Internet Explorer Cannot Display Web Page

[Melitta]

My computer was infected with a couple of virus'/malware a week or so ago. I ran Malwarebytes, Avast, Ccleaner, Eset, TFC, Combofix and a few other scans, per an HJT log pro on PC Pitstop. However, they weren't able to figure out why I am still (computer is clean now) getting the Internet Explorer Cannot Display Web Page error. I have the recovery CD's to do a complete wipe and reinstall, but I thought before I go to that extreme, I would ask here if anyone had any idea why I am still getting the IE errors. It is not all the time, but enough that my computer gets several choice words yelled at it anytime I am using it. The computer starts and loads just fine. It is when trying to access the Internet and switching betwen web pages that it will start to load the page, then give the IE error. I downloaded FireFox thinking it was an IE thing, but same issue in FF also, it says the session timed out. I would appreciate if anyone may have an idea of what is causing this. Thank you in advanced to anyone willing to help.

[Firefox]

Hello and welcome to Malwarebytes

I by no means want to say the folks at PC Pitstop did not do their jobs correctly. What you are seeing here is leftovers from the infections you had. Have one of our experts take a look and see if they can help you out.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here (http://www.malwarebytes.org/forums/index.php?showtopic=9573), skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
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If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
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OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home)

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site here (http://www.malwarebytes.org/premium-support.php)

Please be patient, someone will assist you as soon as possible.

[jradish]

At first I thought it may be a proxy server you have configured, but since firefox does not use window's internet settings by default, then it probably isn't. But for laugh's make sure there is nothing in the proxy server field in control panel>internet options>connections>lan settings ( unless you are using a company PC that uses a proxy server )

The other thing I would check is the hosts file. Check and see if the file has been modified recently, if it has, then its probably been tampered with. It is located:

c:\windows\system32\drivers\etc\hosts

[Melitta]

Hi jradish! Thanks for helping. Nothing is checked in lan settings. As far as the hosts file...I would not know if it had been tampered with or not...not that much of a computer wiz. However, I tried to open the file with Adobe Reader, IrfanView and Open Office. Adobe Reader wouldn't open it saying it was, "not supported or is damaged". IrfanView said, "Windows can't play this file". Open Office didn't even try to open it. I opened it in Internet Explorer and all I got was 127.0.0.1 local host. I'm not sure if that is what it is suppose to say or not.

[CWB]

@mellita :

please read the post made by firefox .

@jradish :

once a poster has been referred to the HJT/malware removal section , it might be considered as "bad form" to interfere in the thread .

this is to help eliminate confusion .

[jradish]

Sorry CWB.

Mellita, yeah the 127.0.0.1 localhost entry is fine if thats all thats showing. Try running rkill also if you havent done that. Do you have the same problem with ethernet connection as you do a wireless connection? Go ahead and create another post on another forum with so this isn't so confusing to everyone.

[daledoc1]

Try running rkill also if you havent done that.

@ melitta:

Please follow the recommendations of Firefox (and CWB).

Please do NOT run any malware removal tools without expert assistance.

@ jradish:

Thanks much for your well-intentioned suggestion to the OP to run a malware cleanup tool. I'm sure you are only trying to help.

However, please note that regular members are NOT permitted to provide malware removal advice here at the MBAM forums.

Only authorized, trained experts are permitted to do so, and they provide this assistance in the malware removal section.

Use of specialized malware removal tools without expert assistance can damage the user's system and make recovery difficult.

That's WHY Firefox suggested that the OP follow the MBAM forum guidelines by posting for assistance in the correct area.

Thanks very much for your patience and understanding,

daledoc1

[jradish]

Airedales are my favorite dog, so I will stop! Good luck Mellitta!

[daledoc1]

OP is being assisted in the malware removal section.

Thanks,

daledoc1

PS Yes, Airedales are TFAOTP (The Finest Animals on the Planet)