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I see I am not the only one with this problem. here are the logs i was told to post

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.7600.16385

Run by justin at 17:13:07 on 2012-01-18

Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3071.2152 [GMT -5:00]


AV: Webroot AntiVirus with Spy Sweeper *Enabled/Updated* {53211D91-0C31-95F2-E3A5-7661FB22889E}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Webroot AntiVirus with Spy Sweeper *Enabled/Updated* {E840FC75-2A0B-9A7C-D915-4D1380A5C223}


============== Running Processes ===============




C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exe

C:\Windows\system32\svchost.exe -k RPCSS


C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe

C:\Windows\system32\svchost.exe -k LocalService


C:\Windows\system32\svchost.exe -k NetworkService


C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

c:\Program Files\Common Files\LightScribe\LSSrvc.exe


C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Webroot\Security\current\plugins\antimalware\AEI.exe






C:\Program Files\Webroot\Security\Current\Framework\WRTray.exe

C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\HP\HP Software Update\hpwuschd2.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files\Logitech\Vid HD\Vid.exe

C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe

C:\Program Files\iPod\bin\iPodService.exe


C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Windows\System32\svchost.exe -k secsvcs

C:\Program Files\Hewlett-Packard\KBD\kbd.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

c:\Program Files\MSN\Toolbar\3.0.0541.0\msntask.exe

C:\Program Files\Webroot\Security\current\plugins\antimalware\SSU.EXE


C:\Program Files\Mozilla Firefox\firefox.exe








============== Pseudo HJT Report ===============


uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt

mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt

mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndt

uInternet Settings,ProxyOverride = *.local

uURLSearchHooks: H - No File

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll

TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File

TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File

TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File

TB: {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No File

uRun: [ehTray.exe] "c:\windows\ehome\ehTray.exe"

uRun: [sUPERAntiSpyware] "c:\program files\superantispyware\SUPERAntiSpyware.exe"

uRun: [Logitech Vid] "c:\program files\logitech\vid hd\Vid.exe" -bootmode

uRun: [Facebook Update] "c:\users\justin\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserver

uRun: [spotify] "c:\users\justin\appdata\roaming\spotify\Spotify.exe" /uri spotify:autostart

mRun: [hpsysdrv] "c:\hp\support\hpsysdrv.exe"

mRun: [KBD] "c:\program files\hewlett-packard\kbd\KbdStub.EXE"

mRun: [WebrootTrayApp] "c:\program files\webroot\security\current\framework\WRTray.exe"

mRun: [LWS] "c:\program files\logitech\lws\webcam software\LWS.exe" -hide

mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray

mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"

mRun: [<NO NAME>]

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRunOnce: [*WerKernelReporting] "%SYSTEMROOT%\SYSTEM32\WerFault.exe" -k -rq

mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

mPolicies-system: PromptOnSecureDesktop = 0 (0x0)

IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL

DPF: {22E5D91F-89E6-4405-AD9C-0AF27BA6F06B} - file:///E:/components/hidinputmonitorx.ocx

DPF: {36299202-09EF-4ABF-ADB9-47C599DBE778} - hxxps://www.hpwindows7upgrade.arvato.com/north_america/Endcustomer/HPProdDetect.cab

DPF: {4F63D44B-6274-4D60-8AB1-CAA7116B8AF3} - file:///E:/components/A9.ocx

DPF: {7030CC6C-1A88-4591-BB5A-651B9F7F0C30} - file:///E:/components/wmvhdrating.ocx

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab

TCP: DhcpNameServer =

TCP: Interfaces\{C0D2E4F1-7C08-4313-92A5-4AFDF27ADF77} : DhcpNameServer =


================= FIREFOX ===================


FF - ProfilePath - c:\users\justin\appdata\roaming\mozilla\firefox\profiles\yq1psov9.default\

FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll

FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll

FF - plugin: c:\program files\wildtangent games\app\browserintegration\registered\0\NP_wtapp.dll

FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

FF - plugin: c:\users\justin\appdata\local\facebook\video\skype\npFacebookVideoCalling.dll


============= SERVICES / DRIVERS ===============


R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;c:\windows\system32\drivers\dtsoftbus01.sys [2012-1-17 239168]

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]

R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]

R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]

R2 {55662437-DA8C-40c0-AADA-2C816A897A49};{55662437-DA8C-40c0-AADA-2C816A897A49};c:\program files\hewlett-packard\media\dvd\000.fcl [2008-9-26 59376]

R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-8-18 176128]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-10-14 652872]

R2 ssfmonm;ssfmonm;c:\windows\system32\drivers\ssfmonm.sys [2010-11-2 45584]

