honduranheat Posted January 18, 2012 ID:518175 Share Posted January 18, 2012 I see I am not the only one with this problem. here are the logs i was told to postDDS (Ver_2011-08-26.01) - NTFSx86Internet Explorer: 8.0.7600.16385Run by justin at 17:13:07 on 2012-01-18Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3071.2152 [GMT -5:00].AV: Webroot AntiVirus with Spy Sweeper *Enabled/Updated* {53211D91-0C31-95F2-E3A5-7661FB22889E}SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}SP: Webroot AntiVirus with Spy Sweeper *Enabled/Updated* {E840FC75-2A0B-9A7C-D915-4D1380A5C223}.============== Running Processes ===============.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exeC:\Windows\system32\svchost.exe -k RPCSSC:\Windows\system32\atiesrxx.exeC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exeC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\atieclxx.exeC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonationc:\Program Files\Common Files\LightScribe\LSSrvc.exeC:\Windows\system32\PnkBstrA.exeC:\Windows\system32\svchost.exe -k imgsvcC:\Program Files\Webroot\Security\current\plugins\antimalware\AEI.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\system32\taskhost.exeC:\Windows\system32\WUDFHost.exeC:\hp\support\hpsysdrv.exeC:\Program Files\Webroot\Security\Current\Framework\WRTray.exeC:\Program Files\Logitech\LWS\Webcam Software\LWS.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\HP\HP Software Update\hpwuschd2.exeC:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exeC:\Program Files\Logitech\Vid HD\Vid.exeC:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exeC:\Program Files\iPod\bin\iPodService.exeC:\Windows\system32\SearchIndexer.exeC:\Program Files\Windows Media Player\wmpnetwk.exeC:\Windows\System32\svchost.exe -k LocalServicePeerNetc:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Windows\System32\svchost.exe -k secsvcsC:\Program Files\Hewlett-Packard\KBD\kbd.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exec:\Program Files\MSN\Toolbar\3.0.0541.0\msntask.exeC:\Program Files\Webroot\Security\current\plugins\antimalware\SSU.EXEC:\Windows\system32\wuauclt.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SearchFilterHost.exeC:\Windows\system32\DllHost.exeC:\Windows\system32\DllHost.exeC:\Windows\system32\conhost.exe.============== Pseudo HJT Report ===============.uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndtuStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndtmDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndtmStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cndtuInternet Settings,ProxyOverride = *.localuURLSearchHooks: H - No FileBHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dllBHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dllBHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dllBHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dllTB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dllTB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No FileTB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No FileTB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No FileTB: {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No FileuRun: [ehTray.exe] "c:\windows\ehome\ehTray.exe"uRun: [sUPERAntiSpyware] "c:\program files\superantispyware\SUPERAntiSpyware.exe"uRun: [Logitech Vid] "c:\program files\logitech\vid hd\Vid.exe" -bootmodeuRun: [Facebook Update] "c:\users\justin\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserveruRun: [spotify] "c:\users\justin\appdata\roaming\spotify\Spotify.exe" /uri spotify:autostartmRun: [hpsysdrv] "c:\hp\support\hpsysdrv.exe"mRun: [KBD] "c:\program files\hewlett-packard\kbd\KbdStub.EXE"mRun: [WebrootTrayApp] "c:\program files\webroot\security\current\framework\WRTray.exe"mRun: [LWS] "c:\program files\logitech\lws\webcam software\LWS.exe" -hidemRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscriptmRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttraymRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"mRun: [<NO NAME>]mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"mRunOnce: [*WerKernelReporting] "%SYSTEMROOT%\SYSTEM32\WerFault.exe" -k -rqmPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)mPolicies-system: