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I'm trying to fix a computer, it seems to have a virus or some kind of malware but I have no idea when it came in or what it is. It hijacked the antivirus we had and any attempts to install new anti viruses are met with messages saying an error has occured or something similar. I was only able to install Malware Bytes through safe mode as after trying to fix the problem with other software it stopped me from accessing the internet altogether.

I have managed to run Malware Bytes now but it's showing no threats which can't be true as there's definitely something on here. Please can you help, thank you.



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Hello Clare101 and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not install software or hardware while we working on the machine.

Please follow the instructions here:


When you are ready, post the log file.

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