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Malwarebytes scanning issues


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Hello!

I was told by Gringo from BleepingComputer.com to come here and tell you about some issues I'm having with Malwarebytes. I am working on a friend's laptop and Gringo over at BleepingComputer has been very helpful but we have not been able to get Malwarebytes working properly.

Here is what happens. The computer seems to run fine but when I start a Malwarebytes scan (usually a quck scan) it scans for a few seconds then freezes (not responding) for a while. If I let it sit it sometimes snaps out of it and continues the scan, but then it freezes again. If I let it sit longer it sometimes snaps out of it again to scan a little bit more, but then shortly after that it freezes again. This can happen upwards of five or so times during a scan. The laptop has yet to finish a Malwarebytes scan.

Gringo instructed me to uninstall Malwarebytes (even running the mbam-clean exe) and then installing the program again. This did not fix it either.

I am truly stumped and would appreciate any help you guys have to offer.

Thank you for your time and any help you can provide.

Basic Computer info:

Windows 7 SP1 64 bit

Sony VAIO laptop

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