EnableUIADesktopToggle = 0 (0x0)mPolicies-system: PromptOnSecureDesktop = 0 (0x0)IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dllIE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLLDPF: {22E5D91F-89E6-4405-AD9C-0AF27BA6F06B} - file:///E:/components/hidinputmonitorx.ocxDPF: {36299202-09EF-4ABF-ADB9-47C599DBE778} - hxxps://www.hpwindows7upgrade.arvato.com/north_america/Endcustomer/HPProdDetect.cabDPF: {4F63D44B-6274-4D60-8AB1-CAA7116B8AF3} - file:///E:/components/A9.ocxDPF: {7030CC6C-1A88-4591-BB5A-651B9F7F0C30} - file:///E:/components/wmvhdrating.ocxDPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cabDPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cabDPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cabDPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cabTCP: DhcpNameServer = 209.18.47.61 209.18.47.62TCP: Interfaces\{C0D2E4F1-7C08-4313-92A5-4AFDF27ADF77} : DhcpNameServer = 209.18.47.61 209.18.47.62.================= FIREFOX ===================.FF - ProfilePath - c:\users\justin\appdata\roaming\mozilla\firefox\profiles\yq1psov9.default\FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dllFF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dllFF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dllFF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dllFF - plugin: c:\program files\wildtangent games\app\browserintegration\registered\0\NP_wtapp.dllFF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dllFF - plugin: c:\users\justin\appdata\local\facebook\video\skype\npFacebookVideoCalling.dll.============= SERVICES / DRIVERS ===============.R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;c:\windows\system32\drivers\dtsoftbus01.sys [2012-1-17 239168]R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]R2 {55662437-DA8C-40c0-AADA-2C816A897A49};{55662437-DA8C-40c0-AADA-2C816A897A49};c:\program files\hewlett-packard\media\dvd\000.fcl [2008-9-26 59376]R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-8-18 176128]R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-10-14 652872]R2 ssfmonm;ssfmonm;c:\windows\system32\drivers\ssfmonm.sys [2010-11-2 45584]R2 UMVPFSrv;UMVPFSrv;c:\program files\common files\logishrd\lvmvfm\UMVPFSrv.exe [2011-8-19 450848]R2 WebrootSpySweeperService;Webroot Spy Sweeper Engine;c:\program files\webroot\security\current\plugins\antimalware\AEI.exe [2010-11-2 3997912]R2 WRConsumerService;Webroot Client Service;c:\program files\webroot\security\current\framework\WRConsumerService.exe [2011-12-14 3386840]R3 CompFilter;UVCCompositeFilter;c:\windows\system32\drivers\lvbusflt.sys [2011-8-19 22176]R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-12-10 20464]R3 netr28u;RT2870 USB Extensible Wireless LAN Card Driver;c:\windows\system32\drivers\netr28u.sys [2009-5-25 734208]R3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]R3 VSTHWBS2;VSTHWBS2;c:\windows\system32\drivers\VSTBS23.SYS [2009-7-13 266752]S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072]S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-1-8 40776]S3 PCD5SRVC{BD6912E3-AC9D80E8-05040000};PCD5SRVC{BD6912E3-AC9D80E8-05040000} - PCDR Kernel Mode Service Helper Driver;c:\program files\pc-doctor for windows\pcd5srvc.pkms [2008-9-9 20640]S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-2-27 1343400].=============== Created Last 30 ================.2012-01-18 00:35:48 -------- d-----w- c:\program files\MagicISO2012-01-17 22:54:49 -------- d-----w- c:\program files\Rosetta Stone2012-01-17 21:30:19 -------- d-----w- c:\programdata\Rosetta Stone2012-01-17 21:27:35 239168 ----a-w- c:\windows\system32\drivers\dtsoftbus01.sys2012-01-17 21:27:24 -------- d-----w- c:\program files\DAEMON Tools Lite2012-01-17 21:26:14 -------- d-----w- c:\users\justin\appdata\roaming\DAEMON Tools Lite2012-01-17 21:26:09 -------- d-----w- c:\programdata\DAEMON Tools Lite2012-01-17 21:15:56 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{a4300abe-6e92-4466-bec9-d23d53c32117}\offreg.dll2012-01-17 21:15:53 6823496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{a4300abe-6e92-4466-bec9-d23d53c32117}\mpengine.dll2012-01-14 18:41:48 -------- d-----w- c:\users\justin\appdata\local\Spotify2012-01-14 18:41:40 -------- d-----w- c:\users\justin\appdata\roaming\Spotify2012-01-11 