Problems updating to 1.60

[rej727]

Forgive me if this question has come up before. I tried searching through the forums, and couldn't find this same issue posted by anybody.

i have the paid version of Malwarebytes.

When I try to update to Malwarebytes 1.60, the program downloads, and then I get an error message that says:

Internal Error: Failed to expand shell folder constant "userappdata"

Then it rolls back the changes, and tells me to correct the problem and try the update again. I've tried to look, and I can't even find a folder entitled userappdata.

I'm running a 32 bit version of Vista, and I use ESET Nodvirus as my antivirus software. I don't know if that is causing a conflict.

My current version of Malwarebytes continues to update, and I've run full system scans and have not found any malware.

I tried booting the computer into Safemode with networking, and it gave me the same update error for Malwarebytes.

Fortunately, I have a new computer coming next week, so if the problem is related to this specific computer, it won't bother me too much since this one will be a backup machine. But I would like to get this issue fixed, so that I know that any data I transfer to my new computer is safe from any infections.

I apologize for any stupidity in the above post, but I am not very computer literate.

Thank you in advance for any help.

Rick

[daledoc1]

Hello and welcome:

Please see the Possible Updating Issues topic pinned to this forum.

The steps described there for a clean reinstall -- if followed exactly -- have resolved most issues for most users, especially those NOT using ZoneAlarm Free and those who are not already infected.

Please let us know how it works for you.

Thanks!

daledoc1

[rej727]

Thank you for the reply. I tried running Mbamclean, and then reinstalling the program, and I still get the same results. I then ran the DDS and here are my results. This is all a foreign language to me, so I have no clue what to do next. Thanks again for your help.

DDS Notepad

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 9.0.8112.16421

Run by Install at 14:49:20 on 2012-01-15

Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3006.1793 [GMT -6:00]

.

AV: ESET NOD32 Antivirus 4.0 *Disabled/Updated* {CB0F8167-5331-BA19-698E-64816B6801A5}

SP: ESET NOD32 Antivirus 4.0 *Disabled/Updated* {706E6083-750B-B597-533E-5FF310EF4B18}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\nvvsvc.exe

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k secsvcs

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\Olympus\DeviceDetector\DM1Service.exe

C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\rundll32.exe

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\DRIVERS\xaudio.exe

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Synaptics\SynTP\SynTPStart.exe

C:\Program Files\HP\QuickPlay\QPService.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe

C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\HP\HP Software Update\hpwuSchd2.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe

C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe

C:\WINDOWS\System32\rundll32.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Zune\ZuneLauncher.exe

C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe

C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe

C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\servicing\TrustedInstaller.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\HP\Digital Imaging\smart web printing\hpswp_clipbook.exe

c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

C:\Windows\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe

C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\svchost.exe -k SDRSVC

C:\Windows\system32\DllHost.exe

C:\Windows\system32\DllHost.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.comcast.net/

mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop

mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop

uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll

mURLSearchHooks: H - No File

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll

BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll

BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn2\YTSingleInstance.dll

BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll

TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File

EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll

uRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun

uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden

uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messen~1\YahooMessenger.exe" -quiet

uRun: [OpenDNS Updater] "c:\program files\opendns updater\OpenDNSUpdater.exe" /autostart

mRun: [synTPStart] c:\program files\synaptics\syntp\SynTPStart.exe

mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"

mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

mRun: [OnScreenDisplay] c:\program files\hewlett-packard\hp quicktouch\HPKBDAPP.exe

mRun: [uCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" update "software\cyberlink\youcam\1.0"

mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

mRun: [hpqSRMon]

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe

mRun: [WAWifiMessage] c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe

mRun: [sunJavaUpdateSched] "c:\program files\java\jre1.6.0_02\bin\jusched.exe"

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [synTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe

mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"

mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OABVAFMAUgAtAE4AMwBDAE4ARAAtAEIANgBVADYAWAAtAEgAOQBaAEMAUgAtAFgAQgBXAE4AOQAtAFAASwAzAFoATgA"&"inst=NwA2AC0ANQAxADcANAAyADUANAAxADEALQBYAE8AMwA2ACsAMQAtAFQAQgA5ACsAMgAtAE4AMQBEACsAMQAtAFAATAArADkALQBDAEkAQQA5ADAAKwAyAC0AQwBJAFAAKwAyAA"&"prod=54"&"ver=9.0.894

mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab

TCP: DhcpNameServer = 75.75.76.76 75.75.75.75

TCP: Interfaces\{A30F86A6-F0AC-4450-A5A4-167C5E411674} : DhcpNameServer = 75.75.76.76 75.75.75.75

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll

mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

.

