desktop hijack.

[ofnep]

a relative of mine has been infected with a malware. and it basically has locked down his pc. the malware poses itself as a message from SCOTLAND YARD/strathclyde police saying the pc has been spamming and contains illegal files, it asks for payment of £100 within 48 hrs of receiving the message payable via UKASH and PAYSAFE. UKASH has acknowledged the existence of similar scam My link .

The problem is i could've fixed that using a live disk,recovery disk or similar method. BUT I am at uni and I have exams going on, also he is not a very good with computer(hence he got infected ). has any one come across a similar malware ,any easy fix, or ways remotely access his pc?

[ofnep]

After few minutes of googling i found the virus to be very similar to UKAsh virus and there seem to be alot of (easy)ways to get rid of it. Hopefully they will work.

[Firefox]

Hello and welcome to Malwarebytes

Sorry to hear about the infection, the sure way to get it fixed is below....

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

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[ofnep]

thanks for the reply, sorry for posting in the wrong section.

he'll will contact me tomorrow to solve this issue,hopefully it will get fixed. if not I'll make sure that I post in the correct section.

mod's can delete or move this thread,

thanks again.

[Firefox]

Your welcome and no need to apologize, happy to have helped, how you get it fixed up.

[ofnep]

Your welcome and no need to apologize, happy to have helped, how you get it fixed up.

It was a pretty lame virus. it had not even changed the 'shell' registry properly. killing few exe on safe mode and deleting the file(deleted the whole download folder ) seemed to do the trick. now he is doing a full scan (with malwarebites). these malware coders are not trying hard enough these days .

[Firefox]

Thats great news, and seems like you got a good hand on it now, should you need further assistance don't hesitate to post.