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MalwareBytes freezes on a file path of jibberish characters


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Apparently,

I am hit with some sort of spyware or rootkit. After only 2 minutes of scanning my laptop freezes/locks up. I am a System Engineer and I have a ton of admin utilities installed and configured. I can rebuild if necessary, but I would prefer to go through a little pain if we can clean this versus a total rebuild. If you have some suggestions I would be happy to try them. I have attached my last MalwareBytes log file that is several months old. I can't scan long enough now to generate a newer log. I will try to scan in Safe Mode too to see if that helps at all. Yesterday I ran the RootKit remover on your forumn but did not seem to resolve anything. Again any help is much appreciated!

Thanks

Malware.JPG

mbam-log-2011-11-28 (02-20-34).txt

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Hello JMo,

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete.

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    ,

    so that you're alerted when someone has replied to your post.

NOTE:
Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form
.

OPTION 3

If you would like to use our
Malwarebytes Premium Services
, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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