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Hi, my father recently got a virus on his computer, we used malwarebytes to get rid of it, and now his Start menu folders are empty. They still have the folder names, such as Itunes but most of them are empty. I have used unhide and have gotten some of them back by putting them back into the programs folder from the temp folder smtmp. This is the second time he has gotten a virus and it has removed his icons. we wern't able to restore the start menu shortcuts before my father erassed all the temp files. I beleive that the only way to get them back is to do it manually, and thats ok. I just wanted to know how to do it, because my father would like to have all of them back. The computer is running windows XP, SP3 with all current updates, Has Vipre Antivirus, and Malwarebytes Pro. any help would be appriciated.

Da Bear.

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Hi,

Sorry your father's computer is infected.

You might want to have a look at this tutorial for using unhide.exe to restore files and folders hidden by the infection.

We do not work on malware diagnostics or removal in this particular section of the forums.

So, please read below for assistance with cleaning your system.

VERY IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

  • Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  • If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.

  • Then please start a new post in the Malware Removal Forum.
  • When starting your new post, please note the following:
  • Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  • Please COPY/PASTE the requested logs into your post, rather than attaching them.
  • Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.

  • Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  • Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  • Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.

OPTION 2:

If you are a paid user of MBAM PRO and prefer expert assistance via email, please send an email to support@malwarebytes.org, or contact the help desk here.

OPTION 3:

If you would like to use our Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to our Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

PS Please use the oeXUf.png button or the XA9Ey.png message pane (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. This will make your topic easier to follow. :)

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