No control to repair

[Dadcanfixit]

Hello,

I'm a return customer, last year my daughters laptop now it's the dinosaur's turn.

Am logged in as administrator in safe-mode and cannot access program files on c drive. Have tried to install fresh copies of malwarebytes and avast and receive cannot install file already exists and access denied to c:\program files. Have tried to load renamed mbam.com from zip drive with same issue, access denied.

Have run a recovery from a single disc at boot up, I made a set of 8 when purchased but computer asked for disc 9 for a complete recovery??? Thought I could wipe out whatever was infecting my system with a system recovery.

At some point would like to remove all the useless items that came with the system to open up more disc space because of it's limited hard drive space. I would like to get this thing running for limited use, I have a laptop as my primary computer.

Thanks Art

[Dadcanfixit]

I know that I souldnt respond to my own request for help, however I have gained control of my Program Files and managed to get Malwarebytes installed and run after redirecting it to a new folder. I have an empty Malwarebytes folder and an empty avast folder that I am denied access to, also have Spybot and Spywaerblaster with broken icons that I am also denied access. This leads me to believe that there is some kind of infection on here that is dening me access.

Please check the following log files and let me know what you think.

Thanks

Malwarebytes Anti-Malware 1.60.0.1800

www.malwarebytes.org

Database version: v2012.01.18.06

Windows XP Service Pack 3 x86 NTFS

Internet Explorer 6.0.2900.5512

Owner :: FRONTROOM [administrator]

1/18/2012 9:36:45 PM

mbam-log-2012-01-18 (21-36-45).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 283395

Time elapsed: 48 minute(s), 37 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 6.0.2900.5512

Run by Owner at 22:57:55 on 2012-01-18

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.247.31 [GMT -5:00]

.

AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Softex\OmniPass\Omniserv.exe

C:\Program Files\Softex\OmniPass\OPXPApp.exe

C:\WINDOWS\Explorer.EXE

C:\windows\system\hpsysdrv.exe

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe

C:\Program Files\HP\HP Software Update\HPWuSchd.exe

C:\WINDOWS\System32\hphmon05.exe

C:\WINDOWS\system32\ps2.exe

C:\WINDOWS\system32\igfxtray.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe

C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe

C:\Documents and Settings\Owner.FRONTROOM\Local Settings\Application Data\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\wscntfy.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://us9.hpwis.com/

uSearch Page = hxxp://srch-us9.hpwis.com/

uDefault_Page_URL = hxxp://us9.hpwis.com/

uDefault_Search_URL = hxxp://srch-us9.hpwis.com/

uSearch Bar = hxxp://srch-us9.hpwis.com/

mDefault_Page_URL = hxxp://us9.hpwis.com/

mDefault_Search_URL = hxxp://srch-us9.hpwis.com/

mSearch Page = hxxp://srch-us9.hpwis.com/

mStart Page = hxxp://us9.hpwis.com/

mSearch Bar = hxxp://srch-us9.hpwis.com/

uInternet Settings,ProxyOverride = localhost

TB: HP View: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hewlett-packard\digital imaging\bin\hpdtlk02.dll

EB: hp view: {8f4902b6-6c04-4ade-8052-aa58578a21bd} - c:\windows\system32\Shdocvw.dll

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

uRun: [backupNotify] c:\program files\hewlett-packard\digital imaging\bin\backupnotify.exe

uRun: [NVIEW] rundll32.exe nview.dll,nViewLoadHook

mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [CamMonitor] c:\program files\hewlett-packard\digital imaging\\unload\hpqcmon.exe

mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd.exe"

mRun: [HPHUPD05] c:\program files\hewlett-packard\{45b6180b-dcab-4093-8ee8-6164457517f0}\hphupd05.exe

mRun: [HPHmon05] c:\windows\system32\hphmon05.exe

mRun: [storageGuard] "c:\program files\common files\sonic\update manager\sgtray.exe" /r

mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot

mRun: [AutoTKit] c:\hp\bin\AUTOTKIT.EXE

mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect

mRun: [PS2] c:\windows\system32\ps2.exe

mRun: [mmtask] c:\program files\musicmatch\musicmatch jukebox\mmtask.exe

mRun: [AlcxMonitor] ALCXMNTR.EXE

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

StartupFolder: c:\docume~1\owner~1.fro\startm~1\programs\startup\spamsu~1.lnk - c:\program files\intermute\spamsubtract\SpamSubtract.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqtra08.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\137903\program\BackWeb-137903.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll

