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XP Internet Security 2012 has my wife's computer

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I can't go to dds.screen or dds.attch on my wife's computer - XP Internet Security 2012 has it locked down and I can't access the internet - and have precious little else I can do on it. Can you give me guidance as to how to get around that issue? Running Windows XP.

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As suggested, I've opened in safe mode, went to dds.com and have the following files to report:



DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK

Internet Explorer: 8.0.6001.18702

Run by Administrator at 16:20:15 on 2012-01-07

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3327.2974 [GMT -5:00]



============== Running Processes ===============


C:\WINDOWS\system32\svchost -k DcomLaunch


C:\WINDOWS\system32\svchost.exe -k netsvcs





C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe


============== Pseudo HJT Report ===============


mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll

BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_08\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll

BHO: Ask Toolbar BHO: {f0d4b231-da4b-4daf-81e4-dfee4931a4aa} - c:\program files\asksbar\bar\1.bin\ASKSBAR.DLL

BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll

BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

TB: Ask Toolbar: {f0d4b239-da4b-4daf-81e4-dfee4931a4aa} - c:\program files\asksbar\bar\1.bin\ASKSBAR.DLL

TB: @c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\5.0.1449.0\npwinext.dll

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [sunJavaUpdateSched] "c:\program files\java\jre1.5.0_08\bin\jusched.exe"

mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [KBD] c:\hp\kbd\KBD.EXE

mRun: [updateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r

mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE

mRun: [VTTimer] VTTimer.exe

mRun: [siSPower] Rundll32.exe SiSPower.dll,ModeAgent

mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe

mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb04.exe

mRun: [AlcxMonitor] ALCXMNTR.EXE

mRun: [bJCFD] c:\program files\broadjump\client foundation\CFD.exe

mRun: [iomega Startup Options] c:\program files\iomega\common\ImgStart.exe

mRun: [iomega Drive Icons] c:\program files\iomega\driveicons\ImgIcon.exe

mRun: [tgcmd] "c:\program files\support.com\bellsouth\hcenter.exe" /starthidden /tgcmdwrapper

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [nwiz] nwiz.exe /install

mRun: [EM_EXEC] c:\progra~1\logitech\mousew~1\system\EM_EXEC.EXE

mRun: [iSUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup

mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [PS2] c:\windows\system32\ps2.exe

mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [AutoTBar] c:\program files\hp\digital imaging\bin\AUTOTBAR.EXE


mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide

mRun: [bing Bar] "c:\program files\msn toolbar\platform\5.0.1449.0\mswinext.exe"

mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume

mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\checkc~1.lnk - c:\program files\babylock\platform\CheckCWupdate.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\eventp~1.lnk - c:\sierra\planner\PLNRnote.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\desktop messenger\8876480\program\LDMConf.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\scanne~1.lnk - c:\program files\scansuite\SDetect.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\309731\program\Updates from HP.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\willow~1.lnk - c:\program files\willowrd\WillowRd.exe

IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}

IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\inetrepl.dll

IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\inetrepl.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_08-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0008-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_08-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_08-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer =

TCP: Interfaces\{9A823C44-4287-40DD-ABAD-2138762FBC47} : DhcpNameServer =

TCP: Interfaces\{C94C180A-8F80-422D-852D-B39F10D39846} : DhcpNameServer =

TCP: Interfaces\{DC2E8C5D-F3FE-41ED-86A6-9AA29379F282} : DhcpNameServer =

Handler: mctp - {d7b95390-b1c5-11d0-b111-0080c712fe82} - c:\program files\microsoft activesync\aatp.dll

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

WinCE Filter: image/bmp - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll

WinCE Filter: image/gif - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll

WinCE Filter: image/jpeg - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll

WinCE Filter: image/xbm - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\cenetflt.dll

WinCE Filter: text/asp - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\cenetflt.dll

WinCE Filter: text/html - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\cenetflt.dll

Notify: AtiExtEvent - Ati2evxx.dll

Notify: GoToAssist - c:\program files\citrix\gotoassist\508\G2AWinLogon.dll

Notify: igfxcui - igfxsrvc.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

mASetup: {3E252EDB-F90D-40D4-B701-19FF06D71018} - MSIEXEC /i {3E252EDB-F90D-40D4-B701-19FF06D71018} REINSTALL="Advertised1" REINSTALLMODE=u SETDEFAULTS="1" IGNORE_FTDI="1" /qn /quiet


