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Updating Issue with ESET v4

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I've read a few threads and see there's a problem with updating the latest version of MB, which seemed to be linked with Zone Alarms and AVAST.

I've had several customers report problems whereby on a reboot a message appears saying "MB service was terminated unexpectedly..." and the MB protection is inactive (with no "M" icon in the taskbar).

ALL PCs are ONLY running MB with ESET Smart Security V4 (Home Edition) with all of the listed MB files added as exclusions within the ESET setup, as recommended on this forum.

The PCs run either XP SP3 or W7.

This error started happening at the time of the release of MB v, suggesting it's related to this update, since this error has never occurred before.

Manually running the v installer (without the need to run the cleaner) solved the problem on all PCs except one (today) which pointed to mbamcore.dll (ver. as a problem.

The text file the error message generated in the user\local\temp folder is attached (aeba_appcompat.txt).

Looks like this updating error is not confined to the ZA and AVAST software, any ideas welcome.


MB reseller


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Hello and :welcome:

As you statements seems to indicate you are a business.... please see below.

As a licensed reseller, affiliate, corporate\business, non-profit or government user or tech shop, your current inquiry is eligible for Malwarebytes’ Corporate support. To qualify for business support services, you MUST HAVE a valid annual subscription and able to provide the following information for verification purposes.

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

To contact our Corporate Support Team, please send an email with the above requested information to the following address:

corporate-support@malwarebytes.org or by going to the Malwarebytes Commercial Support site Right HERE

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