================= FIREFOX ===================

.

FF - ProfilePath -

.

============= SERVICES / DRIVERS ===============

.

R1 ehdrv;ehdrv;c:\windows\system32\drivers\ehdrv.sys [2009-9-11 108792]

R2 ekrn;ESET Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2009-9-11 735960]

R2 epfwwfpr;epfwwfpr;c:\windows\system32\drivers\epfwwfpr.sys [2009-9-11 95896]

R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-8-13 21504]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]

.

=============== Created Last 30 ================

.

2012-01-15 20:38:36 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{6edeb69e-59ef-4529-9856-4743ca0334ea}\offreg.dll

2012-01-15 02:08:24 -------- d-----w- c:\windows\Profiles

2012-01-14 01:36:47 6823496 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{6edeb69e-59ef-4529-9856-4743ca0334ea}\mpengine.dll

2012-01-11 04:58:45 66560 ----a-w- c:\windows\system32\packager.dll

2012-01-11 04:58:41 1205064 ----a-w- c:\windows\system32\ntdll.dll

2012-01-11 04:58:38 23552 ----a-w- c:\windows\system32\mciseq.dll

2012-01-11 04:58:38 189952 ----a-w- c:\windows\system32\winmm.dll

2012-01-11 04:58:34 376320 ----a-w- c:\windows\system32\winsrv.dll

2012-01-11 04:58:31 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat

2012-01-11 04:58:20 497152 ----a-w- c:\windows\system32\qdvd.dll

2012-01-11 04:58:20 1314816 ----a-w- c:\windows\system32\quartz.dll

.

==================== Find3M ====================

.

2011-11-23 13:37:27 2043904 ----a-w- c:\windows\system32\win32k.sys

2011-11-16 23:40:47 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-11-08 14:42:19 2048 ----a-w- c:\windows\system32\tzres.dll

2011-11-03 22:47:42 1798144 ----a-w- c:\windows\system32\jscript9.dll

2011-11-03 22:40:21 1427456 ----a-w- c:\windows\system32\inetcpl.cpl

2011-11-03 22:39:47 1127424 ----a-w- c:\windows\system32\wininet.dll

2011-11-03 22:31:57 2382848 ----a-w- c:\windows\system32\mshtml.tlb

2011-10-27 08:01:53 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe

2011-10-27 08:01:53 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe

2011-10-25 15:56:04 49152 ----a-w- c:\windows\system32\csrsrv.dll

.

============= FINISH: 14:50:24.70 ===============

Attach Notepad - sorry, I didn't know how to Zip it.

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft® Windows Vista™ Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 12/14/2007 1:15:55 PM

System Uptime: 1/15/2012 2:37:59 PM (0 hours ago)

.

Motherboard: Quanta | | 30D1

Processor: AMD Turion 64 X2 Mobile Technology TL-64 | Socket S1 | 2200/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 221 GiB total, 106.827 GiB free.

D: is FIXED (NTFS) - 12 GiB total, 1.294 GiB free.

E: is FIXED (FAT32) - 466 GiB total, 213.059 GiB free.

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

.

==== Installed Programs ======================

.

.

Update for Microsoft Office 2007 (KB2508958)

2007 Microsoft Office system

32 Bit HP CIO Components Installer

Activation Assistant for the 2007 Microsoft Office suites

ActiveCheck component for HP Active Support Library

Adobe Flash Player 11 ActiveX

Adobe Reader 8.1.0

Adobe Shockwave Player

Adobe Shockwave Player 11.5

AIM 6

Amazon MP3 Downloader 1.0.15

Apple Application Support

Apple Software Update

Broadcom 802.11 Wireless LAN Adapter

Cards_Calendar_OrderGift_DoMorePlugout

Compatibility Pack for the 2007 Office system

Conexant HD Audio

CyberLink YouCam

D3DX10

DVD Suite

EA Link

ESET NOD32 Antivirus

ESU for Microsoft Vista

Garmin Communicator Plugin

Garmin USB Drivers

Garmin WebUpdater

Hauppauge MCE XP/Vista Software Encoder (2.0.25149)