LSP: SpSubLSP.dll

DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab

DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/1.4/jinstall-14_02-windows-i586.cab

DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/1.4/jinstall-14_02-windows-i586.cab

TCP: DhcpNameServer = 192.168.2.1

TCP: Interfaces\{F17AD19F-AE88-4A36-93A1-8988336FFDD5} : DhcpNameServer = 192.168.2.1

Notify: igfxcui - igfxsrvc.dll

Notify: OPXPGina - c:\program files\softex\omnipass\opxpgina.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\owner.frontroom\application data\mozilla\firefox\profiles\en68ivvj.default\

FF - plugin: c:\program files\real\realone player\netscape6\nppl3260.dll

FF - plugin: c:\program files\real\realone player\netscape6\nprjplug.dll

FF - plugin: c:\program files\real\realone player\netscape6\nprpjplug.dll

.

============= SERVICES / DRIVERS ===============

.

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 165648]

S1 MpKslab7c26c1;MpKslab7c26c1;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d8c286fa-c3d2-4749-9a63-a00d9d496842}\mpkslab7c26c1.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d8c286fa-c3d2-4749-9a63-a00d9d496842}\MpKslab7c26c1.sys [?]

.

=============== Created Last 30 ================

.

.

==================== Find3M ====================

.

2011-12-24 22:58:15 126976 ----a-w- c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\pavilion\xphnabs3en\plugin\bin\ContentUpdater.exe

2011-12-24 22:58:05 106496 ----a-w- c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\pavilion\xphnabs3en\plugin\bin\PluginCtrl.dll

2011-12-24 22:57:46 77824 ----a-w- c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\pavilion\xphnabs3en\plugin\bin\WinVerifyTrust.dll

2011-12-24 22:57:43 49152 ----a-w- c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\pavilion\xphnabs3en\plugin\bin\PCHI18N.dll

2011-12-24 22:57:41 122880 ----a-w- c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\pavilion\xphnabs3en\plugin\bin\SearchCtrl.dll

2011-12-24 22:57:39 159744 ----a-w- c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\pavilion\xphnabs3en\plugin\bin\PCHButton.exe

2011-11-25 21:57:19 293376 ----a-w- c:\windows\system32\winsrv.dll

2011-11-23 13:25:32 1859584 ----a-w- c:\windows\system32\win32k.sys

2011-11-18 12:35:08 60416 ----a-w- c:\windows\system32\packager.exe

2011-11-03 15:28:36 386048 ----a-w- c:\windows\system32\qdvd.dll

2011-11-03 15:28:36 1292288 ----a-w- c:\windows\system32\quartz.dll

2011-11-01 20:35:20 81920 ------w- c:\windows\system32\ieencode.dll

2011-11-01 20:35:20 667136 ----a-w- c:\windows\system32\wininet.dll

2011-11-01 20:35:20 61952 ----a-w- c:\windows\system32\tdc.ocx

2011-11-01 15:02:49 369664 ------w- c:\windows\system32\html.iec

2011-10-28 05:31:48 33280 ----a-w- c:\windows\system32\csrsrv.dll

2011-10-25 13:33:08 2192768 ----a-w- c:\windows\system32\ntoskrnl.exe

2011-10-25 12:52:03 2069376 ----a-w- c:\windows\system32\ntkrnlpa.exe

.

============= FINISH: 23:00:24.40 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows XP Home Edition

Boot Device: \Device\HarddiskVolume2

Install Date: 12/23/2011 11:06:02 PM

System Uptime: 1/18/2012 9:23:59 PM (2 hours ago)

.

