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Hang / Not Responding after updated to version 1.6


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Hello. I'm encounter hang or not responding during scan, around 4 to 6 seconds. I was thought my laptop had problem when I installed latest version of mbam until I saw the post. I've tried some ways that suggested in this forum and other website to solve the problem but unsuccessful. Is there anybody can help me?

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DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702

Run by Dark Aggressor at 20:55:26 on 2012-01-30

Microsoft Windows XP Professional 5.1.2600.3.936.86.1033.18.1022.413 [GMT 8:00]

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AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}

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============== Running Processes ===============

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C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

svchost.exe

svchost.exe

C:\Program Files\AVAST Software\Avast\AvastSvc.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

C:\Program Files\Java\jre7\bin\jqs.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\rundll32.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Real\RealPlayer\update\realsched.exe

C:\Program Files\AVAST Software\Avast\avastUI.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\DiGi Internet\DiGi Internet.exe

C:\Documents and Settings\Dark Aggressor\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Dark Aggressor\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Dark Aggressor\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Dark Aggressor\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Dark Aggressor\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\conime.exe

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============== Pseudo HJT Report ===============

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uStart Page = hxxp://www.google.com/

uURLSearchHooks: Tencent SearchHook: {db8b2393-7a6c-4c76-88ce-6b1f6ff6ffe9} - c:\program files\tencent\ssplus\SAddr.dll

BHO: Octh Class: {000123b4-9b42-4900-b3f7-f4b073efc214} - c:\program files\orbitdownloader\orbitcth.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: QvodExtend: {a8502600-b272-4f68-a67b-a0305d46d297} - c:\program files\qvodplayer\QvodExtend.dll

BHO: Tencent Browser Helper: {bd2b0cfc-6130-bb62-2064-6951ab09a59f} - c:\program files\tencent\ssplus\SAddr.dll

BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre7\bin\jp2ssv.dll

TB: Grab Pro: {c55bbcd6-41ad-48ad-9953-3609c48eacc7} - c:\program files\orbitdownloader\GrabPro.dll

TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [iMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32

mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC

mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [nwiz] nwiz.exe /installquiet

mRun: [NVHotkey] rundll32.exe nvHotkey.dll,Start

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [intelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"

mRun: [intelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe

mRun: [sigmatelSysTrayApp] stsystra.exe

mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot

mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui

mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe

IE: &Download by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/201

IE: &Grab video by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/204

IE: Do&wnload selected by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/203

IE: Down&load all by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/202

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm

IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_02-windows-i586.cab

DPF: {CAFEEFAC-0017-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_02-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_02-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

TCP: Interfaces\{844E8C54-0B6B-4E84-A0C3-8F2A25A49FB6} : NameServer = 203.92.128.132 210.48.195.134

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

.

============= SERVICES / DRIVERS ===============

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R0 a347bus;a347bus;c:\windows\system32\drivers\a347bus.sys [2012-1-29 160640]

R0 a347scsi;a347scsi;c:\windows\system32\drivers\a347scsi.sys [2012-1-29 5248]

R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-1-28 435032]

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-1-28 314456]

R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-1-28 20568]

R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-1-28 44768]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-1-30 652872]

R3 hwusbdev;Huawei DataCard USB PNP Device;c:\windows\system32\drivers\ewusbdev.sys [2012-1-29 100736]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-1-30 20464]

R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-1-30 40776]

S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-1-29 253600]

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=============== Created Last 30 ================

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2012-01-30 09:49:19 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2012-01-30 09:42:16 0 ----a-w- C:\icoF.tmp

2012-01-30 08:45:10 20464 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-01-30 08:45:10 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2012-01-30 08:06:20 -------- d-----w- c:\documents and settings\dark aggressor\application data\Malwarebytes

2012-01-30 08:06:13 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2012-01-29 23:07:39 -------- d-----w- c:\windows\system32\Adobe

2012-01-29 23:05:51 -------- d-----w- c:\program files\Paint.NET

2012-01-29 23:05:45 -------- d-----w- c:\documents and settings\dark aggressor\local settings\application data\Paint.NET

2012-01-29 20:48:17 14048 ------w- c:\windows\system32\spmsg2.dll

2012-01-29 20:47:42 -------- d-----w- c:\windows\system32\zh-CN

2012-01-29 20:44:54 -------- d-----w- c:\windows\system32\XPSViewer

2012-01-29 20:44:11 89088 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\filterpipelineprintproc.dll

