Malwarebytes scanning issues

[AmateurAdmin]

Hello!

I was told by Gringo from BleepingComputer.com to come here and tell you about some issues I'm having with Malwarebytes. I am working on a friend's laptop and Gringo over at BleepingComputer has been very helpful but we have not been able to get Malwarebytes working properly.

Here is what happens. The computer seems to run fine but when I start a Malwarebytes scan (usually a quck scan) it scans for a few seconds then freezes (not responding) for a while. If I let it sit it sometimes snaps out of it and continues the scan, but then it freezes again. If I let it sit longer it sometimes snaps out of it again to scan a little bit more, but then shortly after that it freezes again. This can happen upwards of five or so times during a scan. The laptop has yet to finish a Malwarebytes scan.

Gringo instructed me to uninstall Malwarebytes (even running the mbam-clean exe) and then installing the program again. This did not fix it either.

I am truly stumped and would appreciate any help you guys have to offer.

Thank you for your time and any help you can provide.

Basic Computer info:

Windows 7 SP1 64 bit

Sony VAIO laptop

[exile360]

Greetings

I'm sorry to hear you're having issues with the scan. Please proceed through the steps in Section L of our FAQ to see if it is helpful.

If that does not resolve the problem, then please contact Malwarebytes Support and they will assist you directly with troubleshooting the problem and hopefully finding a solution.

[AmateurAdmin]

Thank you for your quick response and advice. I will try the steps in Section L and take it from there.

If you would like when/if I figure out what the problem is I will post it back here and what the solution was.

Thank you for your time!

[exile360]

Yes, that would be very helpful if you did so in case other users encounter a similar issue in the future, and you're very welcome .