Motherboard: TriGem Computer Inc. | | Glendale motherboard

Processor: Intel® Celeron® CPU 2.70GHz | WMT478/NWD | 2685/mhz

.

==== Disk Partitions =========================

.

A: is Removable

C: is FIXED (NTFS) - 32 GiB total, 5.18 GiB free.

D: is FIXED (FAT32) - 5 GiB total, 0.963 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP1: 12/23/2011 11:06:47 PM - System Checkpoint

RP2: 12/24/2011 9:20:03 AM - Removed Norton AntiVirus 2003

RP3: 12/24/2011 9:27:17 AM - Configured easy Internet sign-up

RP4: 12/24/2011 9:30:21 AM - Removed Microsoft Money 2003

RP5: 12/24/2011 9:31:35 AM - Removed Microsoft Money 2003 System Pack

RP6: 12/24/2011 9:33:46 AM - Configured Quicken 2003 New User Edition

RP7: 12/24/2011 10:27:09 AM - avast! Free Antivirus Setup

RP8: 12/24/2011 10:27:14 AM - avast! Free Antivirus Setup

RP9: 12/24/2011 10:29:12 AM - avast! Free Antivirus Setup

RP10: 12/24/2011 10:29:17 AM - avast! Free Antivirus Setup

RP11: 12/24/2011 10:59:32 AM - avast! Free Antivirus Setup

RP12: 12/24/2011 10:59:36 AM - avast! Free Antivirus Setup

RP13: 12/24/2011 11:17:34 AM - Installed HP Unload DLL Patch

RP14: 12/24/2011 12:33:10 PM - Installed Windows XP Service Pack 2.

RP15: 12/24/2011 1:44:54 PM - avast! Free Antivirus Setup

RP16: 12/24/2011 1:45:01 PM - avast! Free Antivirus Setup

RP17: 12/24/2011 1:52:10 PM - Software Distribution Service 3.0

RP18: 12/24/2011 2:26:50 PM - Software Distribution Service 3.0

RP19: 12/24/2011 5:34:53 PM - Software Distribution Service 3.0

RP20: 12/24/2011 7:21:31 PM - Removed Norton AntiVirus 2003

RP21: 12/24/2011 7:55:18 PM - avast! Free Antivirus Setup

RP22: 12/24/2011 7:55:24 PM - avast! Free Antivirus Setup

RP23: 12/24/2011 8:08:51 PM - Software Distribution Service 3.0

RP24: 1/4/2012 4:07:45 PM - System Checkpoint

RP25: 1/4/2012 4:14:23 PM - avast! Free Antivirus Setup

RP26: 1/4/2012 4:14:28 PM - avast! Free Antivirus Setup

RP27: 1/4/2012 5:10:15 PM - Software Distribution Service 3.0

RP28: 1/5/2012 3:00:22 AM - Software Distribution Service 3.0

RP29: 1/5/2012 10:56:02 AM - Installed Microsoft Fix it 50528

RP30: 1/17/2012 4:55:10 PM - System Checkpoint

RP31: 1/18/2012 11:36:50 AM - Software Distribution Service 3.0

RP32: 1/18/2012 11:53:40 AM - Removed Adobe Reader 6.0

RP33: 1/18/2012 11:54:33 AM - Removed HP Deskjet Preloaded Printer Drivers

RP34: 1/18/2012 12:08:30 PM - avast! Free Antivirus Setup

RP35: 1/18/2012 12:08:35 PM - avast! Free Antivirus Setup

RP36: 1/18/2012 12:59:57 PM - Software Distribution Service 3.0

.

==== Installed Programs ======================

.

.