2012-01-29 20:43:38 117760 ------w- c:\windows\system32\prntvpt.dll

2012-01-29 20:43:37 89088 -c----w- c:\windows\system32\dllcache\filterpipelineprintproc.dll

2012-01-29 20:43:37 597504 -c----w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe

2012-01-29 20:43:37 597504 ------w- c:\windows\system32\spool\prtprocs\w32x86\printfilterpipelinesvc.exe

2012-01-29 20:43:37 575488 -c----w- c:\windows\system32\dllcache\xpsshhdr.dll

2012-01-29 20:43:37 575488 ------w- c:\windows\system32\xpsshhdr.dll

2012-01-29 20:43:37 1676288 -c----w- c:\windows\system32\dllcache\xpssvcs.dll

2012-01-29 20:43:37 1676288 ------w- c:\windows\system32\xpssvcs.dll

2012-01-29 18:06:14 -------- d-----w- c:\program files\JDownloader

2012-01-29 17:28:23 -------- d-----w- c:\program files\KWMUSIC

2012-01-29 17:28:23 -------- d-----w- c:\documents and settings\all users\application data\kuwo

2012-01-29 17:27:30 -------- d-----w- c:\documents and settings\all users\application data\Baidu

2012-01-29 17:27:28 -------- d-----w- c:\documents and settings\dark aggressor\application data\Baidu

2012-01-29 17:26:53 -------- d-----w- c:\program files\Baidu

2012-01-29 15:55:40 417440 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-01-29 15:08:24 24448 ----a-w- c:\windows\system32\drivers\ewdcsc.sys

2012-01-29 15:08:24 112640 ----a-w- c:\windows\system32\drivers\ewusbnet.sys

2012-01-29 15:08:24 102528 ----a-w- c:\windows\system32\drivers\ewusbmdm.sys

2012-01-29 15:08:24 100736 ----a-w- c:\windows\system32\drivers\ewusbdev.sys

2012-01-29 13:39:29 -------- d-----w- c:\documents and settings\dark aggressor\application data\ProgSense

2012-01-29 13:01:44 -------- d--h--r- C:\AHCache

2012-01-29 12:57:44 5248 ----a-w- c:\windows\system32\drivers\a347scsi.sys

2012-01-29 12:57:44 160640 ----a-w- c:\windows\system32\drivers\a347bus.sys

2012-01-29 12:57:16 -------- d-----w- c:\program files\Alcohol Soft

2012-01-29 11:26:05 -------- d-----w- c:\program files\Microsoft Office Outlook Connector

2012-01-29 11:22:24 4927864 ----a-w- c:\program files\common files\windows live\.cache\469174a21ccde78\Silverlight.2.0.exe

2012-01-29 10:59:05 23510720 ----a-w- c:\program files\common files\windows live\.cache\44a17aa1ccde75\dotnetfx.exe

2012-01-29 09:54:57 73720 ----a-w- c:\windows\system32\dxva2.dll

2012-01-29 09:53:27 770384 ----a-w- c:\windows\system32\msvcr100.dll

2012-01-29 09:53:27 421200 ----a-w- c:\windows\system32\msvcp100.dll

2012-01-29 09:53:04 -------- d-----w- c:\documents and settings\all users\QvodPlayer

2012-01-29 09:53:02 -------- d-----w- c:\program files\QvodPlayer

2012-01-29 08:24:15 274288 ----a-w- c:\windows\system32\mucltui.dll

2012-01-29 08:24:15 215920 ----a-w- c:\windows\system32\muweb.dll

2012-01-29 08:24:15 16736 ----a-w- c:\windows\system32\mucltui.dll.mui

2012-01-29 07:21:45 -------- d-----w- c:\documents and settings\dark aggressor\Tracing

2012-01-29 07:18:17 -------- d-----w- c:\program files\Microsoft

2012-01-29 07:17:54 -------- d-----w- c:\program files\Windows Live SkyDrive

2012-01-29 06:12:53 -------- d-----w- c:\program files\common files\Windows Live

2012-01-29 05:49:21 -------- d-----w- c:\windows\SHELLNEW

2012-01-29 05:48:59 -------- d-----w- c:\documents and settings\dark aggressor\local settings\application data\Microsoft Help