============= SERVICES / DRIVERS ===============


R0 ALLOW-IO;ALLOW-IO;c:\windows\system32\drivers\ALLOW-IO.SYS [2007-4-12 6016]

R0 EUBAKUP;EUBAKUP;c:\windows\system32\drivers\eubakup.sys [2009-12-30 26248]

R0 EUFS;EUFS;c:\windows\system32\drivers\eufs.sys [2009-12-30 20616]

R3 EuDisk;EASEUS Disk Enumerator;c:\windows\system32\drivers\EuDisk.sys [2009-12-30 122504]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-9-4 136176]

S2 hasplms;HASP License Manager;c:\windows\system32\hasplms.exe -run --> c:\windows\system32\hasplms.exe -run [?]

S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-1-7 652872]

S2 UniversalCommunicationServer;Universal Communication Server;c:\program files\bernina\ucs\UniversalCommunicationServer.exe [2011-3-12 90112]

S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2010-6-1 1684736]

S3 CBUSB;MARX CryptoTech LP;c:\windows\system32\drivers\CBUSB.sys [2010-5-17 45136]

S3 Dot4Usb HPH09;Dot4Usb HPH09;c:\windows\system32\drivers\hphius09.sys [2007-5-15 18864]

S3 EUDSKACS;EUDSKACS;c:\windows\system32\drivers\eudskacs.sys [2009-12-30 14216]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-9-4 136176]

S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-1-7 20464]

S3 scsiscan;SCSI Scanner Driver;c:\windows\system32\drivers\scsiscan.sys [2008-3-9 11520]


=============== Created Last 30 ================


2012-01-07 21:07:29 -------- d-----w- c:\documents and settings\administrator\application data\Malwarebytes

2012-01-07 21:06:54 20464 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-01-07 21:06:54 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2012-01-07 21:04:01 -------- d-sh--w- c:\documents and settings\administrator\PrivacIE

2011-12-14 16:38:46 -------- d-----w- C:\MyDocuments


==================== Find3M ====================


2011-11-18 15:53:46 848 --sha-w- c:\documents and settings\all users\application data\KGyGaAvL.sys


============= FINISH: 16:21:04.75 ===============






DDS (Ver_2011-08-26.01)


Microsoft Windows XP Home Edition

Boot Device: \Device\HarddiskVolume2

Install Date: 3/9/2008 10:59:50 PM

System Uptime: 1/7/2012 4:02:28 PM (0 hours ago)


Motherboard: MICRO-STAR INTERNATIONAL CO.,LTD | | 785GM-E51 (MS-7596)

Processor: AMD Athlon II X4 630 Processor | CPU1 | 2800/200mhz


==== Disk Partitions =========================


A: is Removable

C: is FIXED (NTFS) - 224 GiB total, 194.547 GiB free.

D: is FIXED (FAT32) - 9 GiB total, 3.878 GiB free.

E: is CDROM ()

F: is CDROM ()