CreativeProjects

Director

Hotfix for Windows XP (KB2633952)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB981793)

HP Instant Support

HP Photo & Imaging 3.0

HP Photo and Imaging 2.0 - Photosmart Cameras

HP Software Update

HP Unload DLL Patch

HPImageZone

HPIZ Fix2

hpmdtab

HpSdpAppCoreApp

HPSystemDiagnostics

InstantShare

Intel® Extreme Graphics Driver

Java 2 Runtime Environment, SE v1.4.1_02

Java Web Start

Malwarebytes Anti-Malware version 1.60.0.1800

Memories Disc Creator 2.0

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2656353)

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft Antimalware

Microsoft Application Error Reporting

Microsoft Plus! Digital Media Edition

Microsoft Security Client

Microsoft Security Essentials

Microsoft Visual J# .NET Redistributable Package 1.1

Microsoft Works 7.0

Mozilla Firefox 9.0.1 (x86 en-US)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

NVIDIA Gart Driver

NVIDIA Windows 2000/XP Display Drivers

OmniPass

PhotoGallery

Photosmart 140,240,7200,7600,7700,7900 Series

PrintScreen

PS2

PSShortcutsP

Python 2.2 combined Win32 extensions

Python 2.2.1

QFolder

QuickProjects

RealOne Player

RecordNow!

S3Display

S3Gamma2

S3Info2

S3Overlay

Security Update for Microsoft Windows (KB2564958)

Security Update for Step By Step Interactive Training (KB923723)

Security Update for Windows Media Player (KB2378111)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB975558)

Security Update for Windows Media Player (KB978695)

Security Update for Windows Media Player (KB979402)

Security Update for Windows XP (KB2079403)

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2296011)

Security Update for Windows XP (KB2347290)

Security Update for Windows XP (KB2360937)

Security Update for Windows XP (KB2387149)

Security Update for Windows XP (KB2393802)

Security Update for Windows XP (KB2412687)

Security Update for Windows XP (KB2419632)

Security Update for Windows XP (KB2423089)

Security Update for Windows XP (KB2440591)

Security Update for Windows XP (KB2443105)

Security Update for Windows XP (KB2476490)

Security Update for Windows XP (KB2478960)

Security Update for Windows XP (KB2478971)

Security Update for Windows XP (KB2479943)

Security Update for Windows XP (KB2481109)

Security Update for Windows XP (KB2483185)

Security Update for Windows XP (KB2491683)

Security Update for Windows XP (KB2506212)

Security Update for Windows XP (KB2507618)

Security Update for Windows XP (KB2507938)

Security Update for Windows XP (KB2508429)

Security Update for Windows XP (KB2509553)

Security Update for Windows XP (KB2510581)

Security Update for Windows XP (KB2535512)

Security Update for Windows XP (KB2536276-v2)

Security Update for Windows XP (KB2544521)

Security Update for Windows XP (KB2544893-v2)

Security Update for Windows XP (KB2566454)

Security Update for Windows XP (KB2567680)

Security Update for Windows XP (KB2570222)

Security Update for Windows XP (KB2570947)

Security Update for Windows XP (KB2584146)

Security Update for Windows XP (KB2592799)

Security Update for Windows XP (KB2598479)

Security Update for Windows XP (KB2603381)

Security Update for Windows XP (KB2618444)

Security Update for Windows XP (KB2618451)

Security Update for Windows XP (KB2619339)

Security Update for Windows XP (KB2620712)

Security Update for Windows XP (KB2624667)

Security Update for Windows XP (KB2631813)

Security Update for Windows XP (KB2633171)

Security Update for Windows XP (KB2639417)

Security Update for Windows XP (KB2646524)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923789)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971468)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975561)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978037)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979559)

Security Update for Windows XP (KB979683)

Security Update for Windows XP (KB979687)

Security Update for Windows XP (KB980195)

Security Update for Windows XP (KB980218)

Security Update for Windows XP (KB980232)

Security Update for Windows XP (KB980436)

Security Update for Windows XP (KB981322)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982132)

Security Update for Windows XP (KB982381)

Security Update for Windows XP (KB982665)

SkinsHP1

SkinsHP2

Sonic Update Manager

SpamSubtract

toolkit

TrayApp

Unload

Update for Windows XP (KB2345886)

Update for Windows XP (KB2541763)

Update for Windows XP (KB2641690)

Update for Windows XP (KB951978)

Update for Windows XP (KB955759)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971029)

Update for Windows XP (KB971737)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

Updates from HP

WebFldrs XP

Weblink

Windows Genuine Advantage Validation Tool (KB892130)

Windows XP Service Pack 3

.

