avon4u Posted January 22, 2012 ID:519423 Share Posted January 22, 2012 Lately, My firefox browser keeps crashing. When I click on th browser to reload again it will crash again & and again. Also, I get no response when I click on a website - I believe it to be the browser!I do I stop from happening again & again???? Link to post Share on other sites More sharing options...
thomasvesely Posted January 22, 2012 ID:519427 Share Posted January 22, 2012 i found that switching to chrome fixed the problem on my machine.with FF, i was spending too much time reconfiguring stuff. Link to post Share on other sites More sharing options...
avon4u Posted January 22, 2012 Author ID:519430 Share Posted January 22, 2012 What???? I don't understand what you are talking about!!!I have windows XP Link to post Share on other sites More sharing options...
thomasvesely Posted January 22, 2012 ID:519432 Share Posted January 22, 2012 i downloaded CHROME browser, and no longer use firefox. is what. Link to post Share on other sites More sharing options...
daledoc1 Posted January 22, 2012 ID:519433 Share Posted January 22, 2012 Hi, avon4u:We would need a bit more info in order to better assist you (e.g. what version of Fx, what extensions, what OS, other hardware info, etc).In the interim, you might find this article about Firefox Crashes from the Mozillazine KB helpful.It contains some basic troubleshooting and diagnostic steps.You might also wish to submit your problems to the Mozillazine User Forum, where the Fx gurus hang out. There is another support forum for Fx at the Mozilla.org website, as well.HTH,daledoc1 Link to post Share on other sites More sharing options...
avon4u Posted January 22, 2012 Author ID:519438 Share Posted January 22, 2012 I went there & got this message:You have been banned from this board until February 15th, 2012, 4:27 pm.Please contact the Board Administrator for more information.A ban has been issued on your IP address.I have no idea why I had post only a few times with in a few months regarding the issue, never heard back or get reply back! Link to post Share on other sites More sharing options...
daledoc1 Posted January 22, 2012 ID:519441 Share Posted January 22, 2012 That happens from time to time with their servers.Try this: go to the forum page in the link I provided; then click "login" in the upper right corner (or, if you have not yet registered there previously, click "register").That will usually bypass the false-positive IP block and allow you to login. EDIT: If that doesn't work, then you WILL need to contact the forum admin to get your IP unblocked.Or, just try the support section in the mozilla.org site (the other link I provided in my original reply).daledoc1 Link to post Share on other sites More sharing options...
avon4u Posted January 22, 2012 Author ID:519445 Share Posted January 22, 2012 Ok. I submit the issue & was successful. I hope they figure it out!!!! Link to post Share on other sites More sharing options...
daledoc1 Posted January 22, 2012 ID:519448 Share Posted January 22, 2012 Great!Please do look at that KB article about Firefox Crashes while you are waiting, as the experts will most likely need you to provide some basic troubleshooting info in order to assist you.Let us know how it goes,daledoc1 Link to post Share on other sites More sharing options...
avon4u Posted January 22, 2012 Author ID:519456 Share Posted January 22, 2012 Where would KB article be located??? Link to post Share on other sites More sharing options...
daledoc1 Posted January 22, 2012 ID:519464 Share Posted January 22, 2012 Where would KB article be located???The KB article is at the link I provided in Reply #5 in this topic (see screen shot below). Here it is again - you just need to click on the link (either in that reply or here) to go directly to the KB article: http://kb.mozillazin...Firefox_crashes EDIT: I see that you have already received a reply from an expert at the MZ forum. Please follow his advice to complete the standard, general diagnostics for Firefox, as referenced here: http://kb.mozillazine.org/Standard_diagnostic_-_Firefox(The other article I already mentioned might also be helpful.)HTH,daledoc1 Link to post Share on other sites More sharing options...
avon4u Posted January 22, 2012 Author ID:519465 Share Posted January 22, 2012 Is it label as KB article? I looked and not sure where Or am I lost? Link to post Share on other sites More sharing options...
daledoc1 Posted January 22, 2012 ID:519472 Share Posted January 22, 2012 Yes, both articles (the one I mentioned and the one to which Malliz referred you in your topic at the MZ forums) are "kb" articles."KB" just means "Knowledge Base" - you might think of it as a reference library.I referred you to the article about "Firefox Crashes" and Malliz referred you to the "Standard Diagnostic" article.They are both "KB" articles.To minimize confusion, it would be advisable to follow the advice of the Fx expert in your other topic at the MZ forums. The link to your topic is here: http://forums.mozill...?f=38&t=2409683HTH,daledoc1 Link to post Share on other sites More sharing options...
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