22:25:45 1288984 ----a-w- c:\windows\system32\ntdll.dll2012-01-11 22:25:44 67072 ----a-w- c:\windows\system32\packager.dll2012-01-11 22:25:43 514560 ----a-w- c:\windows\system32\qdvd.dll2012-01-11 22:25:43 1328640 ----a-w- c:\windows\system32\quartz.dll2012-01-08 05:37:18 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys2012-01-03 13:22:02 103864 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll2012-01-03 13:22:02 103864 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll2012-01-03 03:50:11 -------- d-----w- c:\program files\HP2012-01-03 03:50:06 -------- d-----w- c:\users\justin\appdata\roaming\HpUpdate2012-01-03 03:50:02 -------- d-----w- c:\windows\Hewlett-Packard2011-12-30 03:01:40 548864 ----a-w- c:\program files\mozilla firefox\msvcp80.dll2011-12-30 03:01:40 479232 ----a-w- c:\program files\mozilla firefox\msvcm80.dll2011-12-30 03:01:40 43992 ----a-w- c:\program files\mozilla firefox\mozutils.dll2011-12-30 03:01:39 626688 ----a-w- c:\program files\mozilla firefox\msvcr80.dll.==================== Find3M ====================.2011-12-10 20:24:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys2011-11-24 04:23:31 2340352 ----a-w- c:\windows\system32\win32k.sys2011-11-19 13:03:52 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl2011-11-05 04:35:50 981504 ----a-w- c:\windows\system32\wininet.dll2011-11-05 04:34:15 44544 ----a-w- c:\windows\system32\licmgr10.dll2011-11-05 04:30:11 2048 ----a-w- c:\windows\system32\tzres.dll2011-11-05 03:28:41 386048 ----a-w- c:\windows\system32\html.iec2011-11-05 02:55:38 1638912 ----a-w- c:\windows\system32\mshtml.tlb2011-10-26 04:42:38 3901808 ----a-w- c:\windows\system32\ntoskrnl.exe2011-10-26 04:42:37 3957104 ----a-w- c:\windows\system32\ntkrnlpa.exe2011-10-26 04:25:28 38912 ----a-w- c:\windows\system32\csrsrv.dll.============= FINISH: 17:15:17.62 ===============.UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.IF REQUESTED, ZIP IT UP & ATTACH IT.DDS (Ver_2011-08-26.01).Microsoft Windows 7 Home PremiumBoot Device: \Device\HarddiskVolume1Install Date: 1/31/2010 10:05:17 PMSystem Uptime: 1/18/2012 7:52:08 AM (10 hours ago).Motherboard: PEGATRON CORPORATION | | AcaciaProcessor: AMD Athlon 64 X2 Dual Core Processor 5000+ | Socket AM2 | 2600/200mhz.==== Disk Partitions =========================.C: is FIXED (NTFS) - 286 GiB total, 158.772 GiB free.D: is FIXED (NTFS) - 12 GiB total, 1.203 GiB free.E: is CDROM ()F: is RemovableG: is RemovableH: is RemovableI: is RemovableJ: is CDROM ().==== Disabled Device Manager Items =============.==== System Restore Points ===================.RP329: 12/6/2011 9:23:59 AM - Windows UpdateRP330: 12/8/2011 4:03:33 PM - Windows UpdateRP331: 12/9/2011 9:23:38 AM - Windows UpdateRP332: 12/13/2011 8:27:24 AM - Windows UpdateRP333: 12/16/2011 3:00:36 AM - Windows UpdateRP334: 12/16/2011 5:21:32 AM - Windows UpdateRP335: 12/20/2011 2:38:16 AM - Windows UpdateRP336: 12/23/2011 10:43:09 AM - Windows UpdateRP337: 12/27/2011 4:02:30 PM - Windows UpdateRP338: 12/30/2011 8:29:40 AM - Windows UpdateRP339: 1/3/2012 9:08:45 AM - Windows UpdateRP340: 1/6/2012 4:37:42 AM - Windows UpdateRP341: 1/9/2012 3:00:25 AM - Windows UpdateRP342: 1/10/2012 8:31:54 AM - Windows UpdateRP343: 1/12/2012 3:00:23 AM - Windows UpdateRP344: 1/13/2012 8:39:22 AM - Windows UpdateRP345: 1/17/2012 4:15:21 PM - Windows UpdateRP346: 1/17/2012 4:27:37 PM - Device Driver Package Install: DT Soft Ltd System devicesRP347: 1/17/2012 4:29:57 PM - Installed Rosetta Stone Version 3RP348: 1/17/2012 5:30:49 PM - Removed Rosetta Stone Version 3RP349: 1/17/2012 5:39:18 PM - Installed Rosetta Stone Version 3RP350: 1/17/2012 5:51:13 PM - Removed Rosetta Stone Version 3RP351: 1/17/2012 5:54:32 PM - Installed Rosetta Stone Version 3.