Isearch.WhiteSmoke Virus....

[Vxshifter]

Hello, I recently obtained the virus "Isearch.WhiteSmoke" I've tried Malwarebtyes and Norton both have not detected the virus. I have changed the settings in internet options and WhiteSmoke always comes back! I would really like some professionally help, I have Google Chrome on a Windows 7 64bit PC.

Thanks, Vxshifter

[Maniac]

Hello Vxshifter and ! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  

Please follow the instructions here:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix#use

Post the log file when you are ready.

[Vxshifter]

Hi, I'm unable to use Combofix because of Norton Antivirus even though I have followed the instructions on the link from Bleepingcomputer and after following the instructions on how to disable Norton, Combofix still warns me that Norton is active. Do I have to uninstall Norton to continue or is the warning that Combofix not important (I would think it is).

Anyway thanks in advanced, Vxshifter.

[Maniac]

Please try to skip it for now.

[Maurice Naggar]

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