Scheduler not working

[theghost808]

The scheduler is not working. it wont auto update or do any of my scheduled scans. Im running Vista 64 bit service pack 2. It just started today manually scanning and updating work fine just the scheduler doesnt start any of these tasks. I have run the mbam-clean.exe and done all the other steps ive seen on here.

[daledoc1]

Hello and welcome to MBAM, theghost808:

Until an expert arrives, a couple of questions:

1) Are you running from a standard user account, or an administrator account on the computer?

2) Did you recently update to the new version (1.6.0.1800)?

3) If so, did you reboot the computer after upgrading?

4) What AV and firewall software are you running (not only the brand/name, but also the version number)?

5) I assume you are running MBAM PRO, not the free version, right?

You might find some useful info in this tutorial:

How To Use The New Scheduler (it's not really "new" any longer, but the basic instructions remain the same )

HTH to get you started on proper scheduler behavior,

daledoc1

[theghost808]

1) Administrator

2)That is my version number but its been a week or 2 since i updated to it (schedule was working after update)

3)Yes

4) AVG 2012.0.1901 Free edition and Windows firewall

5)Yes MBAM PRO

They are scheduled right as it worked yesterday and I haven't changed the ones that worked yesterday at all

[daledoc1]

Thanks for the info.

That does sound a bit peculiar, especially if it was working before.

There have been a couple of folks with odd scheduler issues, but not many.

The only thing that comes to mind -- as a home user -- is to be sure you have set the reciprocal exclusions between MBAM and AVG.

These instructions haven't yet been updated for AVG 2012, but I assume it's a similar process.

You might want to go so far as to try the clean reinstall (with mbam-clean, pausing AVG during the MBAM install, and the necessary reboots) for good measure.

If this doesn't work, then perhaps it might be something in your computer's power settings, perhaps (sleep or hibernation)?

We'll need to wait for someone more expert to weigh in, if the following steps don't resolve the issue.

Here are the exclusions steps:

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 in Windows Vista and Windows 7:

1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
   
2. Click on Tools at the top and select Advanced settings...
   
3. Click on Excluded Items under Resident Shield
   
4. Click on the Add Path button on the right
   
5. Click on the + next to Computer in the Browse For Folder window
   
6. Click on the + next to your system drive (usually C:)
   
7. Click on the + next to Program Files Note: This should be Program Files (x86) for 64 bit Windows versions.
   
8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
   
9. Click on the Add Path button on the right
   
10. Click on the + next to Computer in the Browse For Folder window
    
11. Click on the + next to your system drive (usually C:)
    
12. Click on the + next to ProgramData
    
13. Click once on the Malwarebytes folder so that it is highlighted and click on OK
    
14. Click on the Add File button on the right and click on Computer on the left
    
15. Double-click on your system drive (usually C:)
    
16. Double-click on Windows
    
17. Scroll to the right until you find the System32 folder and double-click on it
    
18. Double-click on the drivers folder
    
19. Scroll to the right until you find mbam.sys and double-click on it
    
20. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it Note: This will be C:\Windows\SysWOW64\drivers for 64 bit Windows versions.
    
21. Click on the Apply button at the bottom of the program window and then click on OK
    
22. Close the AVG window
    

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

[theghost808]

Tried that still nothing. Its only the built in scheduler if i set it up with windows scheduler it works if i do it manually it works.

[theghost808]

Well cant seem to find an edit button on here so excuse the double post

Problem seems to have fixed itself no idea what was the cause or what fixed it however.

[daledoc1]

Thanks for posting back to let us know.

Glad it's working.

Probably would be a good idea to set those exclusions between MBAM and AVG, in order to optimize system performance.

Let us know if you need anything else.

Best regards,

daledoc1

[Mainard]

Hello theghost808,

Where you experiencing scheduled items not starting on the time you set for them?

With 1.60 scheduled updates and scans now occur within 15 minutes of the scheduled item (up to 15 minutes before and up to 15 minutes after the time set for scheduled tasks).

Did you modify anything in regards to your security software for your fix to occur?

Thank you.