STILL can't update Malwarebytes (or Microsoft Security Essentials)

[Impala]

Have spent hours on this. Upgraded to Pro. Removed Malwarebytes, redownloaded free version (only one I could find to redownload). Ran Panda's free online scanner. All to no avail.

Here is DDS etc (also attached as Word file):

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702

Run by David at 10:54:51 on 2012-02-02

Microsoft Windows XP Home Edition 5.1.2600.3.1252.64.1033.18.2814.1447 [GMT 13:00]

.

AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

.

============== Running Processes ===============

.

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\brsvc01a.exe

C:\WINDOWS\system32\brss01a.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Gigabyte\EasySaver\ESSVR.EXE

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\CyberLink\Shared files\RichVideo.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Program Files\Nuance\NaturallySpeaking10\Program\natspeak.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\iTunes\iTunes.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe

C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe

C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\SyncServer.exe

c:\program files\common files\installshield\updateservice\isuspm.exe

C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Microsoft Office\Office12\WINWORD.EXE

C:\Program Files\Microsoft\Office Live\OfficeLiveSignIn.exe

C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

C:\WINDOWS\system32\wiaacmgr.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.xtra.co.nz/

uInternet Settings,ProxyOverride = *.local;<local>

uInternet Settings,ProxyServer = proxy.chelmer.co.nz:3128

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: MediaBar: {28387537-e3f9-4ed7-860c-11e69af4a8a0} - c:\progra~1\imesha~1\mediabar\toolbar\imeshdtxmltbpi.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: MediaBar: {28387537-e3f9-4ed7-860c-11e69af4a8a0} - c:\progra~1\imesha~1\mediabar\toolbar\imeshdtxmltbpi.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Gadwin PrintScreen] c:\program files\gadwin systems\printscreen\PrintScreen.exe /nosplash

uRun: [skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized

mRun: [nwiz] nwiz.exe /installquiet

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [sSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot

mRun: [iSUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup

mRun: [DNS7reminder] "c:\program files\nuance\naturallyspeaking10\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\nuance\naturallyspeaking10\Ereg.ini

mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start

mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

StartupFolder: c:\docume~1\david\startm~1\programs\startup\dragon~1.lnk - c:\program files\nuance\naturallyspeaking10\program\natspeak.exe

IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1273736035640

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

TCP: Interfaces\{65F30851-0CBB-4666-A116-00493489E0FF} : NameServer = 10.66.0.20,10.66.0.21

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

AppInit_DLLs:

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\david\application data\mozilla\firefox\profiles\4ig7p3qh.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.co.nz

FF - prefs.js: keyword.URL - hxxp://www.yahoo.co.nz

FF - prefs.js: network.proxy.ftp - proxy.chelmer.co.nz

FF - prefs.js: network.proxy.ftp_port - 3128

FF - prefs.js: network.proxy.http - proxy.chelmer.co.nz

FF - prefs.js: network.proxy.http_port - 3128

FF - prefs.js: network.proxy.socks - proxy.chelmer.co.nz

FF - prefs.js: network.proxy.socks_port - 3128

FF - prefs.js: network.proxy.ssl - proxy.chelmer.co.nz

FF - prefs.js: network.proxy.ssl_port - 3128

FF - prefs.js: network.proxy.type - 1

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\microsoft\office live\npOLW.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll

FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

.

============= SERVICES / DRIVERS ===============

.

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-12-2 165648]

R1 MpKsl35f75296;MpKsl35f75296;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5ce278de-066a-43b3-b446-db20c6034baf}\MpKsl35f75296.sys [2012-1-31 29904]

R2 ES lite Service;ES lite Service for program management.;c:\program files\gigabyte\easysaver\essvr.exe [2010-5-13 68136]

R3 L1c;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c51x86.sys [2010-5-13 49664]

R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32.sys [2010-5-14 58600]

S2 gupdate1caf52f3c127f96;Google Update Service (gupdate1caf52f3c127f96);c:\program files\google\update\GoogleUpdate.exe [2010-5-17 133104]

S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2010-5-13 1684736]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-5-17 133104]

S3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\drivers\netaapl.sys [2011-8-19 18432]

UnknownUnknown MpKsl27f538d4;MpKsl27f538d4; [x]

UnknownUnknown MpKsl3f5b68b5;MpKsl3f5b68b5; [x]

UnknownUnknown MpKsl57d9d57d;MpKsl57d9d57d; [x]

UnknownUnknown MpKsl5a4fe7fd;MpKsl5a4fe7fd; [x]

UnknownUnknown MpKsl7a393f38;MpKsl7a393f38; [x]

UnknownUnknown MpKsla91fcf5e;MpKsla91fcf5e; [x]

UnknownUnknown MpKslaa72b4f2;MpKslaa72b4f2; [x]

UnknownUnknown MpKsledd5d982;MpKsledd5d982; [x]

.