R2 UMVPFSrv;UMVPFSrv;c:\program files\common files\logishrd\lvmvfm\UMVPFSrv.exe [2011-8-19 450848]

R2 WebrootSpySweeperService;Webroot Spy Sweeper Engine;c:\program files\webroot\security\current\plugins\antimalware\AEI.exe [2010-11-2 3997912]

R2 WRConsumerService;Webroot Client Service;c:\program files\webroot\security\current\framework\WRConsumerService.exe [2011-12-14 3386840]

R3 CompFilter;UVCCompositeFilter;c:\windows\system32\drivers\lvbusflt.sys [2011-8-19 22176]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-12-10 20464]

R3 netr28u;RT2870 USB Extensible Wireless LAN Card Driver;c:\windows\system32\drivers\netr28u.sys [2009-5-25 734208]

R3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]

R3 VSTHWBS2;VSTHWBS2;c:\windows\system32\drivers\VSTBS23.SYS [2009-7-13 266752]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]

S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072]

S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-1-8 40776]

S3 PCD5SRVC{BD6912E3-AC9D80E8-05040000};PCD5SRVC{BD6912E3-AC9D80E8-05040000} - PCDR Kernel Mode Service Helper Driver;c:\program files\pc-doctor for windows\pcd5srvc.pkms [2008-9-9 20640]

S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-2-27 1343400]


=============== Created Last 30 ================


2012-01-18 00:35:48 -------- d-----w- c:\program files\MagicISO

2012-01-17 22:54:49 -------- d-----w- c:\program files\Rosetta Stone

2012-01-17 21:30:19 -------- d-----w- c:\programdata\Rosetta Stone

2012-01-17 21:27:35 239168 ----a-w- c:\windows\system32\drivers\dtsoftbus01.sys

2012-01-17 21:27:24 -------- d-----w- c:\program files\DAEMON Tools Lite

2012-01-17 21:26:14 -------- d-----w- c:\users\justin\appdata\roaming\DAEMON Tools Lite

2012-01-17 21:26:09 -------- d-----w- c:\programdata\DAEMON Tools Lite

2012-01-17 21:15:56 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{a4300abe-6e92-4466-bec9-d23d53c32117}\offreg.dll

2012-01-17 21:15:53 6823496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{a4300abe-6e92-4466-bec9-d23d53c32117}\mpengine.dll

2012-01-14 18:41:48 -------- d-----w- c:\users\justin\appdata\local\Spotify

2012-01-14 18:41:40 -------- d-----w- c:\users\justin\appdata\roaming\Spotify

2012-01-11 22:25:45 1288984 ----a-w- c:\windows\system32\ntdll.dll

2012-01-11 22:25:44 67072 ----a-w- c:\windows\system32\packager.dll

2012-01-11 22:25:43 514560 ----a-w- c:\windows\system32\qdvd.dll

2012-01-11 22:25:43 1328640 ----a-w- c:\windows\system32\quartz.dll

2012-01-08 05:37:18 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2012-01-03 13:22:02 103864 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll

2012-01-03 13:22:02 103864 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll

2012-01-03 03:50:11 -------- d-----w- c:\program files\HP

2012-01-03 03:50:06 -------- d-----w- c:\users\justin\appdata\roaming\HpUpdate

2012-01-03 03:50:02 -------- d-----w- c:\windows\Hewlett-Packard

2011-12-30 03:01:40 548864 ----a-w- c:\program files\mozilla firefox\msvcp80.dll

2011-12-30 03:01:40 479232 ----a-w- c:\program files\mozilla firefox\msvcm80.dll

2011-12-30 03:01:40 43992 ----a-w- c:\program files\mozilla firefox\mozutils.dll

2011-12-30 03:01:39 626688 ----a-w- c:\program files\mozilla firefox\msvcr80.dll


==================== Find3M ====================


2011-12-10 20:24:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-11-24 04:23:31 2340352 ----a-w- c:\windows\system32\win32k.sys

2011-11-19 13:03:52 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-11-05 04:35:50 981504 ----a-w- c:\windows\system32\wininet.dll

2011-11-05 04:34:15 44544 ----a-w- c:\windows\system32\licmgr10.dll

2011-11-05 04:30:11 2048 ----a-w- c:\windows\system32\tzres.dll

2011-11-05 03:28:41 386048 ----a-w- c:\windows\system32\html.iec

2011-11-05 02:55:38 1638912 ----a-w- c:\windows\system32\mshtml.tlb

2011-10-26 04:42:38 3901808 ----a-w- c:\windows\system32\ntoskrnl.exe

2011-10-26 04:42:37 3957104 ----a-w- c:\windows\system32\ntkrnlpa.exe

2011-10-26 04:25:28 38912 ----a-w- c:\windows\system32\csrsrv.dll


============= FINISH: 17:15:17.62 ===============





DDS (Ver_2011-08-26.01)


Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 1/31/2010 10:05:17 PM

System Uptime: 1/18/2012 7:52:08 AM (10 hours ago)


Motherboard: PEGATRON CORPORATION | | Acacia

Processor: AMD Athlon 64 X2 Dual Core Processor 5000+ | Socket AM2 | 2600/200mhz


==== Disk Partitions =========================


C: is FIXED (NTFS) - 286 GiB total, 158.772 GiB free.

D: is FIXED (NTFS) - 12 GiB total, 1.203 GiB free.

E: is CDROM ()

F: is Removable

G: is Removable

H: is Removable

I: is Removable

J: is CDROM ()


==== Disabled Device Manager Items =============


==== System Restore Points ===================


RP329: 12/6/2011 9:23:59 AM - Windows Update

RP330: 12/8/2011 4:03:33 PM - Windows Update

RP331: 12/9/2011 9:23:38 AM - Windows Update

RP332: 12/13/2011 8:27:24 AM - Windows Update

RP333: 12/16/2011 3:00:36 AM - Windows Update

RP334: 12/16/2011 5:21:32 AM - Windows Update

RP335: 12/20/2011 2:38:16 AM - Windows Update

RP336: 12/23/2011 10:43:09 AM - Windows Update

RP337: 12/27/2011 4:02:30 PM - Windows Update

RP338: 12/30/2011 8:29:40 AM - Windows Update

RP339: 1/3/2012 9:08:45 AM - Windows Update

RP340: 1/6/2012 4:37:42 AM - Windows Update

RP341: 1/9/2012 3:00:25 AM - Windows Update

RP342: 1/10/2012 8:31:54 AM - Windows Update

RP343: 1/12/2012 3:00:23 AM - Windows Update

RP344: 1/13/2012 8:39:22 AM - Windows Update

RP345: 1/17/2012 4:15:21 PM - Windows Update

RP346: 1/17/2012 4:27:37 PM - Device Driver Package Install: DT Soft Ltd System devices

RP347: 1/17/2012 4:29:57 PM - Installed Rosetta Stone Version 3

RP348: 1/17/2012 5:30:49 PM - Removed Rosetta Stone Version 3

RP349: 1/17/2012 5:39:18 PM - Installed Rosetta Stone Version 3

RP350: 1/17/2012 5:51:13 PM - Removed Rosetta Stone Version 3

RP351: 1/17/2012 5:54:32 PM - Installed Rosetta Stone Version 3


==== Installed Programs ======================


Update for Microsoft Office 2007 (KB2508958)


7-Zip 9.20

ActiveCheck component for HP Active Support Library

Adobe Flash Player 10 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader 9.5.0

Adobe Shockwave Player 11.6

Apple Application Support

Apple Mobile Device Support

Apple Software Update



ATI Catalyst Install Manager



Catalyst Control Center - Branding

Catalyst Control Center Core Implementation

Catalyst Control Center Graphics Full Existing

Catalyst Control Center Graphics Full New

Catalyst Control Center Graphics Light

Catalyst Control Center Graphics Previews Common

Catalyst Control Center Graphics Previews Vista

Catalyst Control Center HydraVision Full

Catalyst Control Center InstallProxy

Catalyst Control Center Localization All



CCC Help English

Compatibility Pack for the 2007 Office system

DAEMON Tools Lite

Enhanced Multimedia Keyboard Solution


Facebook Video Calling

ffdshow [rev 2693] [2009-02-16]

Garmin Communicator Plugin

Garmin USB Drivers

Hardware Diagnostic Tools

HP Active Support Library

HP Customer Experience Enhancements

HP Demo

HP Games

HP MediaSmart DVD

HP MediaSmart Music/Photo/Video

HP MediaSmart SmartMenu

HP Picasso Media Center Add-In

HP Recovery Manager RSS

HP Total Care Setup

HP Update

HPAsset component for HP Active Support Library



Java Auto Updater

Java 6 Update 24

Java 6 Update 7

Juno Preloader

League of Legends

LightScribe System Software

LightScribe Template Labeler

Logitech Vid HD

Logitech Webcam Software

LWS Facebook

LWS Gallery

LWS Help_main

LWS Launcher

LWS Motion Detection

LWS Pictures And Video

LWS Twitter

LWS Video Mask Maker

LWS VideoEffects

LWS Webcam Software

LWS WLM Plugin

LWS YouTube Plugin

Magic ISO Maker v5.5 (build 0281)