HDAUDIO Soft Data Fax Modem with SmartCP

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

HP Active Support Library

HP Customer Experience Enhancements

HP Doc Viewer

HP Easy Setup - Frontend

HP Help and Support

HP Photosmart Essential 2.5

HP Quick Launch Buttons 6.30 E1

HP QuickPlay 3.6

HP QuickTouch 1.00 C4

HP Smart Web Printing 4.60

HP Total Care Advisor

HP Update

HP User Guides 0088

HP Wireless Assistant

HPAsset component for HP Active Support Library

HPNetworkAssistant

HPPhotoSmartDiscLabel_PaperLabel

HPPhotoSmartDiscLabel_PrintOnDisc

HPPhotoSmartDiscLabel_Tattoo

HPPhotoSmartDiscLabelContent1

hpphotosmartdisclabelplugin

HPPhotoSmartPhotobookHolidayPack1

HPPhotoSmartPhotobookModernPack1

HPPhotoSmartPhotobookPlayfulPack1

HPPhotoSmartPhotobookScrapbookPack1

HPPhotoSmartPhotobookWebPack1

Java 6 Update 2

LabelPrint

LightScribe System Software 1.10.13.1

Mesh Runtime

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Access MUI (English) 2007

Microsoft Office Access Setup Metadata MUI (English) 2007

Microsoft Office Excel MUI (English) 2007

Microsoft Office File Validation Add-In

Microsoft Office Home and Student 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Professional Hybrid 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Works

Mozilla Firefox 8.0 (x86 en-US)

MSCU for Microsoft Vista

MSVCRT

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

muvee autoProducer 6.1

My HP Games

NetWaiting

NVIDIA Drivers

OGA Notifier 2.0.0048.0

Olympus DSS Player

OpenDNS Updater 2.2.1

Power2Go

PowerDirector

PSSWCORE

QuickPlay SlingPlayer 0.4.4

QuickTime

RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition

Segoe UI

SmartWebPrinting

Synaptics Pointing Device Driver

TurboTax 2010

TurboTax 2010 WinPerFedFormset

TurboTax 2010 WinPerReleaseEngine

TurboTax 2010 WinPerTaxSupport

TurboTax 2010 wmniper

TurboTax 2010 wrapper

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596686) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition

Update for Microsoft Office Access 2007 Help (KB963663)

Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Outlook 2007 Help (KB963677)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Publisher 2007 Help (KB963667)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

VideoToolkit01

Viewpoint Media Player

WeatherBug Gadget

Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Yahoo! Messenger

Yahoo! Software Update

Yahoo! Toolbar

Zune

Zune Language Pack (DE)

Zune Language Pack (ES)

Zune Language Pack (FR)

Zune Language Pack (IT)

.

==== Event Viewer Messages From Past Week ========

.

1/8/2012 8:08:40 PM, Error: Server [2505] - The server could not bind to the transport \Device\NetBT_Tcpip_{A30F86A6-F0AC-4450-A5A4-167C5E411674} because another computer on the network has the same name. The server could not start.

1/8/2012 8:08:40 PM, Error: netbt [4321] - The name "INSTALL-PC :20" could not be registered on the interface with IP address 0.0.0.0. The computer with the IP address 10.0.0.3 did not allow the name to be claimed by this computer.

1/15/2012 2:50:42 PM, Error: atapi [11] - The driver detected a controller error on \Device\Ide\IdePort2.

1/15/2012 2:39:13 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom

1/15/2012 2:39:13 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

1/14/2012 8:32:37 PM, Error: Service Control Manager [7022] - The QuickPlay Background Capture Service (QBCS) service hung on starting.

1/14/2012 8:32:37 PM, Error: Service Control Manager [7001] - The QuickPlay Task Scheduler (QTS) service depends on the QuickPlay Background Capture Service (QBCS) service which failed to start because of the following error: After starting, the service hung in a start-pending state.

1/14/2012 7:51:07 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom ehdrv spldr Wanarpv6

1/14/2012 7:51:07 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

1/14/2012 7:50:56 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

1/14/2012 7:50:33 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

1/14/2012 7:50:29 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

1/14/2012 7:50:19 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

1/14/2012 7:50:09 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\System32\bcmihvsrv.dll Error Code: 21

1/12/2012 8:50:45 PM, Error: PlugPlayManager [12] - The device 'MATSHITA DVD-RAM UJ-861H ATA Device' (IDE\CdRomMATSHITA_DVD-RAM_UJ-861H________________1.50____\5&15fb8ba2&0&0.0.0) disappeared from the system without first being prepared for removal.

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[daledoc1]

Thanks for the update.

As I'm not qualified to review your DDS logs (I am just a home user), we'll need to wait for one of the pros.

Thanks for your patience!

daledoc1