G: is Removable


==== Disabled Device Manager Items =============


==== System Restore Points ===================


RP1337: 10/10/2011 10:23:01 AM - System Checkpoint

RP1338: 10/11/2011 11:10:52 AM - System Checkpoint

RP1339: 10/12/2011 12:15:06 PM - System Checkpoint

RP1340: 10/13/2011 12:42:37 PM - System Checkpoint

RP1341: 10/14/2011 1:31:36 PM - System Checkpoint

RP1342: 10/15/2011 4:10:01 PM - System Checkpoint

RP1343: 10/16/2011 4:26:16 PM - System Checkpoint

RP1344: 10/17/2011 4:58:19 PM - System Checkpoint

RP1345: 10/23/2011 2:34:46 PM - System Checkpoint

RP1346: 10/25/2011 11:24:04 AM - System Checkpoint

RP1347: 10/26/2011 4:25:02 PM - System Checkpoint

RP1348: 10/27/2011 6:24:06 PM - System Checkpoint

RP1349: 10/28/2011 6:41:47 PM - System Checkpoint

RP1350: 10/29/2011 6:55:21 PM - System Checkpoint

RP1351: 10/30/2011 7:41:49 PM - System Checkpoint

RP1352: 10/31/2011 8:41:47 PM - System Checkpoint

RP1353: 11/1/2011 9:41:47 PM - System Checkpoint

RP1354: 11/3/2011 2:55:24 AM - System Checkpoint

RP1355: 11/4/2011 1:25:05 PM - System Checkpoint

RP1356: 11/5/2011 7:09:53 PM - System Checkpoint

RP1357: 11/7/2011 7:30:39 AM - System Checkpoint

RP1358: 11/8/2011 9:34:17 AM - System Checkpoint

RP1359: 11/9/2011 10:13:03 AM - System Checkpoint

RP1360: 11/10/2011 10:24:06 AM - System Checkpoint

RP1361: 11/11/2011 4:54:59 PM - System Checkpoint

RP1362: 11/12/2011 5:03:12 PM - System Checkpoint

RP1363: 11/13/2011 5:43:42 PM - System Checkpoint

RP1364: 11/14/2011 5:52:17 PM - System Checkpoint

RP1365: 11/15/2011 6:05:04 PM - System Checkpoint

RP1366: 11/16/2011 6:11:35 PM - System Checkpoint

RP1367: 11/17/2011 6:39:36 PM - System Checkpoint

RP1368: 11/18/2011 6:54:06 PM - System Checkpoint

RP1369: 11/19/2011 7:54:05 PM - System Checkpoint

RP1370: 11/20/2011 8:35:28 PM - System Checkpoint

RP1371: 11/22/2011 2:03:42 AM - System Checkpoint

RP1372: 11/23/2011 2:33:38 AM - System Checkpoint

RP1373: 11/24/2011 4:16:40 AM - System Checkpoint

RP1374: 11/25/2011 11:41:12 AM - System Checkpoint

RP1375: 11/26/2011 12:14:34 PM - System Checkpoint

RP1376: 11/27/2011 4:37:37 PM - System Checkpoint

RP1377: 11/28/2011 4:47:01 PM - System Checkpoint

RP1378: 11/29/2011 4:48:44 PM - System Checkpoint

RP1379: 11/30/2011 4:50:15 PM - System Checkpoint

RP1380: 12/1/2011 5:49:10 PM - System Checkpoint

RP1381: 12/2/2011 6:18:54 PM - System Checkpoint

RP1382: 12/3/2011 7:28:54 PM - System Checkpoint

RP1383: 12/4/2011 8:10:01 PM - System Checkpoint

RP1384: 12/5/2011 9:27:12 PM - System Checkpoint

RP1385: 12/6/2011 10:50:43 PM - System Checkpoint

RP1386: 12/7/2011 10:54:05 PM - System Checkpoint

RP1387: 12/8/2011 9:49:36 PM - Printer Driver HP Photosmart C309a series fax Installed

RP1388: 12/9/2011 10:53:10 PM - System Checkpoint

RP1389: 12/11/2011 2:29:40 PM - System Checkpoint

RP1390: 12/12/2011 2:59:35 PM - System Checkpoint

RP1391: 12/13/2011 3:59:35 PM - System Checkpoint

RP1392: 12/14/2011 5:21:04 PM - System Checkpoint

RP1393: 12/15/2011 5:59:38 PM - System Checkpoint

RP1394: 12/16/2011 6:07:14 PM - System Checkpoint

RP1395: 12/17/2011 7:48:27 PM - System Checkpoint

RP1396: 12/18/2011 8:48:37 PM - System Checkpoint

RP1397: 12/19/2011 11:40:34 PM - System Checkpoint

RP1398: 12/20/2011 11:44:12 PM - System Checkpoint

RP1399: 12/21/2011 11:44:15 PM - System Checkpoint

RP1400: 12/27/2011 12:34:01 PM - System Checkpoint

RP1401: 12/28/2011 1:32:52 PM - System Checkpoint

RP1402: 12/29/2011 1:32:56 PM - System Checkpoint

RP1403: 12/30/2011 8:30:26 PM - System Checkpoint

RP1404: 12/31/2011 8:33:17 PM - System Checkpoint

RP1405: 1/1/2012 9:33:16 PM - System Checkpoint

RP1406: 1/2/2012 10:33:16 PM - System Checkpoint

RP1407: 1/3/2012 11:33:16 PM - System Checkpoint


==== Installed Programs ======================



155 Edging Excellence

157 Starlight Season

164 Royal Bloom

166 Vintage Lace

32 Bit HP CIO Components Installer

360 Sheer Cutwork

68 Beautiful Baltimore

75 Cross Stitch Border

81 Endless Romance

Adobe Acrobat 4.0, 5.0

Adobe AIR

Adobe Flash Player 10 ActiveX

Adobe Reader X (10.1.1)