==== Event Viewer Messages From Past Week ========

.

1/18/2012 9:59:52 AM, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.VC80.CRT. Reference error message: The referenced assembly is not installed on your system. .

1/18/2012 9:59:52 AM, error: SideBySide [59] - Generate Activation Context failed for C:\Documents and Settings\Owner.FRONTROOM\Local Settings\Application Data\Mozilla Firefox\components\browsercomps.dll. Reference error message: The operation completed successfully. .

1/18/2012 9:59:52 AM, error: SideBySide [32] - Dependent Assembly Microsoft.VC80.CRT could not be found and Last Error was The referenced assembly is not installed on your system.

1/18/2012 9:05:38 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips intelppm MpFilter

1/18/2012 11:34:03 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

1/18/2012 10:16:40 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

1/17/2012 6:35:39 PM, error: Service Control Manager [7023] - The Application Management service terminated with the following error: The specified module could not be found.

1/17/2012 6:35:28 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}

1/17/2012 12:31:28 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips intelppm

.

==== End Of File ===========================

[Maurice Naggar]

Hello,

Please advise if you have resolved your issue. If not, and you need guided help, do the following to get fresh reports.

Keep in mind, if I do not hear back from you in 4 days, I will close this topic.

Step 1

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Step 2

Set Windows to show all files and all folders.

On your Desktop, double click My Computer, from the menu options, select tools, then Folder Options, and then select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.

Next, un-check Hide extensions for known file types.

Next un-check Hide protected operating system files.

Step 3

Download Random's System Information Tool (RSIT) by random/random from here and save it to your desktop.

• Double click on RSIT.exe to run RSIT.
  
• Click Continue at the disclaimer screen.
  
• Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Step 4

Download Security Check by screen317 and save it to your Desktop: here or here

• Run Security Check
• Follow the onscreen instructions inside of the command window.
• A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it!

Step 5
Close all open browsers at this point.
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Do NOT turn off the firewall
Start Internet Explorer
Using Internet Explorer browser only, go to BitDefender Quickscan website:
http://quickscan.bitdefender.com
and click "Start Scan".
Observe your browser in case it shows a notice/message bar to allow download and installation of a tool.
Allow the download and install of qsax.cab from BitDefender. Right-click the IE info bar and select Install to install the BitDefender quick scan module.
If prompted, reply yes to allow it to run.
Press the Allow button and follow prompts.
Press the "Start Scan" once more.
You'll see the EULA in a pop-up window. Click the I accept & then the OK button
Note: The FAQ is here --> http://quickscan.bitdefender.com/faq/
and that QuickScan has no removal capability.
The site boasts a 60-second scan. Do have patience as it likely will take longer.
It may seem to stall at moments, but have patience; it will move on.
You'll see a progress bar at top right of window.
Hopefully you will see a No infections found in the bar-winddow. Press the View Log button.
The log report will show in your text editor. Save the log.
Do a Select ALL, Copy. Then paste contents into your next reply.
Step 6

• Download & SAVE to your Desktop >> Tigzy's RogueKillerfrom here << or
  >> from here <<
  
• Quit all programs that you may have started.
  
• For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
  For Windows XP, double-click to start.
  
• Wait until Prescan has finished ...
  
• Click on Scan.
  
• Click on Report and copy/paste the content of the notepad into your next reply.

Step 7

RE-Enable your antivirus program.

Copy & Paste contents of Log.txt & Info.txt & Checkup.txt & log from Bitdefender & RogueKiller log.

Use separate replies as needed if logs do not fit into one reply box.

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!