti-Malware
  

[rcaton]

I have done everything in the instructions except I can't find the mbam.sys or mbamswissarmy. sys files. What am I doing wrong?

[Firefox]

Normally you wont need to exclude those two files, but you have to have Malwarebytes up and running so you can see the files.

• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWOW64\drivers\mbamswissarmy.sys
  

[DarkSnakeKobra]

Malwarebytes free wouldn't be able to cause this since it has no real time protection and does not run unless you do so. Personally, I've had issues with Norton Internet Security not obeying commands such as not disabling and so on(a 4 hour nightmare on this and swore I'd never use it again).

[rcaton]

up and running like doing a scan? The protection is enabled.