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Ask Toolbar

AT&T Self Support Tool

ATI Display Driver

BabyLock Sampler Pack

BellSouth FastAccess DSL Help Center


Bernina CutWork

BERNINA Embroidery Software 6.0G

BERNINA Universal Communication Server

Bing Bar

Bing Bar Platform


BroadJump Client Foundation



Camera Support

Celestial Garden Quilt Book Collection

CorelDRAW Essentials 4

CorelDRAW Essentials 4 - Content

CorelDRAW Essentials 4 - Draw

CorelDRAW Essentials 4 - Extra Content

CorelDRAW Essentials 4 - Filters

CorelDRAW Essentials 4 - ICA

CorelDRAW Essentials 4 - IPM - VBA

CorelDRAW Essentials 4 - Lang EN

CorelDRAW Essentials 4 - PHOTO-PAINT

CorelDRAW Essentials 4 - VBA

Designer's Gallery ColorWorks

Designer's Gallery CustomWorks

Designer's Gallery SizeWorks

Designer's Gallery Studio III Version 3.12

Designer's Gallery StudioPlus

Designer SE Sampler





Drivers Install For Linksys Easylink Advisor

EASEUS Todo Backup 1.1

Ec On Pc V3.0

Embroidery Collection #4

Embroidery Machine Communication Software 8.2

Embroidery Software

Event Planner


Foundation Factory 2

Google Chrome

Google Earth Plug-in

Google Update Helper



Hallmark Card Studio 2

Handmark® YAHTZEE® for Palm OS

Help and Support Additions

Hotfix for Windows XP (KB952287)

HP Customer Participation Program 13.0

HP Document Manager 1.0

HP Imaging Device Functions 13.0

HP Organize

HP Photosmart C309a All-In-One Driver Software 13.0 Rel .5

HP Photosmart Essential 3.5

HP Smart Web Printing 4.5

HP Software Update

HP Solution Center 13.0

HP Update










IntelliMover Data Transfer Demo

InterVideo DiscLabel

InterVideo WinDVD Creator

InterVideo WinDVD Player


ISO Recorder


J2SE Runtime Environment 5.0 Update 8

Java 2 Runtime Environment, SE v1.4.2_03


Linksys EasyLink Advisor 1.6 (0044)

LiveUpdate 2.5 (Symantec Corporation)

Logitech Desktop Messenger

Logitech MouseWare 9.42 .1

Logitech User's Guide

Logitech Vid

Logitech Webcam Software

Logitech Webcam Software Driver Package

Malwarebytes Anti-Malware version


MetaFrame Presentation Server Web Client for Win32

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Hotfix (KB928366)

Microsoft .NET Framework 2.0

Microsoft ActiveSync 3.8

Microsoft Clipart Extra

Microsoft Compression Client Pack 1.0 for Windows XP

Microsoft Default Manager

Microsoft Office 97, Professional Edition

Microsoft Plus! Digital Media Edition Installer

Microsoft Plus! Photo Story 2 LE

Microsoft Search Enhancement Pack

Microsoft Silverlight

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Works

Microtek ScanWizard

MSXML 4.0 SP2 (KB925672)

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 4.0 SP2 (KB954430)

muvee autoProducer 3.5 magicMoments - HPD


Norton Security Center

NVIDIA Drivers

OCR Software by I.R.I.S. 13.0


PC-Doctor for Windows

Pfaff creative CD 305 Asia

Pfaff creative CD 353 Cross Stitch

Pfaff creative CD 356 Beauty of Nature - Beast of pray

Pfaff creative CD 363 Fantasy Flora

Pfaff creative CD 400 M.I. Hummel © - Exploring



Python 2.2 combined Win32 extensions

Python 2.2.1

QuickBooks Pro Edition 2003


RealNetworks - Microsoft Visual C++ 2008 Runtime


REALTEK GbE & FE Ethernet PCI NIC Driver

Realtek High Definition Audio Driver

RealUpgrade 1.1

Rhapsody MP3 Download Manager

Rhapsody Player Engine


Security Update for CAPICOM (KB931906)

Security Update for Step By Step Interactive Training (KB898458)

Security Update for Step By Step Interactive Training (KB923723)

Security Update for Windows Internet Explorer 8 (KB2183461)