2012-01-29 04:08:18 139656 -c----w- c:\windows\system32\dllcache\rdpwd.sys

2012-01-29 04:07:36 10496 -c----w- c:\windows\system32\dllcache\ndistapi.sys

2012-01-29 04:04:32 105472 -c----w- c:\windows\system32\dllcache\mup.sys

2012-01-29 03:48:05 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys

2012-01-29 03:46:57 45568 -c----w- c:\windows\system32\dllcache\wab.exe

2012-01-29 03:44:11 953856 -c----w- c:\windows\system32\dllcache\mfc40u.dll

2012-01-29 03:44:10 978944 -c----w- c:\windows\system32\dllcache\mfc42.dll

2012-01-29 03:30:55 617472 -c----w- c:\windows\system32\dllcache\comctl32.dll

2012-01-29 03:10:22 -------- d-sh--w- c:\documents and settings\dark aggressor\IECompatCache

2012-01-29 03:07:39 -------- d-sh--w- c:\documents and settings\dark aggressor\PrivacIE

2012-01-29 03:05:31 -------- d-sh--w- c:\documents and settings\dark aggressor\IETldCache

2012-01-29 03:01:36 6144 -c----w- c:\windows\system32\dllcache\iecompat.dll

2012-01-29 03:01:02 -------- d-----w- c:\windows\ie8updates

2012-01-29 03:00:47 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll

2012-01-29 03:00:46 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll

2012-01-29 03:00:46 602112 -c----w- c:\windows\system32\dllcache\msfeeds.dll

2012-01-29 03:00:46 55296 -c----w- c:\windows\system32\dllcache\msfeedsbs.dll

2012-01-29 03:00:46 247808 -c----w- c:\windows\system32\dllcache\ieproxy.dll

2012-01-29 03:00:46 2000384 -c----w- c:\windows\system32\dllcache\iertutil.dll

2012-01-29 03:00:46 11081728 -c----w- c:\windows\system32\dllcache\ieframe.dll

2012-01-29 02:59:04 -------- dc-h--w- c:\windows\ie8

2012-01-29 02:17:35 -------- d-----w- c:\windows\system32\scripting

2012-01-29 02:17:33 -------- d-----w- c:\windows\l2schemas

2012-01-29 02:17:32 -------- d-----w- c:\windows\system32\en

2012-01-29 02:17:31 -------- d-----w- c:\windows\system32\bits

2012-01-29 02:10:57 -------- d-----w- c:\windows\network diagnostic

2012-01-28 20:56:59 61952 ------w- c:\windows\system32\rasqec.dll

2012-01-28 20:55:58 10752 ------w- c:\windows\system32\smtpapi.dll

2012-01-28 20:02:14 480256 -c--a-w- c:\windows\system32\dllcache\cintsetp.exe

2012-01-28 20:01:59 98304 -c--a-w- c:\windows\system32\dllcache\msir3jp.dll

2012-01-28 20:00:56 57398 -c--a-w- c:\windows\system32\dllcache\imjpdadm.exe

2012-01-28 20:00:56 45109 -c--a-w- c:\windows\system32\dllcache\imjpuex.exe

2012-01-28 20:00:50 6656 -c--a-w- c:\windows\system32\dllcache\c_is2022.dll

2012-01-28 20:00:50 6656 ----a-w- c:\windows\system32\c_is2022.dll

2012-01-28 20:00:46 8704 ----a-w- c:\windows\system32\kbdjpn.dll

2012-01-28 20:00:46 8192 ----a-w- c:\windows\system32\kbdkor.dll

2012-01-28 20:00:46 6144 ----a-w- c:\windows\system32\kbd106.dll

2012-01-28 20:00:46 6144 ----a-w- c:\windows\system32\kbd101c.dll

2012-01-28 20:00:46 5632 ----a-w- c:\windows\system32\kbd103.dll

2012-01-28 20:00:44 6144 ----a-w- c:\windows\system32\kbd101b.dll

.

==================== Find3M ====================

.

