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help! Trojan.Downloader broke MBAM

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Using Malwarebytes AM 1.33 in quick scan mode. The program completed the scan and detected trojan.downloader on my system. It was the only item identified during the scan.

I clicked the button to remove selected items and the program became unresponsive and Windows (vista-32 SP1) shut it down. Ever since then MBAM continues to scan successfully and has identified the same 12 Adware.Agent files whether in quick scan or full scan modes and when I click to remove selected items, the program reports that it has stopped working and windows shuts it down with the following entry in the Windows Application Log;

Log Name: Application

Source: Application Error

Date: 1/28/2009 11:11:03 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic


Faulting application mbam.exe, version, time stamp 0x496e62ee, faulting module unknown, version, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x6d782e30, process id 0x16e8, application start time 0x01c9816221a975ec.

I have uninstalled and reinstalled the application and also ran it in safe mode and it consistently faults when attempting to clean what it found.

So I'm first of all hoping for some advice how to repair MBAM, and second, how to verify whether or not it was successful removing trojan.downloader

Thanks in advance for your comments!

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  • Root Admin

Hello and Welcome to Malwarebytes.org

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
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