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"system check" malware/virus - Malwarebytes removed it, but Im still crippled... can you help?


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Hello all,

I'm battling an issue... and I've hit a brick wall.

Last night I was infected with a nasty little malware "system check". I was bombarded with error msgs. such as Files Indexation Process Failed, Windows – Delayed Write Failed and many more. In addition, all my desktop icons, files and shortcuts dissapeared. All program folders in my start menu were gone, and task manager was even disabled. The only program open, was one that popped up "System check" disguised as a windows application in which seemed to detect my new issue, and offer a solution, should I pay for and download the upgraded version of the program. Does anyone actually fall for this crap?

Anyway, I managed to get task manager back, and manually opened Malwarebytes. It seems to have removed the malware, as all of the error msgs are gone. After much research, I found 3 things to get me back to normal: RKill, UnHide, and TDSsKiller.

Here is where I need help:

1.

My desktop shortcuts and icons seem to be back and functional. The program folders are back in my start menu...but all the folders are empty?! I can open programs through desktop shortcuts and opening files. Is there something I can download and run that will fix that? I've seen posts about combofix, but many warn not to run it unsupervised as it may do more harm than good. Plus, it doesn't sound like it is applicable to my issue.

2.

Malwarebytes seems to have removed the bug, but there is stil a desktop shortcut, quick launch icon and a program folder in the start menu(ofcourse, the only program folder not reading empty). I ran malware bytes again, Spybot seek and destroy and did a full scan with Avast and nothing comes up. I know I could simply delete this items... but is their presence a sign that Im not completely rid of this monster? Is it laying dormant waiting to pop up again?

If anyone knows what Im going through and could help.... I would be VERY greatfull!

Thank you

Mark

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Hello and welcome to Malwarebytes

It is quite possible that part of the infection is still causing these errors, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here (http://www.malwarebytes.org/forums/index.php?showtopic=9573), skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home)

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site here (http://www.malwarebytes.org/premium-support.php)

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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