2012-01-29 23:07:15 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-01-28 14:07:39 0 ----a-w- c:\windows\system32\nsf2E0.tmp

2012-01-28 14:04:51 499712 ----a-w- c:\windows\system32\msvcp71.dll

2012-01-28 14:04:51 348160 ----a-w- c:\windows\system32\msvcr71.dll

2012-01-28 14:00:16 637848 ----a-w- c:\windows\system32\npdeployJava1.dll

2012-01-28 14:00:16 141312 ----a-w- c:\windows\system32\javacpl.cpl

2012-01-28 14:00:15 567184 ----a-w- c:\windows\system32\deployJava1.dll

2012-01-28 12:30:35 319488 ----a-w- c:\windows\system32\AegisI5Installer.exe

2012-01-28 12:30:35 21425 ----a-w- c:\windows\system32\drivers\AegisP.sys

2011-12-29 18:00:00 79360 ----a-w- c:\windows\system32\ff_vfw.dll

2011-12-22 07:48:06 2722672 ----a-w- c:\windows\system32\SogouPy.ime

2011-12-21 18:14:02 151552 ----a-w- c:\windows\system32\ac3acm.acm

2011-12-18 23:22:24 4078592 ----a-w- c:\windows\system32\x264vfw.dll

2011-12-07 18:32:24 216064 ----a-w- c:\windows\system32\lagarith.dll

2011-11-28 18:01:25 41184 ----a-w- c:\windows\avastSS.scr

2011-11-28 17:53:53 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys

2011-11-25 21:57:19 293376 ----a-w- c:\windows\system32\winsrv.dll

2011-11-23 13:25:32 1859584 ----a-w- c:\windows\system32\win32k.sys

2011-11-18 12:35:08 60416 ----a-w- c:\windows\system32\packager.exe

2011-11-16 14:21:44 354816 ----a-w- c:\windows\system32\winhttp.dll

2011-11-16 14:21:44 152064 ----a-w- c:\windows\system32\schannel.dll

2011-11-04 19:20:51 916992 ----a-w- c:\windows\system32\wininet.dll

2011-11-04 19:20:51 43520 ------w- c:\windows\system32\licmgr10.dll

2011-11-04 19:20:51 1469440 ------w- c:\windows\system32\inetcpl.cpl

2011-11-04 11:23:59 385024 ------w- c:\windows\system32\html.iec

2011-11-03 15:28:36 386048 ----a-w- c:\windows\system32\qdvd.dll

2011-11-03 15:28:36 1292288 ----a-w- c:\windows\system32\quartz.dll

2011-11-01 16:07:10 1288704 ----a-w- c:\windows\system32\ole32.dll

.

============= FINISH: 20:57:01.31 ===============

Thank you.

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Greetings :)

I'm sorry to hear you're having issues with the scan. Please proceed through the steps in Section L of our FAQ to see if it is helpful.

Also some things to check as well....

Are you using the latest version of Avast?

Perhaps you can try out lastest beta located HERE to see if it resolves your issue.

Make sure you have entered the right exceptions for Avast from Section K in our FAQ

If that does not resolve the problem, then please contact Malwarebytes Support and they will assist you directly with troubleshooting the problem and hopefully finding a solution.

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  • 4 weeks later...

Thank you for your reply. I cannot download beta successful from here. ...

Hello, moonykylin:

Until Firefox returns....

The link to 1.60.1.1000 BETA no longer works, because that version is no longer in beta testing.

It is now the current, official, public release version. :)

If you would like to perform a clean update to the current version of MBAM, please follow the steps below:

  • If you are running MBAM PRO, please be sure you have your license ID and key available (sent via email at the time of online purchase, or in the box).
  • Download and run mbam-clean.exe from HERE.
  • It will ask to restart your computer; please allow it to do so - this is very important!
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HERE.
  • If you are using MBAM PRO, you will need to reactivate (register) the program using the license ID & key.
  • Launch the MBAM program and (if you are using MBAM PRO) set the Protection and Registration.
  • Then go to the UPDATE tab (if not done during installation) and check for updates.
  • Restart the computer again and verify that MBAM is in the task tray (if using the PRO version).
  • Now set up any file exclusions, as may be required in your Anti-Virus/Internet-Security/Firewall applications, and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs HERE, or ask and we'll explain how to do it.

ALSO, please follow Firefox's other advice in post #4 above, and let us know if this resolves your issues with MBAM freezing/hanging.

Thanks,

daledoc1

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