=============== Created Last 30 ================

.

2012-01-30 23:18:43 56200 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5ce278de-066a-43b3-b446-db20c6034baf}\offreg.dll

2012-01-30 23:18:43 29904 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5ce278de-066a-43b3-b446-db20c6034baf}\MpKsl35f75296.sys

2012-01-30 00:41:01 6557240 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5ce278de-066a-43b3-b446-db20c6034baf}\mpengine.dll

2012-01-30 00:24:13 5488 ----a-w- c:\windows\system32\PerfStringBackup.TMP

2012-01-30 00:18:53 -------- d-----w- c:\windows\system32\wbem\repository\FS

2012-01-30 00:18:53 -------- d-----w- c:\windows\system32\wbem\Repository

2012-01-13 00:49:08 626688 ----a-w- c:\program files\mozilla firefox\msvcr80.dll

2012-01-13 00:49:08 548864 ----a-w- c:\program files\mozilla firefox\msvcp80.dll

2012-01-13 00:49:08 479232 ----a-w- c:\program files\mozilla firefox\msvcm80.dll

2012-01-13 00:49:08 43992 ----a-w- c:\program files\mozilla firefox\mozutils.dll

2012-01-09 21:18:17 450352 ----a-w- c:\program files\FixitCenter_Run.exe

2012-01-09 21:14:00 73728 ----a-w- c:\windows\system32\javacpl.cpl

2012-01-09 21:14:00 476904 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll

2012-01-03 13:10:44 182672 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll

2012-01-03 13:10:44 182672 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll

.

==================== Find3M ====================

.

2012-01-30 00:20:02 17488 ----a-w- c:\windows\gdrv.sys

2012-01-09 21:13:21 472808 ----a-w- c:\windows\system32\deployJava1.dll

2011-12-06 21:08:58 236576 ------w- c:\windows\system32\MpSigStub.exe

2011-12-05 00:46:02 273344 ----a-w- c:\windows\system32\nvdrsdb0.bin

2011-12-05 00:46:02 1 ----a-w- c:\windows\system32\nvdrssel.bin

2011-12-05 00:44:54 273344 ----a-w- c:\windows\system32\nvdrsdb1.bin

2011-11-25 21:57:19 293376 ----a-w- c:\windows\system32\winsrv.dll

2011-11-23 13:25:32 1859584 ----a-w- c:\windows\system32\win32k.sys

2011-11-18 12:35:08 60416 ----a-w- c:\windows\system32\packager.exe

2011-11-16 14:21:44 354816 ----a-w- c:\windows\system32\winhttp.dll

2011-11-16 14:21:44 152064 ----a-w- c:\windows\system32\schannel.dll

2011-11-04 19:20:51 916992 ----a-w- c:\windows\system32\wininet.dll

2011-11-04 19:20:51 43520 ----a-w- c:\windows\system32\licmgr10.dll

2011-11-04 19:20:51 1469440 ------w- c:\windows\system32\inetcpl.cpl

2011-11-04 11:23:59 385024 ----a-w- c:\windows\system32\html.iec

2010-05-16 19:30:11 1704744 ----a-w- c:\program files\SkypeSetup.exe

.

============= FINISH: 10:55:08.87 ===============

See also this link: http://www.bleepingc...ml/page__st__30

Recent intensive but ulitmately unsuccessful attempt by an apparent expert to solve the problem.

DDS.doc

[Maurice Naggar]

Hello Impala,

Kindly provide a current status on the "update issue"; is it still an issue? is it resolved?

and also, are you being currently helped elsewhere? at BC forum? if the latter, it is counter-productive for the commnunity helpers to be helping you at more than one forum !

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!