Security Update for Windows Internet Explorer 8 (KB982381)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player 11 (KB954154)

Security Update for Windows XP (KB923689)

Security Update for Windows XP (KB938464)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951066)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951698)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB953838)

Security Update for Windows XP (KB953839)

Security Update for Windows XP (KB954211)

Security Update for Windows XP (KB954600)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956390)

Security Update for Windows XP (KB956391)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956841)

Security Update for Windows XP (KB957095)

Security Update for Windows XP (KB957097)

Security Update for Windows XP (KB958215)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958687)

Security Update for Windows XP (KB958690)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960714)

Security Update for Windows XP (KB960715)

Shop for HP Supplies

SierraHome Print Artist 12.0

SiS VGA Utilities

Skype Toolbars

Skype™ 5.0



Sonic Express Labeler

Sonic RecordNow!

Sonic Update Manager


Tajima DG/ML by Pulse Ambassador





Update for Windows Internet Explorer 8 (KB2362765)

Update for Windows XP (KB951072-v2)

Update for Windows XP (KB955839)

Update for Windows XP (KB967715)

Updates from HP

Visual Basic for Applications ® Core

Visual Basic for Applications ® Core - English


WebFldrs XP


Willow Road

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 8

Windows Live ID Sign-in Assistant

Windows Media Format 11 runtime

Windows Media Player 11

Windows XP Service Pack 3

WinRAR 4.01 (32-bit)

Yahoo! Toolbar


==== Event Viewer Messages From Past Week ========


12/31/2011 3:30:05 PM, error: Service Control Manager [7005] - The LoadUserProfile call failed with the following error: The configuration registry database is corrupt.

1/7/2012 4:19:59 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

1/7/2012 4:04:28 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips NetworkX Processor viaagp1

1/7/2012 4:03:37 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

1/4/2012 9:55:36 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: viaagp1

1/2/2012 12:00:21 AM, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.VC90.DebugCRT. Reference error message: The referenced assembly is not installed on your system. .

1/2/2012 12:00:21 AM, error: SideBySide [59] - Generate Activation Context failed for c:\program files\real\realplayer\plugins\rmxrend.dll. Reference error message: The operation completed successfully. .

1/2/2012 12:00:21 AM, error: SideBySide [32] - Dependent Assembly Microsoft.VC90.DebugCRT could not be found and Last Error was The referenced assembly is not installed on your system.


==== End Of File ===========================

I would appreciate any possible suggestions.

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Please advise if you have resolved your issues.

If not, and you need guided help here, do the following. If we do not hear back from you in 3 days, this thread will be closed.

Step 1

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Step 2

Set Windows to show all files and all folders.

On your Desktop, double click My Computer, from the menu options, select tools, then Folder Options, and then select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.

Next, un-check Hide extensions for known file types.

Next un-check Hide protected operating system files.

Step 3

Download Random's System Information Tool (RSIT) by random/random from here and save it to your desktop.

  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Step 4

Download Security Check by screen317 and save it to your Desktop: here or here

  • Run Security Check
  • Follow the onscreen instructions inside of the command window.
  • A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it!

Step 5

Close all open browsers at this point.

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Do NOT turn off the firewall

Start Internet Explorer

Using Internet Explorer browser only, go to BitDefender Quickscan website:


and click "Start Scan".

Observe your browser in case it shows a notice/message bar to allow download and installation of a tool.

Allow the download and install of qsax.cab from BitDefender. Right-click the IE info bar and select Install to install the BitDefender quick scan module.

If prompted, reply yes to allow it to run.

Press the Allow button and follow prompts.

Press the "Start Scan" once more.

You'll see the EULA in a pop-up window. Click the I accept & then the OK button

Note: The FAQ is here --> http://quickscan.bitdefender.com/faq/

and that QuickScan has no removal capability.

The site boasts a 60-second scan. Do have patience as it likely will take longer.

It may seem to stall at moments, but have patience; it will move on.

You'll see a progress bar at top right of window.

Hopefully you will see a No infections found in the bar-winddow. Press the View Log button.

The log report will show in your text editor. Save the log.

Do a Select ALL, Copy. Then paste contents into your next reply.

RE-Enable your antivirus program.

Copy & Paste contents of Log.txt & Info.txt & Checkup.txt & log from Bitdefender.

Use separate replies as needed if logs do not fit into one reply box.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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