==== Installed Programs ======================. Update for Microsoft Office 2007 (KB2508958)µTorrent7-Zip 9.20ActiveCheck component for HP Active Support LibraryAdobe Flash Player 10 ActiveXAdobe Flash Player 11 PluginAdobe Reader 9.5.0Adobe Shockwave Player 11.6Apple Application SupportApple Mobile Device SupportApple Software UpdateASIO4ALLATI AVIVO CodecsATI Catalyst Install ManagerBonjourCameraHelperMsiCatalyst Control Center - BrandingCatalyst Control Center Core ImplementationCatalyst Control Center Graphics Full ExistingCatalyst Control Center Graphics Full NewCatalyst Control Center Graphics LightCatalyst Control Center Graphics Previews CommonCatalyst Control Center Graphics Previews VistaCatalyst Control Center HydraVision FullCatalyst Control Center InstallProxyCatalyst Control Center Localization Allccc-core-staticccc-utilityCCC Help EnglishCompatibility Pack for the 2007 Office systemDAEMON Tools LiteEnhanced Multimedia Keyboard SolutionerLTFacebook Video Calling 1.1.0.13ffdshow [rev 2693] [2009-02-16]Garmin Communicator PluginGarmin USB DriversHardware Diagnostic ToolsHP Active Support LibraryHP Customer Experience EnhancementsHP DemoHP GamesHP MediaSmart DVDHP MediaSmart Music/Photo/VideoHP MediaSmart SmartMenuHP Picasso Media Center Add-InHP Recovery Manager RSSHP Total Care SetupHP UpdateHPAsset component for HP Active Support LibraryHydraVisioniTunesJava Auto UpdaterJava 6 Update 24Java 6 Update 7Juno PreloaderLeague of LegendsLightScribe System Software 1.14.25.1LightScribe Template LabelerLogitech Vid HDLogitech Webcam SoftwareLWS FacebookLWS GalleryLWS Help_mainLWS LauncherLWS Motion DetectionLWS Pictures And VideoLWS TwitterLWS Video Mask MakerLWS VideoEffectsLWS Webcam SoftwareLWS WLM PluginLWS YouTube PluginMagic ISO Maker v5.5 (build 0281)Malwarebytes Anti-Malware version 1.60.0.1800Memeo AutoBackupMicrosoft .NET Framework 4 Client ProfileMicrosoft Application Error ReportingMicrosoft Choice GuardMicrosoft Games for Windows - LIVE RedistributableMicrosoft Live Search ToolbarMicrosoft Office 2007 Service Pack 2 (SP2)Microsoft Office Excel MUI (English) 2007Microsoft Office Home and Student 2007Microsoft Office Home and Student 60 day trialMicrosoft Office OneNote MUI (English) 2007Microsoft Office PowerPoint MUI (English) 2007Microsoft Office PowerPoint Viewer 2007 (English)Microsoft Office Proof (English) 2007Microsoft Office Proof (French) 2007Microsoft Office Proof (Spanish) 2007Microsoft Office Proofing (English) 2007Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)Microsoft Office Shared MUI (English) 2007Microsoft Office Shared Setup Metadata MUI (English) 2007Microsoft Office Word MUI (English) 2007Microsoft SilverlightMicrosoft SQL Server 2005 Compact Edition [ENU]Microsoft Visual C++ 2005 RedistributableMicrosoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161Microsoft WorksMicrosoft XNA Framework Redistributable 3.1Mozilla Firefox 9.0.1 (x86 en-US)MSVCRTMSXML 4.0 SP2 (KB954430)MSXML 4.0 SP2 (KB973688)MSXML 4.0 SP2 and SOAP Toolkit 3.0muvee RevealNetZero PreloaderNorton Internet SecurityNVIDIA DriversNVIDIA PhysXOblivionOGA Notifier 2.0.0048.0Pando Media BoosterPictureMoverPunkBuster ServicesQuickTimeRealtek High Definition Audio DriverRosetta Stone Version 3Security Update for 2007 Microsoft Office System (KB2288621)Security Update for 2007 Microsoft Office System (KB2288931)Security Update for 2007 Microsoft Office System (KB2345043)Security Update for 2007 Microsoft Office System (KB2553089)Security Update for 2007 Microsoft Office System (KB2553090)Security Update for 2007 Microsoft Office System (KB2584063)Security Update for 2007 Microsoft Office System (KB969559)Security Update for 2007 Microsoft Office System (KB976321)Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit EditionSecurity Update for Microsoft Office InfoPath 2007 (KB979441)Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit EditionSecurity Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit EditionSecurity Update for Microsoft Office system 2007 (972581)Security Update for Microsoft Office system 2007 (KB974234)Security Update for Microsoft Office Visio Viewer 2007 (KB973709)Security Update for Microsoft Office Word 2007 (KB2344993)SkinsSkype™ 5.5Soft Data Fax Modem with SmartCPSpotifySteamSUPERAntiSpywareswMSMSystem Requirements LabSystem Requirements Lab CYRIUpdate for 2007 Microsoft Office System (KB967642)Update for Microsoft .NET Framework 4 Client Profile (KB2468871)Update for Microsoft .NET Framework 4 Client Profile (KB2533523)Update for Microsoft Office 2007 Help for Common Features (KB963673)Update for Microsoft Office 2007 suites (KB2596651) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2596789) 32-Bit EditionUpdate for Microsoft Office 2007 System (KB2539530)Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit EditionUpdate for Microsoft Office Excel 2007 Help (KB963678)Update for Microsoft Office OneNote 2007 (KB980729)Update for Microsoft Office OneNote 2007 Help (KB963670)Update for Microsoft Office Powerpoint 2007 Help (KB963669)Update for Microsoft Office Script Editor Help (KB963671)Update for Microsoft Office Word 2007 Help (KB963665)Update Installer for WildTangent Games AppWD DiagnosticsWebroot SoftwareWildTangent Games App (HP Games)Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)Windows Live Communications PlatformWindows Live EssentialsWindows Live Movie MakerWindows Live Photo GalleryWindows Live Sign-in AssistantWindows Live SyncWindows Live Upload ToolWindows Media Player Firefox Plugin.==== Event Viewer Messages From Past Week ========.1/18/2012 4:57:56 PM, Error: atikmdag [43029] - Display is not active1/18/2012 4:21:19 AM, Error: Microsoft-Windows-HAL [12] - The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.1/18/2012 12:00:16 AM, Error: atikmdag [52236] - CPLIB :: General - Invalid Parameter.==== End Of File ===========================thank you for your time. i appreciate any help!! Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 3, 2012 ID:532385 Share Posted March 3, 2012 Hello,Please advise if you have resolved your issues. If not, and you need guided help, do the following.Step 11. Go >> Here << and download ERUNT(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)2. Install ERUNT by following the prompts(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)3. Start ERUNT(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)4. Choose a location for the backup(the default location is C:\WINDOWS\ERDNT which is acceptable).5. Make sure that at least the first two check boxes are ticked6. Press OK7. Press YES to create the folder.Step 2To show all files:Go to your DesktopDouble-Click the Computer icon. From the menu options, Select Tools, then Folder Options. Next click the View tab. Locate and uncheck Hide file extensions for known file types. Locate and uncheck Hide protected operating system files (Recommended). Locate and click Show hidden files and folders and drives. Click Apply > OK. Step 3Download Random's System Information Tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)Step 4Download Security Check by screen317 and save it to your Desktop: here or hereRun Security Check Follow the onscreen instructions inside of the command window.A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it!Step 5Close all open browsers at this point.Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our toolsFor directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware ProgramsDo NOT turn off the firewallStart Internet ExplorerUsing Internet Explorer browser only, go to BitDefender Quickscan website:http://quickscan.bitdefender.comand click "Start Scan".Observe your browser in case it shows a notice/message bar to allow download and installation of a tool.Allow the download and install of qsax.cab from BitDefender. Right-click the IE info bar and select Install to install the BitDefender quick scan module.If prompted, reply yes to allow it to run.Press the Allow button and follow prompts.Press the "Start Scan" once more.You'll see the EULA in a pop-up window. Click the I accept & then the OK buttonNote: The FAQ is here --> http://quickscan.bitdefender.com/faq/and that QuickScan has no removal capability.The site boasts a 60-second scan. Do have patience as it likely will take longer.It may seem to stall at moments, but have patience; it will move on.You'll see a progress bar at top right of window.Hopefully you will see a No infections found in the bar-winddow. Press the View Log button.The log report will show in your text editor. Save the log.Do a Select ALL, Copy. Then paste contents into your next reply.RE-Enable your antivirus program.Copy & Paste contents of Log.txt & Info.txt & Checkup.txt & log from Bitdefender.Use separate replies as needed if logs do not fit into one reply box. Link to post Share on other sites More sharing options...
Maurice Naggar Posted March 6, 2012 ID:533045 Share Posted March 6, 2012 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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