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computer freezing after vanquishing System Check


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Win XP Pro, SP3, a little overdue for Win Update tho MS Security Essentials is & Malwarebytes (paid and registered) up to date. (Thank heaven for this little MacBook I'm on right now.)

I spent all day yesterday defeating System Check. I was troubleshooting browser re-directs and made some headway. But I thought it best to re-boot before posting a couple of last questions here. My mouse and keyboard froze up.

The computer seemed to churn a long time, and I noticed a light on one USB device. So I removed *all* external storage: 3 USB + DVD.

I tried safe mode with networking. No good and no networking.

I went into BIOS and the keyboard was fine and the warnings about mouse & keyboard detection were on.

Reboot. I tried last good config and that was okay. Whew! So I tried RKill before rerunning Malwarebytes. I had just updated Malwarebytes but RKill had been essential to getting to Malwarebytes yesterday. But after running RKill, froze up again, and I fear that windows thinks that this is "last good config" because it's frozen when I choose last good config. now.

I tried Safe Mode with command prompt but mouse and keyboard frozen.

If I can get any functionality, I'll try Malwarebytes again without RKill. But I'm losing hope.

Before all hell broke loose yesterday, I had backed up the whole drive and run MS Security essentials over night. In fact my backups of various kinds have saved me a couple of times today. But I fear using the whole-drive backup (mirror?) for anything significant because I assume it must have uncountable rogues. (This epidemic broke out very quickly.)

Both MS Internet Security and Malwarebytes are up to date as of this a.m. and I'm diligent about backing up. The one thing I'm not diligent about is recovery disks because, for some reason, I couldn't accomplish what was needed some time in the distant past. Ditto for Sys Restore, by the way. One time I tried restoring and it said it couldn't (that was a hard drive failure and had nothing to do with any malicious software). Happily, I had the drive backup and only cosmetic things were missing. FYI: This MacBook can get into the Win machine but I only set it up to share one directory. It was for the MacBook user more than it was for me. But now I'm thinking twice about that.

Whatever shall I do? I miss DOS.

Thank you so very much for anything you can tell me. This is just killing my workflow.

Jeanne

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Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

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OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

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OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home)

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site here (http://www.malwarebytes.org/premium-support.php)

Please be patient, someone will assist you as soon as possible.

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