Malwarebytes Anti-Malware version

Memeo AutoBackup

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Choice Guard

Microsoft Games for Windows - LIVE Redistributable

Microsoft Live Search Toolbar

Microsoft Office 2007 Service Pack 2 (SP2)

Microsoft Office Excel MUI (English) 2007

Microsoft Office Home and Student 2007

Microsoft Office Home and Student 60 day trial

Microsoft Office OneNote MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

Microsoft XNA Framework Redistributable 3.1

Mozilla Firefox 9.0.1 (x86 en-US)


MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP2 and SOAP Toolkit 3.0

muvee Reveal

NetZero Preloader

Norton Internet Security

NVIDIA Drivers



OGA Notifier 2.0.0048.0

Pando Media Booster


PunkBuster Services


Realtek High Definition Audio Driver

Rosetta Stone Version 3

Security Update for 2007 Microsoft Office System (KB2288621)

Security Update for 2007 Microsoft Office System (KB2288931)

Security Update for 2007 Microsoft Office System (KB2345043)

Security Update for 2007 Microsoft Office System (KB2553089)

Security Update for 2007 Microsoft Office System (KB2553090)

Security Update for 2007 Microsoft Office System (KB2584063)

Security Update for 2007 Microsoft Office System (KB969559)

Security Update for 2007 Microsoft Office System (KB976321)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB979441)

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office system 2007 (972581)

Security Update for Microsoft Office system 2007 (KB974234)

Security Update for Microsoft Office Visio Viewer 2007 (KB973709)

Security Update for Microsoft Office Word 2007 (KB2344993)


Skype™ 5.5

Soft Data Fax Modem with SmartCP





System Requirements Lab

System Requirements Lab CYRI

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition

Update for Microsoft Office 2007 System (KB2539530)

Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 (KB980729)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Update Installer for WildTangent Games App

WD Diagnostics

Webroot Software

WildTangent Games App (HP Games)

Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009

Windows Live Communications Platform

Windows Live Essentials

Windows Live Movie Maker

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Upload Tool

Windows Media Player Firefox Plugin


==== Event Viewer Messages From Past Week ========


1/18/2012 4:57:56 PM, Error: atikmdag [43029] - Display is not active

1/18/2012 4:21:19 AM, Error: Microsoft-Windows-HAL [12] - The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

1/18/2012 12:00:16 AM, Error: atikmdag [52236] - CPLIB :: General - Invalid Parameter


==== End Of File ===========================

thank you for your time. i appreciate any help!!

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  • 1 month later...


Please advise if you have resolved your issues. If not, and you need guided help, do the following.

Step 1

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Step 2

To show all files:

  • Go to your Desktop
  • Double-Click the Computer icon.
  • From the menu options, Select Tools, then Folder Options.
  • Next click the View tab.
  • Locate and uncheck Hide file extensions for known file types.
  • Locate and uncheck Hide protected operating system files (Recommended).
  • Locate and click Show hidden files and folders and drives.
  • Click Apply > OK.

Step 3

Download Random's System Information Tool (RSIT) by random/random from here and save it to your desktop.

  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Step 4

Download Security Check by screen317 and save it to your Desktop: here or here

  • Run Security Check
  • Follow the onscreen instructions inside of the command window.
  • A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it!

Step 5

Close all open browsers at this point.

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Do NOT turn off the firewall

Start Internet Explorer

Using Internet Explorer browser only, go to BitDefender Quickscan website:


and click "Start Scan".

Observe your browser in case it shows a notice/message bar to allow download and installation of a tool.

Allow the download and install of qsax.cab from BitDefender. Right-click the IE info bar and select Install to install the BitDefender quick scan module.

If prompted, reply yes to allow it to run.

Press the Allow button and follow prompts.

Press the "Start Scan" once more.

You'll see the EULA in a pop-up window. Click the I accept & then the OK button

Note: The FAQ is here --> http://quickscan.bitdefender.com/faq/

and that QuickScan has no removal capability.

The site boasts a 60-second scan. Do have patience as it likely will take longer.

It may seem to stall at moments, but have patience; it will move on.

You'll see a progress bar at top right of window.

Hopefully you will see a No infections found in the bar-winddow. Press the View Log button.

The log report will show in your text editor. Save the log.

Do a Select ALL, Copy. Then paste contents into your next reply.

RE-Enable your antivirus program.

Copy & Paste contents of Log.txt & Info.txt & Checkup.txt & log from Bitdefender.

Use separate replies as needed if logs do not fit into one reply box.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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